Best Western Premier Bangtao Beach Resort & Spa

We booked this holiday for our 30th wedding anniversary and what a wonderful and relaxing hotel to stay in. Prior to our stay we contacted the hotel with several questions and every time we received prompt and helpful information. We arrived on our actual wedding anniversary and the bed had been beautifully decorated, along with an arrangement of red roses. We had requested an upgrade to a ground floor room as there was no lift. The room was in a perfect location in the family wing. Breakfast was served in the Beachside buffet restaurant and there was always an excellent choice and always fresh food. We chose to stay all-inclusive as we are aware wine is very expensive in Thailand and do enjoy a few glasses of rose!!! We are at the Seaside restaurant for lunch and dinner. The choice of food was exceptional and delicious. The portions were huge and all prepared freshly to order. The staff worked across both restaurants and were excellent, hardworking, helpful, kind and so happy. In fact every member of the team throughout the hotel were superb and made our stay so perfect. We cannot thank you all enough. One highlight had to be the celebrations of Songkran. What a fabulous time had by all. The room was cleaned to a very high standard each day and provided all we needed. Again wonderful staff. The location of the hotel on the beach was stunning but the only disappointment which was out of the hotels control was the sea water. It was probably the dirtiest I have ever seen. Such a shame and that would be the only reason we would not return. However we thank you all for a wonderful stay and memorable trip!!!

I absolutely love this hotel the food is lovely and all of the staff are so helpful and friendly. I would like to say a big thank you to Tes on reception who always goes above and beyond to make my stay here amazing and to kitty in the restaurant for being so lovely and always looking after me. I would highly recommend the best western and I will definitely be coming here for many years to come xx

We booked through Expedia from 26th February to 2nd march 3026. We were lucky to get a beautiful room 5111 a semi detached bungalow a short distance from the beach. We rented sunbeds for 200 bhat to the first right on the beach brilliant location, especially as I could pop to the toilet, having room so close to the beach. I’m not a pool person so was highly welcomed. The beach is beautiful and clean not like other reviews I saw. Sea water was clear too.Be warned the toilet and washing facilities at this beach bar were one of the worst I’ve seen. Shame my husband had ordered food there. I warned him to check the toilet facilities as you could see the kitchen washing facilities. This is no reflection or anything to do with the hotel. The hotel was spotless throughout and we had evening meal at the beach side restaurant. Food was well presented my husband absolutely loved his sea bass. Food was well presented at a good price. I love Thai food and brought up on spicy food, however I have difficulty in getting the chef to prepare my food and they are reluctant. Even when I say I’ll sign a statement saying I want it that way. They still prepared it western style and spices in dishes. The customer should be able to ask for the meal preparation as it’s prepared as they eat it. That’s the only frustrating thing I found, rest of stay was faultless. The reception staff as well as every member of staff was amazing. They really do want you to have an amazing time and you feel you were the only person there. A massive thank you to all the staff. I can’t comment on breakfast as we were room only. The drinks and food were delicious and reasonably priced. We would highly recommend staying here and definitely would stay here again

My husband and I stayed 20/2/26 - 6/3/26. After a very long flight, 12 & 1/2 hours, direct from Manchester - Phuket we arrived at our hotel around 9am. From the outside the hotel doesn’t look much, as it’s on the main road, wait till you see the inside, it’s gorgeous and massive. We checked in and were told our room number, 5302. Unfortunately check-in is after 3pm, which we knew after having read about the hotel on their website. We had prepared for this and packed our swimwear, sun cream and a hat so it was easy to get out of our suitcases. We were given a slip to take to the restaurant for a complimentary breakfast. After breakfast we lazed around the pool, had a dip and lazed again until we could get our room key. When we had our key we made our way to our room, which was in the 5th block on the 3rd floor. There isn’t a lift and the stairs are a killer, had we realised I would have e-mailed the hotel requesting a room on a lower floor or a ground floor room. The stairs weren’t good but we persevered, it was good exercise. Our room overlooked the 2nd pool and we had a partial sea view to the right and a view of the Main Street to the left. The room was fantastic, very spacious and spotlessly clean. Cleaned every day and bottles of water replenished every day. There were complimentary toiletries in the bathroom. Towels were changed every day. Bedding was changed about 4 times during our stay. We had a mini bar - a few cans in the fridge, a chocolate bar and nuts. The mini bar was not free, I would have expected it to be free for a 4 star hotel. We didn’t use anything from the mini bar, we had booked All Inclusive so if we wanted a drink in the room we got it from the pool bar and took it to our room. There was also a safe, iron, slippers, robes, hairdryer and mosy plus in our room. We didn’t use the mosy plug as we didn’t need it but it was a nice touch to provide it. The 2 restaurants were lovely, the main restaurant was buffet style and the other restaurant was waiter/waitress service. This was the Seaside restaurant which needed to be pre-booked the day before. The staff in both restaurants are all very nice, friendly and make you feel welcome, they are very attentive. We ate at both restaurants, our favourite was the Seaside restaurant. The food was out of this world (be prepared to put weight on, I did). Again the staff went above and beyond. Special mention to 2 members of staff - Johanna Mebato and Beeta - they made our dining experience special. There was never a shortage of sun loungers though a lot of guests reserved them with towels, though this is against hotel policy before 9.30am, we only saw one lot of towels moved by the hotel though lots of guests got away with it. The hotel is on the beach, and very relaxing, no loud music, there isn’t much night time entertainment in the hotel, but after a full day lying in the sun or after a day out it was nice to have a quiet drink after our meal and then return to our room, watch to and bed, which was very comfy. There are 2 areas where you can have a massage, we both had a neck, shoulders & back massage. If you want to go on any trips, trips can be booked through the hotel, TUI rep (our rep was Emma) or independently through tour shops on the main street or on the beach outside the beach bars. We booked to go to the Phi Phi Islands with a tour company on the beach, the trip was fantastic but we struggled to understand the guide. We also booked 2 other trips with our TUI rep - the Phuket Elephant Conservation and the trip to the James Bond Island - both absolutely fantastic. There is a tuk tuk taxi rank outside the hotel, which we used to go to the Boat Avenue Night Market. Absolutely fantastic experience. Our tuk tuk driver also came back for us later to go back to the hotel. This was our first time in Thailand, we thoroughly enjoyed our holiday, we met some lovely people, guests and staff. On day we will definitely return.

I really love this hotel 😁 Thank you Daniel for your hospitality. We could relay on you all the time. The rooms looks like on the photos. We had nice seaview :) Justyna and Konrad.