Centara Karon Resort Phuket

Very disappointing service and limited children’s facilities I chose Centara Karon Resort Phuket mainly because of the facilities and activities advertised for children. Unfortunately, several of these facilities were closed for renovation during our stay, despite the hotel being busy with many families in early August. This significantly affected our experience, particularly for my youngest daughter. The service was also extremely disappointing. When my wife’s arrival date changed, the hotel showed no flexibility regarding our booking. After receiving a second room, I had to ask four times for the extra bed to be removed and for the room to be properly reset. I also had to repeatedly request that the room be cleaned and that items which should have been removed earlier in the week were finally taken away. I also lost my debit card during the trip and asked whether I could transfer money to the hotel and receive cash in return. Although I understand that hotels may have policies regarding this, the staff made no effort to suggest an alternative solution or assist me. Overall, the hotel was inflexible, poorly organised and not customer-focused. I would not recommend it, especially to families booking specifically for the children’s activities.

Our stay at the villa is truly exceptional, making it a perfect family holiday. The stunning architecture and beautiful surroundings set the stage for a relaxing getaway. One of the highlights was the variety of pools available, each offering a unique atmosphere—whether you wanted to soak up the sun or enjoy a refreshing swim with the family while the kids enjoy the slides and water activities. I highly recommend taking advantage of the spa services. The treatments were rejuvenating, and Lek, in particular, provided an amazing experience that was both calming and restorative. Her attention to detail and skill truly made the spa visit memorable. Overall, Centara is a fantastic choice for anyone looking to unwind and enjoy quality time with loved ones. The combination of luxurious amenities and excellent service makes it a destination worth revisiting.

Good atmosphere and service, we were looked after

We, as a family of seven, have been coming to Centara Karon Resort for a very long time. Parents, three teenagers & us the grandparents. We have always absolutely loved this place & we have once again just completed a 21 night stay in three rooms. This is the first time we have been back since the resort completed their major renovation & we were very keen to see the changes. The biggest change has been the Lagoon pool. On prior visits we have loved this pool & having rooms around it. Not so much now as they have made the new Lagoon pool very much shallower & instead of the pool coming all the way back to the rooms they have virtually taken half the pool away to replace it with a water park that is already in need of major repair. This water park has changed the whole ambience of our stay this time. Before we were able to walk out of our rooms & into the pool. Not only is this ground level water park very noisy in itself but the screaming children using it are super noisy as well. In saying that, the new Tropicale pool & the new Terrace pool are just wonderful. We also love the changes to the rooms. The staff are such beautiful people - from our room stewards, to the people in the breakfast room to those in the Escape bar we couldn’t fault anyone. Huge smiles & daily greetings everywhere. They all go out of their way to make us feel very welcome. Another major change is that they are no longer selling the frozen margaritas or the mocktail frozen margaritas for the younger visitors. These were always such a hit with our family. Thankfully the breakfast is still the best you’ll find anywhere. The choices are incredible. They continue to go above & beyond. As always this resort is in the best location with a 7 Eleven, fruit stall, a Thai kitchen & massage parlours just outside as well as wonderful restaurants, shops & money exchanges all around & is a very easy flat walk to the beach.

Stayed in 1420 from 3 to 5 July. This hotel is new and rooms are new (or renovated) , simple and comfortable. Location is so-so only because it’s located at the end of a small lane (not easily view access), no signage on the main road too. Car park is free and maybe that’s why it’s always fully occupied, the security doesn’t check so maybe some outsiders park here too (no car park available for those diners or shoppers outside). We had a very bad experience on the night of 4th (around 9:15pm) whereby the security was so rude to shout at us saying car park is full (there were 3 lots blocked by cone, maybe for their VIP or staff). The concierge who came to assist was rude too (wearing specs). We come Thailand every year, for 2-3 times and we were here in Phuket recently 2 months ago too. We stayed in Serenity, M Social, Centara Grand, Beyond Kata and this is the only time we were treated so rudely. The pools are good (there are 3) and clean. The staff at the bar were good and attentive. Food aplenty outside along the main road and are cheaper than those in Patong and Kata. Nice and quiet location. The breakfast is good and staffs are attentive. But only flaw is they are slow in clearing the used plates.