Centara Karon Resort Phuket

Stayed in 1420 from 3 to 5 July. This hotel is new and rooms are new (or renovated) , simple and comfortable. Location is so-so only because it’s located at the end of a small lane (not easily view access), no signage on the main road too. Car park is free and maybe that’s why it’s always fully occupied, the security doesn’t check so maybe some outsiders park here too (no car park available for those diners or shoppers outside). We had a very bad experience on the night of 4th (around 9:15pm) whereby the security was so rude to shout at us saying car park is full (there were 3 lots blocked by cone, maybe for their VIP or staff). The concierge who came to assist was rude too (wearing specs). We come Thailand every year, for 2-3 times and we were here in Phuket recently 2 months ago too. We stayed in Serenity, M Social, Centara Grand, Beyond Kata and this is the only time we were treated so rudely. The pools are good (there are 3) and clean. The staff at the bar were good and attentive. Food aplenty outside along the main road and are cheaper than those in Patong and Kata. Nice and quiet location. The breakfast is good and staffs are attentive. But only flaw is they are slow in clearing the used plates.

The hotel is really well laid out so it never seems over busy. The only time you get that feeling is occasionally at breakfast, and that's usually due to rude guests! Breakfast options are plentiful and always fresh. The ladies in the Escape Bar and Restaurant were lovely, as was the food. The Bistro Restaurant was quiet when we were there, and had a different menu. We nicknamed the Pink Social bar 'the Pink Antisocial' as we couldn't get a coffee one evening or a milkshake in the afternoon! All in all its a lovely, modern, clean hotel with helpful, happy staff and everything you need.

This was my first stay at this hotel, and it exceeded my expectations. I would like to thank every member of the team for their outstanding service. The reception staff were warm, welcoming, and professional, both during check-in and check-out, always greeting guests with genuine smiles. The bell staff were friendly and eager to help with my luggage. Housekeeping responded promptly whenever I requested additional amenities. The breakfast team were exceptional—attentive, caring, and always made sure every guest felt well looked after. Thank you all for making my stay such a memorable one. I truly appreciated the genuine hospitality and excellent service throughout my visit. I will definitely stay here again the next time I have the opportunity. 💕 Highly recommended! Best regards, Krongkat K.

We had a lot of fun, there are so many things to do we never got bored, Location is excellent thank you to all the staffs who took care of us,thank you reception team for a smooth checkin as we arrived very late night the night and we didn’t had to wait much longer for the checkin process, we miss there and hoping to come back soon 🫶

The Centara Resort located just a few minutes walk from Karon Beach was a pleasant surprise. In fact the location is second to none being right in the heart of Karon villiage with restaurants, bars, massage parlours. 7-11 convenience store, tour shops plus clothing and variety stores literally just outside the resort. The local Karon Temple and night markets are a few minutes walk up the road. The service, presentation and attention from staff at all levels was very good indeed. The rooms whilst not as large as other resorts in the area, are kept clean and serviced daily whilst the included provisions are equivalent to that of a 5 Star hotel. For example in addition to the standard soaps and shampoos in the bathroom, they supply tooth brushes, vanity kits and shower caps. They also have rooms with 2 double beds as an option which is rarely found in other hotels. Centara have 3 amazing, well sized pools kept beautifully clean with one of them including a children's water playground with a water slide. All pools have a swim-up pool bar as well. In the morning you will find the extensive buffet breakfast caters for everyone's needs and the quality is very good indeed. They even include 4 flavoured coffee syrups (vanilla, caramel, hazelnut, coconut) next to the self service coffee machines which was a real plus not found at any other resort. You can order any type of eggs you like at the egg bar including eggs benedict and the service is very quick. A real surprise was the delivery of a beautiful little birthday cake to my room on the day of my birthday. I went to reception to thank the staff and they all came out and gathered around me to pose for a group photo together. Talk about feeling special! The only issues I had with Centara was at the Escape Club bar and restaurant. Unfortunately there is an obvious lack of consistency with cocktails from day to day depending on the barperson making the drinks to the point where the same cocktail would taste totally different. In the restaurant at dinner they brought out a complimentary dipping bread which unfortunately was closely followed by entree and main course brought to the table together, even before I got half way through eating the bread. My college experienced exactly the same problem only an hour earlier so it wasnt an isolated incident. Its a pity because the food quality was quite satisfactory. This delivery of entree and main course together is obviously very unprofessional and was brought to the attention of the hotel manager. Hopefully Centara will attend to this obvious lack of training with restaurant staff which spoiled an otherwise wonderful holiday experience.