JW Marriott Khao Lak Resort & Spa

very kind and attentive staff, perfect service and excellent food.

This resort is simply perfect from every single perspective, We had an amazing family vacation here. From the moment we arrived, Aun at the reception took incredible care of us. Her warm welcome set the tone for the entire trip and made us feel perfectly at home. As parents, the absolute highlight for us was the Kids Club. Nana and Jun are the best team ever! They are warm, patient, and full of positive energy. They took such wonderful, loving care of our baby, treating our little one like family. Seeing our baby so happy, safe, and loved allowed us to truly relax with complete peace of mind. The exceptional service continued in the restaurant, where we met the amazing manager, Oil. She has a big heart and a big smile and went above and beyond to make our experiences perfect, taking special care of both our baby and us every single day. We can't wait to come back!

The resort is lovely but unfortunately during our stay there were several 'private' weddings. These were in public areas of the resort and severely impacted on our 'relaxing' holiday. Sunbeds were squashed into a smaller area to make space for the wedding events. Some restaurants weren't available as they had been reserved for the weddings and pool areas were also out of bounds due to a pool party for wedding guests. Extremely loud music was played immediately next to where residents were sunbathing and relaxing. We received notification about the first 3 day event the evening before. A letter detailing what to expect and offering us 'compensation' in the form of a bus trip to Phuket, a buy one get one free spa in the resort or 20% of a buffet meal in the resort. None of these offers were acceptable to us. 1) we did not want to waste another day of our holiday travelling to Phuket to shop. It is not our thing. 2) we did not want anything from the spa and would have had to spend money to get something back. 3) we like to eat at a la carte restaurants not buffets and 20% off meant we were paying more to Marriott in addition to an already very expensive holiday. So, as you can imagine we were not impressed and felt quite insulted at these offers, none of which appealed to us. There was no offer of real compensation eg a free meal in a restaurant would have been more reasonable for the amount of disruption to our very expensive stay. However, all the staff were excellent, attentive and very pleasant. We ate at most of the restaurants, the Olive (Italian) being our favourite. An amazing resort spoiled by the greed of the company. Surely there are other private venues available just for weddings where holiday makers aren't parading around in swimwear. Disappointed with the use of large areas of the resort for private functions. I feel that this is totally unacceptable.

Second time at JW Khao Lak. We are both working in hospitality industry, and from so much travelling around the world and experiencing hospitality around the world, we can say the kind of experience we had with most hotel staff was unique and so welcoming. Breakfast always of a high level of hospitality and food quality. Diff restaurants within the resort, superb, with special mention to Ta Krai and Sakura. Meaw at the Deli welcomed us so nicely on day one, and then when we left was so kind and warm. GM Ms Low wrote us a hand written welcome card when we arrived, that was a v special touch. Housekeeping was fabulous everyday, with their towel art, very nice welcome surprise, cleanliness, keeping all tidy. Swimming pool is outstanding, swim up bar, playlists through the hotel with pleasant tunes. Gym recently renovated, I spent so much time there as it is fantastic. Newly renovated kids club, also superb, where my 7 year old child spent countless hours too. My wife's celebration was such a memorable event, we received a nice treat from the hotel. Harry the Magician is a true asset to the resort experience, for kids and grown ups. And to finalise, the JW Farm is an unbelievable effort, kudos. The yoga teacher is hosting fabulous yoga sesions. Resort transport is a great way to start and end your holidays, book w them (paid) and request the newest toyota van, very comfortable. Can't say enough about our second holiday at JW Marriott KL. We will soon be back.

Incredible hotel with amazing employees and JW Marriott should be proud of each and everyone of them. From front of house to maintenance, everyone we engaged with was lovely. The hotel is spotless and has such lovey touches such as sun cream/aloe vera at stations around the hotel. We ate at The Olive which was lovely the staff made an extra effort for my partner’s birthday. Housekeeping is exceptional- the best I’ve ever experienced- with an evening call to check in and see if you need anything. Thank you to each and everyone of the team - we’ll be back.