JW Marriott Khao Lak Resort & Spa

Good room, Surroundings nice facilities poor

Last Tuesday, I had the pleasure of dining at Ta-Krai restaurant, and I was thoroughly impressed by the exceptional service. All the staff were warm, friendly, and attentive, especially Krun Aof, Krun Grace who took wonderful care of me throughout my visit and made me feel truly welcomed and valued. The food was absolutely delicious, and every dish was beautifully prepared and full of flavor. Overall, it was a wonderful dining experience, and I was genuinely impressed by both the food and the hospitality. I will definitely return for another memorable experience.

Complaint Regarding Staff Service/ attitude/ behaviour Dear Hotel Management, I am writing to express my concern regarding the service I received from your staff during my stay at your hotel. On the date arrival, I checked in at your hotel at evening, after check in, we were shocked and the room was found couple of spots with insects attached pictures was found at the room as below. It was awful and unexpected for such condition. As it’s quite late, and I had some issue as well. So I didn’t go for room changes. And we just clean it ourself. Furthermore, I had the breakfast the next day, I placed my food on table with my room key card, went for taking drinks and staffs was immediately took away the food and clear the table. It was upset even the staffs had arranged another seats. Moreover, my family member wanted to participate for the yoga session and make for booking. The GSM Nanna has called and promised to get back the availability. We came back at night. No response or message has been received. We also had a lunch at Sala. The staffs was rude while we are chatting and came along told I was check-out and asked me to go reception. and after that she told it was system error. I spoke with Duty Manager Mai and told her asked F&B manager to give a response. None of it was happened. I trully think the staffs need to be training and need more educating. As such the behavior, lack of response, poor communication, delays, negligence. Despite my request for assistance, the staff member and the team did not handle the situation properly, which caused unnecessary inconvenience. I believe this does not reflect the standards, I do expect my stay and the value of choosing Marriott was a higher standards for a five stars Marriott Hotel. I kindly request that you investigate this matter and ensure appropriate steps are taken to address the issue. I hope to receive a response from you within 3–5 business days. I would appreciate being informed for the outcome and solution which has caused for the inconvenience. Thank you for your attention. Sincerely. Room. 102

Nana and the whole kids club team were exceptional. From the very first day they knew all of our kids by name and called them by name, which meant a lot to us. They are properly trained staff who genuinely care about the children, not just supervising them. They also respected our screen time limit exactly as we asked, fifteen to twenty minutes and no more, then kept the kids busy with real activities. In most hotel kids clubs the screens are always on, so this made a real difference for us. The variety of activities here is unmatched compared to anywhere else we have stayed. Our kids asked to go back every single day.

Wonderful stay at the hotel. special thanks to Rod for the amazing service!