Ramada Resort by Wyndham Khao Lak

We had a great stay, the staff were very accommodating and friendly. We had an issue with our room and they moved us straight away. Happy hour was great value the food was excellent at the breakfast and snack/restaurant. Would definitely again

Location, Atmosphere, Rooms, and services were fantastic and we enjoyed our stay there. I highly recommend this hotel to whom looking for a relaxing place.

We stayed here as a family with our 18-month-old son and would describe the experience as mixed overall. The staff were generally friendly and helpful, which we appreciated. However, the hotel was not quite as suitable for families with young children as we had expected. The kids club is essentially a simple playroom, the kids’ pool offers no shade, and access to the room via stairs only was also inconvenient with a stroller. Breakfast was okay, but quality below what we had expected for a property in this category. For example there were no milk alternatives, items such as the yoghurt were only available in sweetened versions, and the variety and presentation of the food felt limited. Overall, this is not a bad place to stay: it is a small and centrally located hotel with large, clean rooms. However, for families with young children, we would only recommend it with some reservations. In our view, the overall experience did not reflect what we would normally expect from a property listed as 5-star on Booking.com, and it felt as though there are better alternatives nearby in terms of value for money.

Did not enjoy our stay at Ramada. Didn't feel child friendly, felt like a grumpy retirement village. Price point not on par for the quality. We were told our inclusions were not valid first night & were only honoured when we pressed further. Pool bar lacked any vibe, music was terrible or MIA. Package included 1 hour of free flow drinks however you felt like an inconvenient free loader. They hold your beer bucket behind the bar & make you drink from plastic. Frustrating pool towel system - suppose to replenish in your room however dont/leave enough and when you ask reception, they tell you to wait in your room. Kids menu very western based & when we asked to get a kids pad thai we were told no. Food overall was terrible, ended up ordering a pad thai and it was inedible, worst I have ever had. Staff aren't very friendly but based on the majority of clientele, I dont blame them. Management seem to spend more time responding to reviews, rather than ensuring guest experiences in real time.

I will highly recommend Ramada, Khao Lak to everybody, for many reasons. Khao Lak is a much better destination compared with Phuket, Hua Hin and others. It's more calm, less traffic, but still there is a great varity of restaurants and shops. The Ramada hotel is close to the center, but in a distance where you are not disturbed by the city noise. Directly on the beach. There hotel has a very high standard, high service level - everybody is smiling to you and offering their assistance. The managent is very visuable, asking you every time, if everything is allright ! - and it is.... Wonderfull breakfast, the full menu of eggs, a nice varity of thai fruits and all the "normal" things... This time we often took our lunch at the hotel restaurant. Just as cheap as outside the hotel, and more convinient to stay on the beach area. The pool bar has the "happy hou" with a very nice mood due to the proff staff. We expect to come back. Thanks to Peter, Joe and all the staff bye the way - the staff were all very good english speaking.