Bella Vista Family Resort

Terrible hygiene cleaness rooms bathroom cutlery food all was a disaster only thing kids enjoyed was the slides at the pool even the pool looked foggy some days bear in mind this is a 4+star hotel i would barely give it 2..Day light robbery its scam dont go there

Never again!! This hotel is revolting. I won’t go through each item individually but believe me when I say that what everyone is saying is so true. Avoid at all costs. I have emailed the CEO of on the beach with my complaint, I will be taken legal action if nothing is sorted. This hotel needs closing down and fast.

Where do I even start with this place? From the moment we entered the room, we were shocked by the condition. The bedsheets were absolutely disgusting, the towels were stained and dirty, and the bedroom furniture was old, damaged, and broken. The room was completely different from what we booked. We specifically booked a room with a beach and pool view, but instead, our view was of garbage. The corridors were in terrible condition, with ripped carpets and a horrible smell. The pools were absolutely disgusting, with dirty water, and there was no lifeguard, which was very concerning. The food was also extremely disappointing—cold, tasteless, and with very little variety—and there were extremely long queues just to get food. The restaurant itself was dirty, and some of the glasses were broken, which is completely unacceptable. The cleaning staff were extremely rude and noisy, showing no respect for guests during nap time, while the staff in general were unfriendly and unwelcoming. Overall, this hotel desperately needs major improvements in cleanliness, maintenance, food quality, safety, service, and organization. Definitely one of the worst hotel experiences we have ever had. Avoid, avoid, avoid!

the hotel was okay but the other guests are rude and push you, the animation team are so nice especially rita and mario there so funny

DO NOT BOOK: Absolute Nightmare at Bella Vista Family Resort, Gross Misrepresentation, and Complete Lack of Care for Vulnerable Families Overall Rating: 1 / 5 Stars I am writing this review to warn anyone—especially families traveling with children or individuals with additional needs—to avoid booking through LoveHolidays or staying at Bella Vista Family Resort (5000 Skanes; Monastir, Skanes, 5000, Tunisia). What was supposed to be a carefully planned, hard-earned family holiday turned into an absolute nightmare from start to finish due to gross misrepresentation, unsanitary conditions, broken facilities, and non-existent customer service. 1. Misleading Listing & Broken Facilities Virtually everything advertised on the LoveHolidays website was either non-existent, closed, or completely unusable: * Kids' Club: Completely closed/non-existent throughout our stay. * Indoor Pool & Spa: The indoor pool, sauna, steam room, and hammam facilities were all locked or out of service. * Mini Golf: Unusable as the hotel stated all the equipment was lost. * General Amenities: Entertainment was practically non-existent, air conditioning barely functioned, and basic items like cutlery, tissues, and drinks were constantly running out. 2. Unsanitary Rooms & Severe Health Hazards The condition of the hotel and accommodation was disgusting and unsafe: * Family Separation: Despite paying specifically for connecting rooms, we were placed in separate rooms. As a family traveling with disabled children who require constant night care, this kept us awake checking on them constantly. * Lack of Cleanliness: Rooms were filthy upon arrival, and we even found previous guests' clothing left inside. * Blood-Stained Bedding & Pests: We were expected to sleep on blood-stained mattresses and sheets, and bugs were constantly crawling in the bathroom sink. * No Running Water: There was no daily running water to shower, wash, or flush toilets—both in our rooms and in public facilities. * Widespread Structural Damage: The hotel features rotting doorframes, torn curtain tracks, wall lamps hanging off plaster, broken plug sockets and TVs, loose floor tiles, and deeply stained, severely ripped hallway carpets. * Safety Hazards & Filth: Public stairwells were cluttered with discarded rubbish, loose tools, and abandoned mattresses. The outdoor restrooms near the pool were filthy and unsafe, public areas were strewn with litter, and there was a noticeable sewage issue near the beach bar. 3. Disastrous Airport Transfers (MTS Globe Tunisia SARL) The transfer service provided by MTS Globe Tunisia SARL was an absolute joke: * Arrival Transfer: After landing following a flight delay with exhausted children, transfer staff were rudely fighting over customers. We were then forced to sit on a bus for over 90 minutes waiting for a completely separate flight to land before departing. There was no apology or explanation, and as a result, we missed our evening meal at the hotel and our entire planned night was ruined. * Return Transfer: The return bus was tiny and severely overcrowded with virtually no room for passengers or luggage. 4. Total Failure & Lack of Support from LoveHolidays LoveHolidays completely failed in their duty of care: * Zero Proactive Support: Communication from LoveHolidays was appalling. Throughout our stay, we received nothing beyond generic, copy-and-paste automated chat responses. * No Solutions Provided: Despite logging four separate complaints during our trip, LoveHolidays failed to offer a single workable solution or resolution while we were stranded. * Left Ignored Until Departure: We received no meaningful update or real assistance from their support team until the final day as we were checking out. They left a vulnerable family abroad in unacceptable, unsafe conditions with zero backing. Hotel staff repeatedly ignored reports of missing amenities or pests, claiming they would "sort it" without anyone ever showing up, while constantly expecting tips or bribes for basic assistance. Furthermore, hotel management falsely claimed no concerns were raised on-site, despite us complaining daily in English and French, filing four separate live chat reports with LoveHolidays, and explicitly outlining every single complaint to the in-resort customer representative. The only tiny positive was a few individual, hardworking hotel staff members whom we thanked personally upon departure. This entire holiday was traumatizing, unsanitary, and a total breach of contract. We are pursuing a full refund and taking formal action through ABTA and a Section 75 credit card claim. Save your time, money, and sanity—do not book this hotel or use LoveHolidays.