El Mouradi Club Kantaoui

We had issues on arrival to the hotel as the reception staff claimed that Loveholidays had not sent them the reservation. It took a few hours of us waiting at reception to be resolved (we had arrived at around 10pm), but we were advised after they managed to speak with Loveholidays the reservation was confirmed. When it was resolved, we were placed into a triple room and not a bungalow (which is what we booked and could see it on the confirmation which I sent a copy of to the hotel). The triple room was located within the hotel complex and not external where the bungalows are located. We did not figure this out till the next morning as we went straight to sleep as it was already after midnight, which was after resolving the booking issue. The room had enough beds and a bathroom, and a small balcony - nothing special. It was very frustrating as there was also only 2 towel sets, 2 glasses (2 everything etc) as it was not set up for 3 people (even though there were 3 beds set up (?)). The hotel reception area was the only location in the hotel with Wifi (this was mentioned in the info around the hotel). It was also a lovely reception area and plenty of seating. The pools were nice and pretty much empty, however be wary as there is no lifeguard posted at them/ security walked round every so often. The hotel extended onto the beach and offered sun loungers and umbrellas which is part of all inclusive, and the beach itself and water were also good and worth a check. Some of the hotel staff were fab which was great, especially Mr Win at the bar! However when it came to the hotel on-site spa or the excursions you will be pestered non-stop in both the lobby and downstairs/pool area entrance. Completely understand wanting to bring clients in but when you approach the same group several times across a 2 night stay it becomes annoying (we did also use the spa twice and was still approached after this). The buffet was ok - food was overcooked or re-used in some cases but the choice available was a wide selection. The drinks were meh in my opinion and not too much choice. As we were a group of 3 girls travelling, we found it to not be safe to travel outside of the hotel, especially at night. We took a taxi trip to the Mall of Sousse which was nice but not a massive amount to do. We didn't have a chance to go to the local history sites with the time we had. Overall, in my opinion the hotel was not 4* which is a shame, as it had potential. The fact that they managed to find our booking in the end and didn't put us in the room we booked was really disappointing - we did not want to waste more time at reception. 2* for us due to some of the staff, the beach location and some of the on-site facilities.

Buffet mediocre, animation plus que mediocre

I chose this hotel because it was near to the beach, very reasonably priced, and all inclusive. I’ve barely left the resort as I’m so comfortable here. The staff are incredibly friendly. The pools are clean. There’s plenty of seating to chilling. The beach is only a couple of minutes walk away and very clean. My room was spacious and regularly cleaned. The food is basic but all well prepared. I will be returning 😊