Iberostar Selection Royal El Mansour

My family and I arrived here on Tuesday, and we still have a few more days left until Sunday, I’ll likely share a full update review once we depart, but I wanted to post this early to properly recognise the fantastic service we’ve received so far. Every single member of staff across most of the hotel is so welcoming, warm and heartfelt in how they greet you. They’re attentive, always smiling, and their friendly, bubbly manner really does brighten your day, even if you’re feeling a bit low. Reception in particular have been great, and always quick to help resolve any small queries we’ve had. The only exception we’ve noticed is the pool bar staff, they seemed less attentive, and quite selective in who they approach and serve. I expect it’s just a minor glitch or that they get extremely busy and stretched, so it doesn’t take away from how fantastic the staff team are overall. This is a lovely, family-friendly hotel with great pools, and the beach is right here in the resort, only around 25 metres from the pool! I have a couple of minor personal points I’ve shared directly with the manager rather than posting publicly, but overall this is a brilliant place to stay and we’re all really enjoying it. Most of all though, the spa team deserve a special mention. We booked three days of treatments, and they have been the absolute highlight of our trip so far. A huge thank you to Sameh who has beautiful smiley approach, gave us all the option for treatment without any hard sale at all, Reem, ellis, and and couple of others who at the spa reception and all the therapists who provided the service who I haven’t yet got the names of! They are endlessly cheerful, welcoming and always looking to make your experience perfect. Thank you all, While these are paid services, they are absolutely worth every penny, I feel so much better after my sessions. It’s lovely to be able to acknowledge the effort everyone puts in to make guests feel looked after. I’d highly recommend booking a spa treatment here if you visit, you won’t regret it!

I recommend this hotel to family and friends

This resort was amazing , I think this resort probably gave me the most amazing customer service I ever received , The reception team was amazing , food was delicious. Special shoutout to the bar service team such as Eya and Jaballa for making me feel welcome and giving me drinks whenever I need, Special shoutout to the animation team like Leo, Simo and Pika and all the others can’t remember the names. Also like to give extra mention to Firasse for upgrading our room and especially Rihab for giving excellent customer service.

Our stay at the Iberostar Selection Royal El Mansour was absolutely fantastic from beginning to end. We couldn’t have asked for a better holiday, and every member of staff played a part in making our experience so memorable. The hotel itself is spotless. Everywhere you look, from the reception and restaurants to the pool areas and rooms, is kept impeccably clean. The housekeeping team does an outstanding job, and it really shows. The beautiful grounds are also extremely well maintained, creating a relaxing and luxurious atmosphere throughout the resort. The staff are one of the hotel’s biggest strengths. Every single person we encountered was warm, welcoming, friendly, and always smiling. They genuinely care about making guests feel comfortable and happy, and nothing ever seemed like too much trouble. The food was excellent, with a fantastic variety every day. There was something for everyone, from freshly prepared local dishes to international cuisine, delicious desserts, and plenty of fresh fruit and salads. Everything was well presented, fresh, and full of flavour. We looked forward to every meal. The beach is simply stunning. The soft golden sand, crystal-clear sea, and peaceful surroundings make it the perfect place to relax. Whether you want to sunbathe, swim, or simply enjoy the beautiful views, it’s an incredible location. The pool and hotel facilities are equally impressive, with plenty of space to unwind and enjoy your holiday. Everything is designed to make your stay as comfortable and enjoyable as possible. The spa facilities deserve a special mention. They are beautifully maintained, peaceful, and incredibly relaxing. We felt completely refreshed after our visit. The receptionists, Rim and Heba, were absolutely wonderful. Despite the language barrier, they took their time to explain every treatment and made sure we fully understood everything. Their patience, kindness, and professionalism made us feel completely at ease from the moment we arrived. A huge thank you also goes to Wafa in the spa salon. She gave me one of the best blow dries I’ve ever had. She was incredibly skilled, attentive, and took great pride in her work. I left feeling amazing, and my hair looked fantastic. At the hotel reception, Sabrina was exceptional. From the moment we arrived, she helped my friend and me settle in quickly and made us feel so welcome. She was always happy to help whenever we had questions, and she went above and beyond by assisting us with information about leaving the hotel to visit the local markets, making sure we knew where to go and helping us feel confident exploring the area. Finally, a massive thank you to Samir from the entertainment team. He truly made our holiday extra special. He made sure we never had a dull moment and constantly encouraged everyone to join in with the activities without ever being pushy. Every evening was full of fun, laughter, and great entertainment thanks to his energy, enthusiasm, and dedication. He genuinely went above and beyond to ensure every guest had an unforgettable time. Overall, we had an incredible stay at the Iberostar Selection Royal El Mansour, and we would recommend it to anyone looking for a relaxing, fun-filled holiday with exceptional service. The combination of outstanding staff, delicious food, immaculate cleanliness, beautiful beach, excellent facilities, and wonderful entertainment made this one of the best holidays we’ve ever had. We can’t wait to come back!

The experience was extremely disappointing from start to finish. The reception service was terrible—the staff were unfriendly, unhelpful, and seemed completely uninterested in assisting guests especially when they have a team of staff which are called ‘guest service’ who don’t help at all and instead direct you to manny other members of staff. It was difficult to get any clear information, and simple questions were met with poor communication and a lack of professionalism. The waiting time was unacceptable. Despite arriving on time, I was left waiting for an excessively long period without any explanation or updates. The delays made the entire experience frustrating and stressful, and it felt like there was no respect for guests’ time. That said, the animation team was absolutely amazing and truly made the stay much more enjoyable. They were energetic, friendly, and worked hard to create a fun atmosphere every day. A special thanks to Leo, who stood out for being welcoming, entertaining, and making everyone feel included. His enthusiasm and positive attitude were a real highlight of the trip. I would also like to give special recognition to Adian from the kitchen, who was always friendly, hardworking, and provided excellent service. His kindness and professionalism were greatly appreciated and made a positive difference during our stay and making special time to take our group of 8 around the buffet making it clear which foods are vegetarian and okay for us to eat, whilst also making special requests to the pasta chefs to clean pots, pans and cutlery when cooking our food. Overall, while the animation team—especially Leo—and Adian from the kitchen deserve recognition for their outstanding efforts, the poor reception service and excessive waiting times seriously affected the overall experience.