Iberostar Selection Royal El Mansour

Traveling 19 hours from Canada was completely worth it—our stay was absolutely magnifique! From the moment we arrived, the wonderful staff and beautiful resort made us forget all about the long journey. Everything from the service to the atmosphere was fantastic. We had an incredible trip as a couple and can't wait to return!

The absolutely best thing about this hotel is the staff. They are polite, chatty, cannot do enough for you and work very hard. The level of cleanliness is excellent. The pool are cool but nice. The beach is lovely. The food is what you would expect at an all inclusive and there is plenty of choice. The hotel can feel busy at meal times and the outside spaces fill quickly. I unfortunately became a sunbed bagger at 7am as thats the only way to guarantee getting a bed. I've not done that at any other hotel but there are plenty of extra sunbeds which the lifeguard will put up for you if you find a space. Waiter service at the pool is excellent. You can book reformer pilates for free at their brand new studio. Spa prices are reasonable. Beds are comfy. Alcoholic drinks are 'okay'. Its not a new build but nothing you can't live with. The biggest issue for me was the level of smoking in the outside areas. People smoking at outside tables during all meals, people smoking around the pool and on their sunbeds. People will sit at the table beside you and light up. Towards the end of the holiday we only ate inside. Most other iberostar I have stayed at have smoking areas, its the one thing that would stop me returning. As a non smoker I dont mind people smoking at all just not in every outside space

We are 5 days into a 10 day holiday and I can honestly say this is the best place! The staff are perfect, so friendly and fun, the entertainment is hilarious and the bar and waiting staff remember our orders. The rooms are perfect and the food is spot on! The pools and the gardens are immaculate and cleaned all day. I don’t want to leave! I very highly recommend! Enjoy ☺️

Nothing to say expect that it’s a perfect place with a perfect staff 🥰 I recommend to come here

Unfortunately, our stay was really disappointing and didn’t feel like a five-star all-inclusive experience. We have stayed at other Iberostar hotels before, this is the 3rd Iberostar we have stayed in this year, and this one fell well below the standard we expected. We arrived very late after a four-hour delayed flight that had been diverted to Malta. After settling in to the room, I was asked to go back to reception at around 2am to pay part of the tourist tax for one person in our party of five, which surely could have waited until the next day. There was some food available for late arrivals, but it wasn’t covered and flies were around it, which was off-putting. The drinks choice was also limited, and there was no sparkling water or zero-alcohol beer available during our stay, which was disappointing. The minibar was poor. There was one small bottle of Fanta and water, but both needed a bottle opener and there wasn’t one in the room. The water also hadn’t been put in the fridge, so it was warm. The room felt dated and the beds were very uncomfortable. My back was aching after 2 nights. There was only one pillow each, and the cushions looked dirty. I asked several times for extra pillows, twice on the App (included in pics) and twice at reception, and I only received them on day four after chasing again. Some plugs were also hanging off the wall, which didn’t feel safe or acceptable. The décor also felt very dated, with scratched surfaces and areas that clearly needed painting. The air conditioning was poor compared with other Iberostar hotels we’ve stayed in. The room was so hot that I didn’t get under the sheets all week and even had to use a wet towel one night to cool down, despite the air con being on. The room was only cleaned once and towels were only changed twice. When I asked for more towels, I was offered just one, even though there were five of us. For a five-star all-inclusive hotel, this really wasn’t good enough. Breakfast service was frustrating. Spoons weren’t on the table, and when my husband asked for one, he was just pointed elsewhere and had to search for them. Bottled water was also easy to get at other times of the day, but at breakfast we were directed to tiny glasses and a queue instead. One of the most frustrating things was trying to get a bottle of Coke Zero for the room. The same bottles were being put on tables at lunch and dinner, but the bar said I could only have it by the glass. Reception sent me back to the bar, and eventually a manager said one would be sent to the room, but it never arrived. My husband had to go back again and ask for one. In an all-inclusive hotel, this seemed ridiculous. The pools, outdoor areas and entertainment were enjoyable, and many of the poolside waiters and entertainment staff were lovely and good fun. This made the stay enjoyable, compared to the attitudes of the indoor staff. That said, we were approached quite often about excursions and activities, which became annoying when we were just trying to relax. There was also an ant infestation on the reception sofas, and both my daughter and I were bitten while sitting there. I reported this and have attached the responses in the photos. There was also graffiti on the doors of the ladies’ toilets by the pool, which added to the feeling that parts of the hotel were not being properly maintained. Overall, the hotel really lacked the attention to detail we normally associate with Iberostar. The dated room, uncomfortable beds, poor air conditioning, limited housekeeping, basic service issues and maintenance concerns made the holiday feel disappointing. The pools and weather were great, but they weren’t enough to make up for everything else. Compared with other Iberostar hotels we have stayed at this year, in Tenerife and Fuerteventura, this one just didn’t come close. We paid a lot of money for this holiday and expected much better. Sadly, it didn’t feel like good value and it definitely didn’t feel like a five-star experience. Based on this stay, I’d be very reluctant to return or book with Iberostar again.