Iberostar Selection Royal El Mansour

It was definitely not up to the 5-star standard we are used to elsewhere. The room had a strong musty smell throughout our entire stay. The towels were just carelessly tossed in the bathroom, making us question at first glance whether they were even clean. I would expect the scent of cleanliness, at least after the daily housekeeping. While the beds were made, the floor looked unswept. On top of that, our top sheets were taken away twice during cleaning, forcing us to repeatedly ask for them at reception—after that, we declined housekeeping altogether. Twice during our stay, there was a foul smell outside as well, suggesting an issue with the sewage system. The hotel garden is beautiful with plenty of palm trees, and the pools were nice. However, the highly praised beach was a huge disappointment—it was narrow and littered with washed-up seaweed that was never cleared away. The swimming area was confined by nets and buoys, and jet skis were constantly revving nearby while staff blew whistles over our heads to promote the parasailing attraction, so there was absolutely no peace and quiet. Furthermore, the water seemed to contain chopped-up pieces of jellyfish caused by the jet skis, which caused an unpleasant stinging sensation; once, I got a severe sting on my neck. The food was fine. The travel agency’s description claimed the hotel was "suitable for demanding clientele," but in our opinion, not a chance. They also frequently approach guests with tablets in hand, begging for excellent reviews.

We have liked the hotel very much. Everything was well organized, clean and the staff was super helpful, especially Sabrine and Sahar from reception. The food was delicious. Would definitely recommend to everyone.

I’m very satisfied with this hotel , the staff was very friendly the guest service was very helpful and they made our stay more comfortable, the food was great I will definitely come back ❤️❤️

My family and I arrived here on Tuesday, and we still have a few more days left until Sunday, I’ll likely share a full update review once we depart, but I wanted to post this early to properly recognise the fantastic service we’ve received so far. Every single member of staff across most of the hotel is so welcoming, warm and heartfelt in how they greet you. They’re attentive, always smiling, and their friendly, bubbly manner really does brighten your day, even if you’re feeling a bit low. Reception in particular have been great, and always quick to help resolve any small queries we’ve had. The only exception we’ve noticed is the pool bar staff, they seemed less attentive, and quite selective in who they approach and serve. I expect it’s just a minor glitch or that they get extremely busy and stretched, so it doesn’t take away from how fantastic the staff team are overall. This is a lovely, family-friendly hotel with great pools, and the beach is right here in the resort, only around 25 metres from the pool! I have a couple of minor personal points I’ve shared directly with the manager rather than posting publicly, but overall this is a brilliant place to stay and we’re all really enjoying it. Most of all though, the spa team deserve a special mention. We booked three days of treatments, and they have been the absolute highlight of our trip so far. A huge thank you to Sameh who has beautiful smiley approach, gave us all the option for treatment without any hard sale at all, Reem, ellis, and and couple of others who at the spa reception and all the therapists who provided the service who I haven’t yet got the names of! They are endlessly cheerful, welcoming and always looking to make your experience perfect. Thank you all, While these are paid services, they are absolutely worth every penny, I feel so much better after my sessions. It’s lovely to be able to acknowledge the effort everyone puts in to make guests feel looked after. I’d highly recommend booking a spa treatment here if you visit, you won’t regret it!

I recommend this hotel to family and friends