Oceana Suites

First of all staff were lovely no complaints. However the receptionists were not so friendly and efficient. We booked through Easy Jet holidays and on our departure from hotel we were supposed to get information from Easy Jet as to when bus would pick us up we received nothing. We saw a small bald receptionist/manager who booked us in when we arrived and was very friendly then however not so on our departure We told him we had not had word re our departure and eventually he said bus would arrive 8 am for our 10.30 am flight. We questioned this saying was that early enough and he assured us it was. In fact we went back and asked again and was assured it was right. At 06.30 am next day, day of our departure we got phone call to say bus was waiting for us . We had just got up and no way could we be ready in 5/10 mins! We ended up with a taxi which cost us 50 euros. We were at Oceana hotel 10 years ago and found food not so good. Nowhere to get light snack at lunchtime. Chairs in main area very uncomfortable. As I said staff on main lovely just needs better management.

Advertised as 5*. Knew it was tired. Rooms and corridors to rooms very tired. Damp patches on walls, worn carpet. Rooms were big but lacked modern finesse and amenities. Comfortable beds. Cleaning staff excellent. Communal areas well maintained and elegant. A bit soulless with only reception area bar open. Restaurant. Advertised 3. Only buffet open or Al a Carte twice a week and the food was the same as the buffet but plated for you and served rather than serve yourself. Poor for the price. Buffet was excellent. Plenty of choice and Weill prepared to cater for all nationalities and tastes and ages. Need to time your meals well to ensure a terrace table. Must be a bunfight in high season. Beach restaurant was over priced rubbish. Sent the food back twice and it was not included in the hotel package. Drinks: reasonable quality local wine. Nothing to rave about but cold enough. Pool and grounds: immaculately kept. Excellent all day from 10am drinks at lounger service. Pool guys with lounger cushions and towels. Good shade from the trees. Must be very busy in high season and even in June it was a little bit hard to ensure the same lounger unless you wanted to be up at dawn. We moved around and never had a major issue. Beach was good. A bit dirty. Nice breeze most days so pleasant to sit out until 7pm. Guests. Overseas guests on packages were mainly retired couples. Eat early..grab bar stool types. At weekends the hotel fills up with locals and their kids. It becomes a nightmare to find a lounger or get service. The staff seems to gravitate to the locals or maybe they are just louder. Also if you don’t like smokers…this hotel is a no no. Smoking everywhere despite no smoking signs. Adult only area: never open, bar closed. Smelt of cat wee. Avoid at all costs. It might not have been high season but this hotel is missing a trick. It could be amazing but seems a bit seedy and run down. It felt it bit like a Marriot conference hotel in New Jersey. Trying to hold onto the 5* but needing to hide the fact that it isn’t fully open. I don’t think I would go back for the price and I wouldn’t pay high season prices. It rates an average. Finally, never close the balcony door when outside as no way to open from outside. Currency exchange at reception is reasonable if you show them you know the rates. Water pressure in showers is useless but it does have baths in the rooms…great but does indicate the hotels age.

me and my family came to visit here for 2 weeks last summer. some positives of the resort was the lovely pool area, the staff were mostly very friendly and welcoming, service was good and rooms were clean but dated. the hotel had no real entertainment and very little going on in the evenings. the food was nothing special, did make me sick once aswell. i would advise being cautious if you are a young woman. despite being there with 5 other family members, multiple members of staff made inappropriate advances, would only serve me drinks and only remember my name whilst ignoring my family, and a couple even went as far as to request socials/number off me, with one obtaining it without my consent? very strange and unprofessional and made me feel uneasy during my stay. also there’s nothing around the hotel, nowhere you can really walk except the beach. but it is clean and beautiful for a short stay.

Myself and my wife visited for a short 5 day break in June 2026. Our primary goal was a short stay for pure relaxation, hence we booked no trips and only took a walk along the beach to the Marina (about a 20 minute walk each way). Let’s start with the positives: The pool and grounds were very well maintained. The pool was a nice temperature and there were always plenty of sunbeds no matter the time we got to the pool. There was always someone to bring you towels and cushions for the sun beds and the pool bar staff did walk around to bring you drinks. The staff were also very friendly and helpful. We had a “regular” seat in the restaurant and we were always served by Nouredime - he was always friendly and had our usual order at our table upon arrival towards the end of our stay. He even decorated our table for our last night - fantastic service. The entrance lobby was very grand and made a good first impression. We did eat at the Culinarium and this was a good night for food - would recommend. Now for the cons: The room was large but dated. The shower was awful - burning hot then cold and the pressure was shocking. The balcony also has no handle on the outside of the door - so don’t get yourself locked out or you are very stuck!! There was also very little information in the room. Usually you get some kind of leaflet or information about the hotel (a map, some local places etc) but there was nothing. The restaurant food choice was poor. The food there was generally nice, but I have had much better variety in lesser rated hotels. Breakfast was the worst with lots of very runny fried eggs and not a huge amount more. As an all inclusive I would expect much more. The corridors were very dark and dingy, almost needed night vision goggles. There were some damp patches and I think the corridors and rooms largely need a massive overhaul. I went back to my room on one occasion to find a maintenance man with our bathroom sink out and on the floor. Later I realise he had essentially replaced our tap, but our sink had not been resealed. I would not have minded this at all if we were informed prior to the work, but there was no communication about this. We also got locked out of our room where our key stopped working. We needed to get a maintenance man with a laptop to unlock it for us and let us back in which took about half an hour. The guys at the pool bar on one occasion were also very rude to an elderly couple who did not realise that certain drinks were extra on top of all inclusive which I found very harsh. Although all inclusive should mean all inclusive as opposed to you can have some but not all drinks. I get this for some expensive drinks but there was about half the menu that was extra. The pool, grounds and staff saved the trip really as the food and rooms were well below par.

As a former hotel inspector, I tend to view hotels through a professional lens, and our recent stay at Oceana Hotel Hammamet left me with mixed feelings. Firstly, the positives. The hotel grounds are beautifully maintained and are clearly a credit to the gardening team. The overall atmosphere is peaceful, relaxing and exactly what many guests look for in a holiday. The service staff throughout the hotel were pleasant, hardworking and welcoming, and standards of general cleanliness around the property were good. Unfortunately, several issues prevented this from being the five-star experience we had expected. The first concern involved mould in the shower, particularly on the grout lines and silicone sealant. Despite reporting the problem, it ultimately required four separate attempts before action was taken. It was only after I presented reception staff with a video showing me removing some of the mould myself with a wet wipe that the issue finally appeared to be taken seriously. Another surprising incident occurred when pest control attended the hotel during mid-morning while guests were relaxing around the swimming pool. In full view of holidaymakers, poison pellets were being thrown into the palm trees to deal with tree rats. Regardless of the necessity of the treatment, this was not something guests should have been witnessing during peak relaxation hours. However, the final incident on our last evening was the most significant concern. At approximately 9.30pm, while preparing for bed, my husband and I stepped onto our third-floor balcony. We had deadlocked the main room door, as many guests naturally do at night, and upon closing the patio door discovered that there is no external handle. Apparently these handles have been removed for security reasons, meaning that once the door closes, guests are effectively unable to re-enter the room from the balcony. There is no warning notice advising guests not to close the balcony door, despite the fact that many people would instinctively shut it, particularly when air conditioning is running. After attracting the attention of another guest below us, reception was contacted. Maintenance staff arrived and initially shouted instructions from the ground while throwing up a corkscrew and later a screwdriver in the hope that we could somehow open the door ourselves. When this failed, a ladder and rope were produced. My husband was asked to help secure a ladder that appeared unsuitable for the task. It was positioned vertically against the building, resting on a narrow overhang between rooms, while the rope was used both to stabilise the ladder and assist the maintenance employee climbing it. The maintenance gentleman, who was simply doing his best in difficult circumstances, spent considerable time attempting to open the door using the screwdriver and corkscrew. Eventually, after approximately 80 minutes on the balcony, he succeeded by repeatedly pushing against the door with enough force to gain entry without damaging the glass. Once access was finally gained, the bar manager entered the room accompanied by several staff members and immediately stated that the situation had resulted from us locking the main door and closing the balcony door behind us. In my view, the issue arose not from normal guest behaviour, but from the absence of an external handle and the lack of any warning signage. Of additional concern was the improvised method used to regain access, which presented potential safety risks. Oceana Hotel Hammamet has many strengths and some excellent staff members. However, this incident affected what had otherwise been a relaxing holiday and highlighted several areas where guest safety and communication could be improved. As a result of the incident, we spent the remainder of our final evening on the balcony before drafting an email to the hotel requesting an incident report. We also took videos and photographs of the scene, but at the time of writing we have yet to receive any response. All of this information, together with any future correspondence from the hotel, will be forwarded to our travel company. As we were checking out the following morning, another couple informed us that they had experienced the same situation on their first night. The only difference was that they had not engaged the deadlock on their room door, which allowed hotel staff to gain access more easily. Based on our experience and the account provided by the other guests, this appears to be an issue that would benefit from prompt review by both the hotel and the associated travel companies. Addressing the matter proactively could help improve guest safety and reduce the likelihood of similar incidents in the future.