Riadh Palms

Seriously seriously think about your life choices before booking this hotel. I urge you NOT to as you will regret it. From the moment we walked in being thrown 4 bits of paper to complete, wristbands being forgotten, to walking to a restaurant and seeing a fight all within the first 20 mins. No welcome from Love Holidays, having another family tell us where things are. Having to drink tea/coffee out of cereal bowls due to no cups despite asking for them. Lack of coffee machines meaning a 10 mins wait because there are NO tea/coffee facilities in the room. NO satellite TV despite it saying. Pointless asking reception to help because they dont care!!! All the hotel is interested in is filling rooms. It’s overfilled and not able to manage! The outside food area needs to change, you cannot make each individual burger/sandwich for that many people. 45 mins in 32 degrees heat for 1 burger is unacceptable!! The drink choice is terrible and tastes like paint stripper. You will be well looked after if you tip. Tip, tip all the time tipping. All inclusive becomes quite expensive when people expect to be tipped every 5 mins!!!! The icing on the cake was not having anywhere on the last day to change/shower as we had a late flight. We were told we had to be out at 12 and weren’t being collected until 18:40. When i asked if we could shower somewhere, we were told “by the pool”. A public area!!!??? Absolutely ridiculous. So spent 6 hours waiting around. The main hotel is clean, the rooms are not. Bathroom is dirty, black mould, a dirty shower curtain that kept sticking to me!! A plug that doesn’t fit….. I met another 5 families who felt exactly the same way and were given nothing from Love Holidays/the hotel. Save yourself the misery and book somewhere else……..

Ive only been here for 24hrs, not as good as we thought it would be. Food is terrible. So eating salads and melon. Beer and coke etc all warm and not kept cold.roms very worn and dated , but clean. So can't wait to get home. Every time I ask for a different drink , I'm told we have none. The food is definitely for more foreign taste certainly not British etc. Reception staff very helpful.

A big thank you to the animation team for making our stay so enjoyable! They were energetic, friendly, and professional, creating a fun atmosphere every day with games, activities, and evening shows. Their enthusiasm and positive attitude made a real difference to our holiday. Great job, and keep up the amazing work!

A great hotel right on its own beach, just to the main promenade in Sousse. Excellent service: reception, restaurant, bars in the hotel and on the beach. Exceptionally delicious food, all meals international cuisine (beef, fish, seafood, chicken) and always at least 3 to 4 traditional Tunisian dishes. Lots of vegetables and fruits, special section for vegans. Always wonderful cookies French style. Good local wines that we drank with the meal. There are all kinds of alcoholic drinks. Everywhere is very clean, all areas are cooled, pleasant ambience with soft music. In the evening, the team of animators organizes entertainment and dancing by the pool. At 11 pm everything is quiet for rest. All recommendations!

The hotel's location is absolutely beautiful, and the sea is crystal clear and clean. Unfortunately, that's where the positives begin to fade. The beach itself could be much cleaner, and the hotel accommodations are nowhere near a true 4-star international standard. I would rate it closer to a 2-star hotel. The rooms were not cleaned to an acceptable standard, and maintenance was poor. After every shower, half of the bathroom / room floor flooded. The refrigerator in our room didn't work, and despite requesting a replacement, nothing was done during our entire one-week stay. The air conditioning also struggled to cool the room properly. The elevators were one of the biggest frustrations. There simply aren't enough for the size of the hotel, and several were out of service for the entire week without being repaired. Waiting 10–15 minutes for an elevator became routine, so we ended up using the stairs. Another inconvenience was that only one room key was provided. While I understand the hotel's effort to reduce electricity consumption, this policy is very impractical, especially when two adults are sharing a room. It unnecessarily limits guests' freedom to come and go independently. The hotel manager was helpful and accommodating, but the reception staff—particularly one of the female receptionists—was not friendly or welcoming. Customer service at the front desk could definitely be improved. The restaurant was another disappointment. The beer was served warm, which made it unpleasant to drink, and the service was consistently slow. Overall, this hotel has an amazing location and beautiful water, but it has too many maintenance, cleanliness, and service issues to justify its 4-star rating. With significant improvements, it could be a wonderful place to stay. Until then, I recommend arriving with realistic expectations.