Royal Azur Thalasso

My experience was beautiful, and was made by the staff at the Royal Azur, they could not be more helpful. Haykel the receptionist in particular was brilliant.

We stayed here 13/20 February & had a wonderful time we had a suite over looking the sea which was lovely. The restaurants were very good with so much food & plenty of choice. The waiters particularly Mohammed who looked after us each meal were first class, kind & attentive. In fact all the staff were very kind & professional. My grandson enjoyed the indoor pool as it was warm enough whereas the out doors pools had not yet heated up. We were delighted with our stay & would fully recommend it to anyone. Just a couple of pointers we could have done with some drawers & possibly hooks in the bathroom as there was nowhere to hang damp towels. All in all it was a wonderful family holiday.

Just returned home after a super long weekend at this wonderful hotel. Every member of the staff really do everything possible to make this hotel stay memorable. Upon our arrival (3 couples) we were welcomed with huge smiles and felt like we were returning friends. Our rooms were spotlessly clean and well equipped with very comfortable beds, super quality linen and fresh, soft towels. The chamber maids and excellent and again go out of their way to make your stay as good as possible. Food in the buffet is great quality with massive choice and the waiting staff are friendly and attentive! There’s a number of bars serving quality drinks for all tastes and the beer on offer Celtia is without doubt the best (and packs a punch!) I have had in any all inclusive hotel (Italy, Greece, Turkey, St Lucia, Barbados and more). Above all, I would like to thank the reception staff for their care and attention when my wife was taken ill towards the end of our stay. Our check out was made so much better by the hotel making our rooms available to us right up to our departure. My advice is simple, interact with the staff. We spent little money while we were guests and found ourselves tipping widely. This was as a result of excellent service and having read other reviews that are critical of tipping and service all I can say is you don’t give a tip because you must you give a tip as an acknowledgment for excellent service and gratitude as a customer. We will return to this hotel and would recommend the Royal Azur and one of the best experiences myself and my party have experienced. Finally - the only bad side to our visit and a piece of advice to all planning a visit to Tunisia. When you check out of your hotel give any remaining Tunisian Dinars to the staff or spend it in a shop. At the airport you MUST hand it over to the customs officers before entering the duty free shops and the bars and shops - you cannot spend them at the airport once through customs.

We recently returned from this amazing hotel, we were delighted at the service we had from all of the staff at this hotel, our room was always cleaned my the lovely friendly ladies, we drank delicious gin and tonics, attended by cheerful ,highly efficient waiting staff in all 3 restaurants. Our greeting as we arrived was professional and as has been mentioned before, our room was not ready, but as this was around midday, it's no surprise, when and where do you get into your room before 3pm in the u.k. Give the staff a break. We were told to go have our lunch and a drink and come back in an hour, no problem, and yes it was all ready for us. We were to stay at the hotel over Valentine's day, oh my goodness, we were totally awestruck by the standard and selection of food on offer, from the chocolates and cocktails to start in the bar to the sushi,oysters, savoury macarons not to mention the dessert section. The chefs at this hotel consistently produce amazing food on a daily basis not just high days and holidays, the displays are always kept fresh and topped up, although when and how , I don't know, they are like fairies, you never see them. We have stayed at many 5* all inclusive hotels world wide, this rates in my top 3. Just fantastic. My 4 stars are unfortunately down to the indoor pool, which I do realise that it is the sister hotels , however it is advertised as a facility available to royal azur customers, I have worked in the sport and leisure industry for over 30 years, I was shocked at the laziness and complacency of the staff by the pool, when I asked for a towel the attendant/lifeguard just pointed to a cupboard, which was empty apart from a few scraps of what we're once called towels, he then indicated he would get some, I wait for sometime on a sun bed for him to bring me one, when this didn't happen I decided to go for a swim, as said towel did not arrive on my sunbed , (some 10 to 15 paces from him, ) I asked again , only to be pointed towards the cupboard again where my towel lay. This is not my main complaint, although annoying. The 3 young men seemed to be stuck to their chairs, they not once walked around the pool, they could not see the children's pool from their position, even though there was a chair over there. A rope had been strung across the pool, I assume as a barrier to stop children drifting into deeper water, ha ha , a joke, I understand parents need to take responsibility for their children, but accidents still happen, and if they were not there to lifeguard or hand out towels, because they certainly weren't serving drinks at the Swimup bar, what were they there for.I I regret the sour ending to my review, but isn't this what reviews are for.

The hotel is better than its sister hotel the Bel Azur next door. You can go there but the Bel Azur holidaymakers can’t go to the Royal Azur. The staff hardly ever come and take drink orders unless you’re a big tipper. The sea is warm and great for a swim in November, which is just as well as the ‘heated’ pool is cold. I went in once and it definitely was NOT heated. In the 2 weeks we were there we saw 3 people in the pools. We would go again but the pool needs to be heated properly. All the pools are the same temperature- freezing.