Sousse Palace

We had an absolutely fantastic stay at the Sousse Palace Hotel & Spa. From the moment we arrived, every member of staff went above and beyond to make us feel welcome. Everyone was incredibly friendly, professional, and always happy to help with a smile. The hotel facilities are excellent. The rooms were clean and comfortable, the pool was clean, the spa treatments were fantastic, and there was always plenty to do. The food offered a great variety, and the overall atmosphere throughout the hotel was relaxing and enjoyable. The Hotel Entertainment Team Are wonderful put in a lot of hard work to make your time here enjoyable The exceptional service from the staff is what truly sets this hotel apart. Their attention to detail and genuine care for guests made our stay unforgettable. We wouldn’t hesitate to recommend the Sousse Palace Hotel & Spa to anyone looking for a relaxing, high-quality holiday in Tunisia. We can’t wait to come back!

This hotel is advertised as a 5 star but in my opinion it felt like a 3 star. There were so many problems with the room. The overall quality, cleanliness and services did not meet the standards i expect from a 5 star hotel. The rooms were dated with mismatched furniture. The bathroom was dirty, broken fixtures, mismatched tiles, prehistoric hairdryer, mouldy and the towels were discoloured. I raised concerns with staff but they were not helpful. The hotel in my opinion seems to treat guests differently based on their race. During my stay, I notices that non Caucasian guests, including myself were assigned rooms in the older part of he building, whilst many Caucasian guests appeared to be accommodated in the newer section. This left with the impression that there was unequal treatment, which was upsetting and effected my overall stay. I hope the hotel reviews its room allocation practice to ensure all guests are treated equally.

First of all, there was very good food and friendly, helpful staff. There was also a wonderful private beach directly in front of the hotel, the rooms were very neat, spacious, and safe. The Animation team during the night entertainment was very good, and not boring at all. Very good hotel, and me and my family are very pleased with our stay.

Just got home following a week at the Sousse Palace and had a fantastic time. Without doubt the best thing about this hotel is its staff, the restaurant staff are friendly and attentive and the animation team were brilliant, always ready with a smile and high-5 for our youngest (6yo). The food was tasty with plenty of options, although its typically the same base dishes with a couple of 'specials' each day. The all inclusive bars provide options of typically vodka, rum or whiskey based cocktails but beers, soft drinks and tea coffee are also available (a 'large' beer is available...they will give you 2 smaller beers at once) . The hotel and grounds are very clean and we could not fault our room, other than the bathroom decor being a bit dated. There was entertainment during the day (yoga, aqua gym, ping pong) and every evening, although the programme can change at short notice (for reasons beyond control) but the entertainment team were brilliant at pulling off last minute changes. We tipped staff but only at the end of the week, although we did notice others guests tipping at each meal etc we did not notice a poorer service as a result. The pools were clean and well kept (freshwater) the indoor pool appears to have once been a hydrotherapy pool but many of the features no longer work which is a real shame. Difficult to get a pool sunbed, all gone by the time we were up for breakfast at about 8.30, but no problem getting one at the beach. This is a city centre hotel, so it is surrounded by shops, cafes etc and some external noise is to be expected. My only citicism would be the private beach is a little dirty, some beyond the hotel's control (public beaches both sides and rubbish gets blown) but the amount of cigarette butts in the sand was crazy, and it could really do with a daily morning rake/sift to clean things up. Overall had a very enjoyable stay, and would happily return - a little bit of t&c and this hotel would be fully deserving of its 5 star status.

The hotel was great and the food is the best I've ever had. The atmosphere is lovely and they always have calming music in the reception. The presentation is great in the dinner area and the waiters and chefs are lovely. They are very attentive and kind and make sure you're always happy. I recommend this hotel it's great!!