TUI MAGIC LIFE Africana

I had a wonderful experience at this hotel. A special thank you to Chef Imad for his excellent service, delicious food, and kindness. 👏🏻❤️ I would also like to sincerely thank Aida, the housekeeper, for her care, cleanliness, and warm attitude. 🌷🤍 Many thanks to the entire hotel team for their hospitality and welcoming service. I will definitely come back again, and I hope to have the same wonderful experience next time. Thank you from the bottom of my heart! ❤️✨

Great hotel lots of variety and activities to do for both adults and children. All the shows at the amphitheatre were great and couldn’t recommend them anymore on a night. The two best dancers were Washington and Lorenzo.

Arrived pm on 19th July. Staff from Hotel met us and immediately sorted luggage to one side while wrist bands were put on then led the way to an evening meal followed by check in. All very well run. The room initially was not quite what we expected and was on the small side especially the wardrobe which was not really adequate for 3. TV wiring was not coupled and a bedside light inop. One or 2 other minor issues. Nevertheless less we reported this and the following morning was allocated another room without fuss. I must also point out that maintenance staff were immediately dispatched to sort things so cannot fault that service. Throughout the holiday of 2 weeks we found the activities included were fantastic and our grandson age 14 had a great time with the Teen club led by the excellent Fraya whose energy and commitment was fantastic, so much so we forgot he was with us as he spent so much time bonding with other teens of differing nationalities. The ladies from Customer Services, Doua, Mariam and Ayet always had a very happy smiling welcome and communicated excellently with everyone and was always very approachable and offered assistance if any was ever needed. A very happy trio indeed and should be very proud of themselves for their professionalism throughout. Of course their supervisor too as he assisted in our room change. On the Waiter side, all very good and unlike some other countries we had been to these never appeared to be ‘tip led’ and showed professionalism even when under pressure. A special mention to Wajdi, a waiter who went above and beyond and always met us. Thank You. The bar staff were brilliant and how on earth they remembered what you drink and having it ready even when walking down to the bar. We need staff like this in England 😂. Cleaners were brilliant of course the lady who did ours room 815. Overall, a fantastic experience, a real good holiday despite the heatwave and now the hard bit begins……..Unpacking, Washing and ironing. 😭😂😂

This is our second visit to this hotel. As soon as we arrived staff remembered us from the year before, from restaurant waiters to chefs, to bar staff and the entertainers. We felt so at home once again. We had a lovely clean room, which was cleaned daily . The restaurant we have only stuck to the buffet as there’s not enough on the menu to suit everyone in our party in the à la cartes but not to worry we always enjoyed our meals. The staff in the restaurant all work so hard, we were kept a table each day, we tipped which they really appreciate and we didn’t see enough of it from other guests. Our waiter remembered us and our drinks order from last year! The chefs cooking were so lovely including the top chef and they like it if you engage with them. I found some guests rather rude, what’s to stop you saying how are you or even a thank you. The staff in the snack bar and the wee toastie man at the beach bar are really friendly and hardworking. The staff in Wunderbar are nice but you get different service depending on who it is, one day got a chocolate milkshake for my son, next day told they don’t do that?! The pools are great something suitable for every need. Have to say a special mention to the lifeguards, always vigilant, I heard a young girl coughing I turned (as a mums intuition makes me)to look and the lifeguard was past me over and at her within seconds making sure she was ok and not choking on water which she was and no family supervision. The kids club was great for my 9yr old they were a lovely bunch and very conscientious about the kids safety when doing watersports. Lovely friendly group making you feel better about your kid being there. The watersports included are great and easy to use, we used them daily. Hubby enjoyed the archery as did my kids. Freyah, the teen rep, was lovely, friendly and fun, she put my son at ease who is on the spectrum, nothing forced just totally chilled but encouraging too. She’s a real good new asset to the team. The entertainment team were fabulous! Swazi, tazz, Jasmine, Damian, Lorenzo, WASHINGTON AND LIVIA!! You guys put on great shows, hard work in that heat, high energy! long hours, many dress changes creating a fun environment and making our family feel special every night. The daytime team too we loved dancing in the pool each day with activities. There was definitely Magic in the air! Loved the foam party was really fun. Sorry we missed the night version. I also have to point out our night time waiter at Captains bar - bald waiter (I’m so sorry) whose name I never got 2yrs in a row! He looked after us every night we barely got up for a drink and our last night he kept a table for us with table cloth and flowers and our drinks ready he really touched our heart. We have already booked for next yr and can’t wait! Only improvements and I’m being real picky here. A bar up at the amphitheater open where the entertainment is, even if it was the bar in the nightclub just whilst the entertainment is on up there. I think they could do karaoke a couple times EVERY WEEK, sorry LIVIA lol xxx I felt after the show even for 45 mins because just the music after is a bit repetitive. A lot of sunloungers are broken (were still useable but aesthetically need replacing). Overall had an amazing time

We just came back from this hotel with a family of 7. 4 adults and 3 children. We arrived around 10pm and did not have the most friendly welcome. They placed us in 2 rooms at complete opposite sides of the resort! We asked why they would split up a family as was told that was all they had and that they were fully booked. However they did rectify this the next day and moved us somewhat closer. There was hardly anything to eat apart from the scraps left over from dinner, so had to make do with that. The buffet food is very bland, very much of the same and to be honest the A La Carte restaurants were very much the same as what you would find at the buffet. Drinks/cocktails were ok, nothing to write home about. The pools were very dirty! You could see cloudy slime, especially in the slides/children’s pools. It didn’t look like there were any type of filtration systems apart from someone throwing in cups of chlorine most mornings. Never saw them cleaned at all! The rooms were kept very clean and we had a wonderful lady that cleaned our room each day. AC in the rooms was fabulous however the rest of the hotel was a sweat parlour! No AC or even fans in the general areas so made it really hard to enjoy being anywhere apart from our room! Most of the waiters were very friendly ( a few not so much) but on the whole they were great. Good holiday but would definitely not come back. There’s definitely better out there for the price we paid!