TUI SUNEO Royal Kenz

Animation team are fantastic, one of the best holidays. Rimeh is wonderful. Always helpful and lot fun games Food very good.

We had a great week, have eaten to much as hotel food great, and Salah made our stay very special with involving us in the entertainment.

I spent a short stay of four nights at Royal Kenz and had a wonderful time. The weather was fantastic and perfect for relaxing at the private beach, which was only a two-minute walk from the security gates at the hotel. The room was modern and kept clean. I had a great view of the colourful trees/plants and pool from the balcony. One thing I will say is that I did notice that the shower had a tendency to build up a fair puddle outside on the bathroom floor, even with the floor towels they provided. I think the shower in my room must have been on a slight downhill angle, causing the water to flow along the bottom of the shower screen and spill out onto the floor. Not a major issue but it did leave the floor mat completely sodden until it was changed daily by the cleaning staff! The food at the buffet restaurant caters to all with clear allergy labelling; as a vegan, I had no issues finding plenty to eat, including local Tunisian (and North African) cuisine. Having said that, if you are plant-based and have a sweet tooth, you may be limited to the (healthier!) fruit, as almost all the desserts were dairy-based. The highlight of my stay was the friendliness of the staff. Everyone was helpful and warm; the welcome staff at the reception; the ladies who cleaned the rooms; the buffet restaurant chefs and waiters; the animation team; and even those on the security gate! English, French, and Arabic are covered well by the staff. As a lover of languages and cultures, I really enjoyed getting to know the hotel staff better by speaking Arabic with them. You get so much more out of exploring the world when you can speak with people in their first/native language. They were more relaxed and open and we built a friendly connection, despite the shortness of my stay. I would like to give a special mention to the following for their service and conversation: - Yassin ياسين (especially as he found my earphones, which I had not even noticed I had dropped, mere moments before I boarded the coach to leave the hotel!) - Jasir جاسر - Shasy/Shahed شهد - Chehin شاهين - Ahmad أحمد - and Makrem (restaurant) مكرم There are many others whose names I have unfortunately forgotten, but my gratitude goes to them too!

I want say big thank you for all staff Royal Kenz hotel, and as well Tui Suneo animation team, and separate big thank you for Rimeh for good organisations for animation .I wish you all good luck in future in your buseness. Thanks a lot from Tatjana and Eddie.

Thank you to the entire entertainment team for you hard work, smiles , and dedication . You are the heart of hotel , and you made our vacation truly special . I would happily return again !