Barut Goia

We have stayed at this hotel three times now, and we also visited Barut Hemera and Barut Kemer, so we know the brand well. This year, the standards dropped significantly, and we left feeling disappointed and sad about what this hotel has become. Check-in & Reception We arrived as returning guests with two small children, one of whom is autistic. I sent a note through the agency a month in advance requesting a quiet room on the quiet side. At check-in, the receptionist (the red-haired girl with the curly hair) did not acknowledge us as returning guests and seemed cold and indifferent. I had to remind her about our request, and she told us to come back after 14:00 because no rooms were ready. No welcome drink, no gesture for the kids, nothing. The only friendly person during check-in was a new bellboy who was kind to our children. The receptionist, however, was grumpy and unhelpful. We weren't redirected anywhere, or welcomed in any way. Room & Housekeeping The room itself was comfortable and the beds were fine, but the air conditioning is extremely noisy and makes strange water-gurgling sounds. It works, but not peacefully. The cleanliness, however, was a disaster. When we arrived, the room still had crumbs and dirt from the previous guests. I thought maybe the cleaning lady was rushed, but it never got better. The terrace was never cleaned — it was full of dust and hair, and when I specifically asked for it to be wiped, she only did half of it and said she "didn't have time." The countertops, sink, and shower were never properly cleaned. Vacuuming never happened — only a quick mop, towel changes twice, and sheet changes twice. Shampoos were half-empty when we arrived and were never refilled. I took pictures of the dust and hair on the terrace. When I raised the issue, the cleaning lady told me she was alone on the floor and couldn't manage deep cleaning. That may be true, but as a guest paying for a 5-star hotel, it is not my problem. Last years, our room was always deep cleaned, smelled of Domestos, was vacuumed, everything was detailed. This year it was just wiping with a mop and a towel... which is seriously unnacceptable. *THE PHOTOS THAT I ATTACHED ARE THE SITUATION OF THE ROOM AFTER CLEANING HAPPENED. Food & Beverage The food quality itself was good — similar to previous years. However, the selection is small and repetitive. The kids' section is just fried foods and boiled vegetables, with only the type of fries changing. Service in the main restaurant was inconsistent. If you sat outside, the male waiters were great. Inside, however, we were often ignored. On busy days, we were served 2–3 times maximum and then forgotten. The restaurant was always overcrowded and uncomfortable. The worst part was being rushed. Breakfast is served until 11:00, but the staff seemed irritated when we arrived at 10:45 with our autistic son, who needs time to settle and eat. At 11:10, we were asked to leave because they needed to clean. That felt deeply disrespectful, especially for a family with a child who needs extra time. We ate lunch daily at the Olea à la carte restaurant, and the food there was excellent. However, the service is consistently clueless — forgotten orders, long waits, and inattentive staff. The staff often didn't know if our table was served or not - multiple staff would come to take our orders and mix it up. This has been the same issue for three years now. Pools & Grounds Sunbeds and umbrellas were never a problem, which was a positive. However, the pool area was never cleaned during the day — no staff visible, no sweeping, no tidying. The kids' pool in the quiet area has chipped tiles and always had sand and dirt in it. I never once saw anyone measure water temperature or check chlorine levels. The beach itself is nice, but we only visited twice. The hotel grounds were also neglected. No one cleaned around the pools during the day — only a quick spray with a hose at 19:00. For a 5-star resort, this is unacceptable. I spilled a drink for example, and no one came to wipe the tiles. It dried and the cleaning staff with the hose eventually got to clean it, hours later. Kids' Activities & Entertainment We didn't use the kids' club, but I noticed that some of the animation staff (women) were dressed in extremely short skirts, which felt inappropriate for a family hotel. The playground has been removed entirely, which is a shame for families with small children. Shuttle Service The hotel shuttle runs every 30 minutes, and for a hotel of this size and category, that is simply not good enough. Other lower-budget hotels nearby have golf carts running constantly throughout the day. This has been a problem for years, and the hotel refuses to address it. With small children, planning your day around a 30-minute shuttle is frustrating and not a 5-star experience. Staff Not everything was bad. Some staff genuinely made an effort and deserve recognition: Okan and Nisa at the bars were excellent. They have always been high professionals, always positive, always attentive. I think they deserve a high praise for doing their jobs extremely professionally. The male waitstaff working the outdoor section of the main restaurant worked very hard. The kitchen staff and chefs remembered us from previous years and greeted us warmly, which was lovely. Unfortunately, they cannot compensate for the overall decline in service and maintenance. Returning Guests Despite being returning guests for three years, there was no recognition — no welcome gift, no upgrade, no special gesture. Only some of the staff remembered us, and they genuinely were happy to see us again (I mentioned them above). Special thanks to Okan for even remembering my exact favorite drinks for all the years. The reception did not acknowledge us at all. Final Verdict We have loved this hotel in the past, but this year was a massive disappointment. The building itself is beautiful, but understaffing is clearly a serious issue. Cleanliness is poor, service in some areas is inconsistent, and the overall standard has dropped significantly. I think that we will not be returning next year. It is sad to say goodbye to a place we once loved, but the value is no longer there.

I have just returned back from a 10 night stay at the Barut Goia, Side Antalya, and this hotel did not disappoint. Food - the food was excellent, there was something different every meal every day, with fresh fruit and salad available all the time. For me there was defiantly enough choice. The attention to detail on the presentation of the food was outstanding and there was a constant replenishment of food if something was running low. Service - the service at this hotel again was top notch, nothing was ever too much trouble. the waiting staff work tirelessly, cleaning tables, refilling drinks, I want to give a special mention to restaurant worker Mehmet he made every evening meal delightful, remembering our drink orders - amazing. Also the housekeeping staff, again fantastic, rooms changed and cleaned everyday, fresh bedding, towels, minibar restocked so polite and a pleasure to chat to. Pool / beach - the pool areas were kept clean and tidy all the time, staff walking around clearing glasses and plates from sunbed areas, with floors and pool areas immediately cleaned. We had a couple of days by the beach which was beautiful. The food and staff at the beach bar were excellent. Obviously the food choice was not as extensive as the main hotel restaurant but still plenty to choose from. We spent most of our time around the main "activities pool" side with the water slides, music and activities etc. we did have a walk a couple of times on the "other side" of the hotel where the tennis courts and other a la carte restaurant is, and it was quite. There were always plenty of sunbeds available throughout the day across both pools and the beach. Entertainment - this blew my mind... the evening entertaining shows this hotel put on was one of the best I have ever seen. Every evening something different and just as amazing, then live music outside on the terrace - dance the night away and make amazing memories. I just want to say a special mention to entertainment team Anel, you are amazing, such good laughs and what memories we have created together... your exercise classes are fun, engaging and I loved them all. The rest of the entertainment team were also amazing, polite, and helpful. We didn't use the kids club, but there were plenty of kids and appeared to like the staff that ran that. There are plenty of activities to get involved with and the team are always welcoming. Overall - this hotel and holiday for me was fantastic, the staff were amazing and a simple polite "hello or good morning / evening" or a smile , a wave, acknowledgement and a simple thank you / please, do go a long way. I never normally return back to the same area or a hotel, but this one for me is a total exception... I will defiantly be returning later this year and in the future. Do not take any notice of any of the negative comments about this hotel, this hotel will not disappoint you. Enjoy the "showtime" it was "suppper" and feel the "magic in the air"!!! Get up and Dance

Two fantastic weeks at this hotel. Great food and a lot of activities for the kids and the adults. My favorite were yogaclass in the morning. Very talented instructor that made yoga something I wanted to attend every morning. Truly a good way to start the day. The pool was the perfect place to spend time during the day, and foam party was amazing☺️ The staff was helpful and kind, so this vacation was really good.

A genuine family hotel that truly lives up to its name and the ratings it has received. The staff are hard-working and respectful, but special thanks go to chef Sahin, who made us feel right at home in the restaurant. The only noticeable issue is that some areas are understaffed; the management might want to reassess the areas where queues occasionally form to address this. Finally, the food was absolutely delicious.

My recent stay at Barut Goia was nothing short of exceptional, and I can honestly say it exceeded every expectation I had. From the moment we arrived until the day we left, every member of the staff made us feel genuinely welcome, valued, and at home. It was truly one of the best holiday experiences we've ever had. The hotel itself is absolutely stunning. Everything is beautifully maintained, modern, stylish, and spotlessly clean. The attention to detail throughout the entire property is remarkable. Our room was simply perfect—spacious, comfortable, tastefully decorated, and equipped with everything we needed for a relaxing stay. The housekeeping team deserves enormous praise because the room was cleaned to perfection every single day. Fresh towels, spotless floors, perfectly made beds, and everything arranged with such care made coming back to the room a pleasure every evening. The cleanliness of the entire hotel deserves special recognition. Whether it was the restaurants, swimming pools, gardens, bars, corridors, or public areas, everything was immaculate at all times. It is obvious that the hotel takes great pride in maintaining exceptionally high standards. The food was another highlight of our stay. Every meal offered an incredible variety of fresh, delicious, and beautifully presented dishes. There was something for everyone, and the quality of the ingredients was outstanding. The kitchen team deserves huge congratulations for consistently delivering such amazing food throughout our holiday. The entertainment at the hotel was absolutely fantastic. There was always something enjoyable happening during the day and in the evening, creating a fun and lively atmosphere without ever feeling overwhelming. A very special thank you goes to Anel from the entertainment team. Anel was absolutely amazing—friendly, energetic, professional, and always smiling. Her enthusiasm was contagious, and she made every activity enjoyable while making every guest feel included. She truly has a gift for making people smile and ensuring everyone has a wonderful time. I would also like to express my deepest appreciation to the incredible bartender, Utku Deniz. He is, without question, one of the best bartenders I have ever met. His professionalism, kindness, politeness, and positive attitude were exceptional. Every drink he prepared was perfect, but what truly made him stand out was the atmosphere he created around the bar. He always greeted guests with a genuine smile, remembered people's preferences, and made everyone feel welcome. He consistently went above and beyond to ensure every guest had a fantastic experience. Employees like Utku Deniz are incredibly rare, and he is truly a credit to Barut Goia. Every company dreams of having dedicated, hardworking, and genuinely caring people like him on their team. He played a huge part in making our holiday unforgettable. Another outstanding member of staff was Latif Helvaci. His friendliness, professionalism, and willingness to help were equally impressive. Just like Utku Deniz, he always treated guests with warmth, respect, and genuine care. His excellent service and positive personality never went unnoticed, and he made every interaction enjoyable. Staff members like Latif are one of the reasons guests return to this hotel again and again. A special thank you also goes to Ferhat, the DJ. He was incredibly kind, friendly, and approachable, always creating the perfect atmosphere with excellent music. His playlists perfectly matched the mood throughout the day and evening, making every event even more enjoyable. His positive energy added another special touch to our holiday. What impressed us most about Barut Goia wasn't just the beautiful facilities—it was the people. Every single member of staff worked incredibly hard with genuine smiles and outstanding professionalism. Their dedication to making every guest feel welcome is something truly special and sets this hotel apart from many others. Finally, I would like to thank the entire Barut Goia family—from the entertainment team, the bartenders, the restaurant staff, the kitchen team, the housekeeping team, the reception staff, the maintenance team, the gardeners, and everyone working behind the scenes. Your hard work, kindness, professionalism, and attention to detail made our holiday absolutely unforgettable. We arrived as guests, but we left feeling like family. It is clear that everyone at Barut Goia works together to create an unforgettable experience for every visitor. Thank you all for making our holiday so special. We are already looking forward to returning, and I can wholeheartedly recommend Barut Goia to anyone looking for a luxurious, relaxing, and truly memorable holiday. It is a hotel that deserves every one of its five stars, and the wonderful people working there are what make it truly exceptional.