Botanik Platinum

As a loyal guest who has stayed at Delphin Hotels many of times, our recent interaction with the Guest Relations Manager, Derya, at Delphin Botanik Hotel was a massive disappointment. She displayed an attitude that completely lacked the professionalism and vision expected of her position. Instead of listening to concerns and offering solutions, she was dismissive, rude, and crossed the line with her disrespectful tone, clearly just trying to brush us off. It is truly disheartening for a brand like Delphin Hotels when a manager—whose primary responsibility is to ensure guest satisfaction and resolve issues—becomes the root cause of the problem herself. As a long-time supporter of this brand, I hope the hotel management addresses this unacceptable behavior, which severely tarnishes their reputation, and strictly re-evaluates their guest relations standards.

Everything was perfect especially animation team was realny good we had so much fun food was so delicious i loved the kebap drinka was really tastefull we liked the beach weather was so good once again thank you animation team Berkay and bugra

What a super hotel, everything was perfect. I had the best holiday. Special thanks to the lovely guys of the animation team: Abdullah, Brace and Arda. The super friendly guy of the gym and the best masseuse ever Iluh. Definitely will come back.

I am writing this to warn all families, especially those with children. Our son had a minor foot injury on the beach. We went to the hotel doctor just for disinfection and band aide. The physician exaggerated the situation, said the boy needs to be seen by a hospital physician to make a shot of tetanus vaccine and possibly apply some stitches. He convinced that everything is organized, no worries, they will take care of everything including transportation. It turned out to be an ambulance car. At the hospital, I learned that the clinic was private (the doc at the resort didn't tell us it was a private one... where state health insurances are useless). They charged us 600 Euros for a single tetanus vaccine and a poorly applied band aide (no stitches were needed). They wouldn't even give me information about the vaccine, let alone a label on a paper, until I specifically asked and insisted to get a packaging from it. I discovered it was a simple tetanus booster that would have cost us in our country 45 Euro including the nurse injection work. The doctor administered it without the Tetanus-Immunoglobulin serum, which is medically required for a new vaccination. This means the 600 Euro 'treatment' was medically inappropriate and left our son unprotected, endangering his health. Transportation back was in a regular minivan and we waited for 40 min to collect about 8 other patients - they were dropped at 4 different resorts. This is not an isolated incident; it is an organized operation. They can rest assured authoritative bodies will be notified of our case. I just hope this won't happen to other guests who still decides to go to Delphin Botanic Platinum hotels/resorts.

Labai geras viezbutis, aptarnavimas super geriausia ka galejom patirti. Mūsų šeimai labai patiko! Our stay at Botanic Platinum Hotel was amazing! The food was delicious with a great variety every day. The hotel has a beautiful, well-kept territory and relaxing atmosphere. Everything was clean, comfortable, and perfectly organized. Highly recommend for a peaceful and enjoyable vacation!