Club Big Blue Suite Hotel

⭐⭐⭐⭐⭐ We had a wonderful experience at Club Big Blue Suite Hotel and would absolutely recommend this hotel! The staff were always very friendly, welcoming and helpful during our stay, but what impressed us the most was the incredible service we received after we had already returned home to Norway. Unfortunately, we accidentally left one of our suitcases behind at the hotel. From the moment we contacted them, the staff were incredibly kind, patient and helpful. They kept our suitcase safe for us, stayed in contact with us throughout the whole process, and helped us find a solution to get it back. When a friend of ours travelled to Turkey and stayed at another hotel, the staff at Club Big Blue went above and beyond and arranged for our suitcase to be delivered safely to his hotel. They even contacted him directly and made sure the suitcase was handed over safely to the reception. This was far more than we expected, and we are so incredibly grateful for the time and effort they put into helping us. It is easy to provide good service while guests are staying at a hotel, but the way they continued to help us even after our holiday was over really shows how much they care about their guests. Thank you so much to everyone at Club Big Blue Suite Hotel for your kindness, honesty and outstanding service. You turned a stressful situation into such a positive experience for us. We will definitely remember this, and if we return to Alanya, we would be very happy to stay with you again! Highly recommended! ⭐⭐⭐⭐⭐ Warm greetings from Norway

Big Blue hotel was amazing the staff were unbelievable Hasan the bell boy was very helpful my only downfall is when the restaurant is full and u need to eat at the tables by the pools that people are smoking while u are eating which me and the family found quite disgusting

One of the best hotel that we’ve ever stayed at. The staff were amazing, very attentive and welcoming. Shout out to Ismail who selflessly allowed our room to be decorated in honour of my husband’s 50th birthday. They made it so special for him. In general, he was great at coordinating everything during our stay. Huge shout out to Sehabattin for being ever so lovely throughout our stay and a shout out to Osman who kept us entertained and is very friendly and funny, also to Yunus who was very helpful with all our needs. The hotel is very clean and perfect for a family getaway. The location is accessible to malls and close to the beach. Thank you club big blue for making our stay a memorable one. Would 100 % recommend!

If you dream of a stress-free holiday, find another hotel -and perhaps another city. This is going to be a long review, but bear with me. We were welcomed by a polite receptionist who informed us that the two rooms we had booked were experiencing “technical issues.” We were asked to come back to reception the following day, when we were supposedly going to receive our rooms. That didn’t happen. Instead, we were given an explanation that turned out not to be true. We were told that the “technical issue” in both rooms was broken shower glass, and that the hotel was waiting for new glass to arrive and be installed that same day. That didn’t happen either. Eventually, it became clear that the actual problem was simply that the hotel had overbooked the rooms. As a result, the first two nights of our stay were extremely unpleasant and we were barely able to sleep. The temporary rooms we were given were right next to a corridor. The window above the bed was directly next to a light that switched on every 3-5 seconds. Every time someone walked past the room or used the elevator, we could hear it as if they were standing right next to us. The compensation offered for those two nights was honestly laughable. We were given the choice between three days of free Wi-Fi in our rooms or sunbeds by the beach for the remainder of our stay. Neither option came close to making up for the inconvenience and stress caused by the hotel’s mistake. Bar: At the bar, the choice of alcoholic drinks is extremely limited. You get around three alcoholic drinks, one type of beer, three types of spirits, and soft drinks. Other drinks and beer cost around €10. This is honestly the first time I’ve experienced an “all-inclusive” hotel with such a limited selection of drinks. Food: The food was okay, but you get tired of it pretty quickly. After around three days, it felt like the leftovers from the previous day were simply being served in a different “version.” For example, the potato purée had a normal texture the first time. The following day, it looked more like potato cream soup. The desserts were also basically the same throughout our entire stay. There was a decent variety to choose from, which is true, but unfortunately, only a few of them actually tasted of much. Entertainment: The animators seem to focus mostly on children and people who are looking to party. This is definitely not a place where you can simply relax. Every morning at 10 a.m., you could hear “Guten Morgen, Sonnenschein” blasting through the speakers, followed by the same three or four songs being reused throughout the day. After hearing them often enough, you could practically memorize the lyrics. The evening show was fine on the first night, but after that there wasn't much to look forward to. There was also a mini disco for children at 9 p.m. On the last day, there was a ladies’ competition called “Miss Big Blue.” At one point, the contestants were asked to dance “in a sexy way” around a chair. This was after the children’s mini disco, meaning there were still plenty of children around. That felt particularly inappropriate and uncomfortable. Pool: There is information displayed around the outdoor area stating that if sunbeds are reserved with towels but remain unused for two hours, the towels will be removed so that other guests can use the sunbeds. In principle, this is a good rule. The problem is that there simply aren’t enough sunbeds for the number of hotel guests, so even with this rule in place, finding an available one can be difficult. Overall: The biggest issue for us wasn't that everything had to be perfect, it was the fact that the hotel wasn't honest with us about the room situation. Being told there were “technical issues” when the rooms had actually been overbooked made the whole experience even more frustrating. For us, this is definitely not a hotel we would return to or recommend.

We spent a week at the hotel, staying in a family room on the all-inclusive package. Despite booking the all-inclusive package, we were disappointed that there was an extra charge to use the safe in the room. We were also surprised that WiFi in the room came at an additional cost, which is something we would expect to be included in an all-inclusive stay. The family room itself was quite small, with very little space to open and store our luggage comfortably. Unfortunately, our room had a strong sewage smell coming from the toilets. I reported this to reception on two separate occasions, but the issue was never resolved, and we were not offered an alternative room. The food was very repetitive, with meat stews being served almost every day, and overall it lacked flavour. The highlight was the outdoor BBQ, where the chicken wings and turkey steak were delicious. As someone who doesn't drink alcohol, I found the drink selection very limited, with few non-alcoholic options available. The coffee was also very poor and came from a self-service coffee machine. I was surprised that Turkish coffee and fruit juices were only available for an additional charge, despite being on the all-inclusive package. Ice cream was only served between 4:00 pm and 5:00 pm, which resulted in long queues every day. The evening entertainment was also disappointing. It was so poor that even our 5yr old became bored and preferred to go to bed rather than watch the shows. On a positive note, all of the staff were very friendly and welcoming, and the hotel was exceptionally clean. The restaurant staff worked incredibly hard to keep the dining area spotless at all times. The hotel is also in a good location, just a short walk from the beach. Overall, while the staff and cleanliness were excellent, the additional charges for basic amenities and drinks, the unresolved room issue, repetitive food, limited drink options, poor coffee, and disappointing entertainment meant our stay did not meet our expectations. I wouldn't return based on this experience.