Crystal Admiral Resort Suites & Spa

Our money was stolen from the locked safe in the room.

The Hotel is cool for family vacation! Many entertainments, that kids like most!

Unfortunately, I can't say many good things about this hotel. On the positive side, the food at the beach à la carte restaurant was very good, and the evening entertainment shows on the main stage were genuinely enjoyable. However, there were many downsides. The hotel is old and unfortunately has an unpleasant smell in many areas. Our room was average at best: the mattress and pillows were very hard, the air conditioning barely cooled the small room even when set to the lowest temperature, there was mold in the shower, and the toilet was leaking. The hotel seems to cater almost exclusively to Turkish and Russian guests. Very few staff members could communicate in English. At one point, a waiter in the beach restaurant had to ask someone else what the word "starter" meant. The swimming pools are also not suitable for younger children. All of the main pools are 140 cm deep, and there are no shallower pools (120 cm or less) for small kids. The only alternative is the splash pool by the water slides, which is clearly not designed as a regular children's pool. Another disappointment was the location. There is literally nothing around the hotel, so I honestly don't understand how some reviews describe the surroundings as beautiful. Outside the resort, there is nowhere to walk, explore, or spend time. I honestly don't know how this hotel has earned a 5-star rating. I've stayed at other 5-star resorts in Turkey, and they were significantly better in every respect. To top it all off, after my stay I received a thank-you email written entirely in German. Honestly, it would have made just as much sense if they had sent it in Turkish - I would have needed translate either way.

Overall, the hotel is beautiful and we had a pleasant stay. The rooms could use some minor renovations and updates, but they were comfortable. The food was excellent, with a good variety and great quality. The staff were exceptionally friendly and professional. I would especially like to thank Salih, a waiter who worked in the restaurant during the evenings. He was highly experienced, attentive, and provided old-school hospitality that is becoming rare these days. His excellent service made a very positive impression, and he deserves special recognition. I would also like to mention Fitore, who worked at the kids' play area. She was always kind, friendly, and welcoming, and her positive attitude was greatly appreciated. The biggest downside of our stay was that one of the elevators near the spa entrance was out of service for four days, which resulted in long waiting times and was quite inconvenient. Another negative experience was with the staff promoting spa services. They were overly persistent in trying to attract guests, which became annoying after a while. That said, I want to emphasize once again how outstanding the hotel staff were overall. I witnessed several situations where guests behaved rudely or made unnecessary messes, yet the staff remained calm, polite, and professional without showing any signs of frustration. Their patience and professionalism were truly commendable. P.S. Cleanliness: 4/5 | Noise level: 3.5/5

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