Crystal Sunset Pearl Collection

I am truly shocked reading all the good reviews especially hygiene. As a guest even a hotel is old you wouldnt expect them not to clean the toilet thoroughly. I mentioned to my husband and he said maybe its old, no its not old! Im so disgusted to the point i could not bear and sit there. They literally welcomed us with a poo residue in the toilet, how is that? The next day they didnt not clean us, i had to call for the toilet to be cleaned, someone came around dinner time, guess what? The toilet remained the same! Super dirty. I couldn’t take it anymore and i had to clean it myself!!!!! Pooff gone! It wasn’t old they just really didn’t care cleaning it at all omg! What a horrible experience. Food were always the same. Wasnt so friendly for babies under 1.

Definitely not a 5 star hotel that's for sure, food very repetitive & always cold!! Beds were so uncomfortable lucky to see 3 hours sleep a night Pool and slides are decent though, wouldn't say it's the best area to stay in

Rating: ⭐⭐⭐⭐⭐ (5/5) Headline: Mr. Onur Topcuoglu—A true professional who saved our holiday! While we encountered some challenges during our stay, I must write this special thank you to the Guest Relations Manager, Mr. Onur Topcuoglu. He is an incredibly professional person who knows exactly how to resolve problems quickly and effectively. Our large group received kind and personal help from him that we will always remember. He organized a hotel exchange for us, including all transport, in a very professional and seamless way. Mr. Onur is clearly willing to help with any guest concern and goes above and beyond to make sure you are happy. In our case, he even personally ensured the staff prepared our rooms to the highest quality, including thoughtful gifts and presents. He has an amazing personality and his kindness truly stands out. If you have any issues, seek out Mr. Onur—he is the gold standard for hospitality and a huge asset to this hotel!

my family and i stayed for 10 days at this hotel and were very disappointed. The food was at the best passable and the service appalling. The waiting staff were disinterested at the best and one in particular wore his coat during service. Plates were left on tables from soup to desert or breakfast. We needed to request butter on 3 occasions and by the time you collected your food it was cold by the time you returned to your table. The pool bar served the 'adult only bathing area and being disabled i could not access it as it had steps. I felt very much segregated. fact the best service we had was the gentleman on the beach. On one occasion there were children running riot outside our room and we needed to ask them to stop. Another two occasions the room next to my son and family were disturbed to all the hours at night/morning due to partying on their balcony and my son needed to complain as they kept my 3 year old granddaughter awake all night. Needless to say this hotel was supposed to be a 5* but at best in my opinion a 3-4*

I came here with a family of 17 people age from 9 months to age 75 .we arrived late at night and was greeted with friendly staff helping us with our suitcases off the bus in to reception were we were met by more friendly staff checking us all in and upgraded all our rooms for free we all had family rooms.they told us to go to our rooms and they brought our suitcases to our room. All the staff at this hotel was very friendly throughout our stay . The pool area had snack bars and the food was great hot dags burgers pizza and other snacks, waffles ice-cream, drinks. The pool and slides was great for the kids and adults they had so much fun .the entertainment at night was amazing.The food was great in the main restaurant so much choice.the late night snack bar was open till 3 am in the morning the burgers was Great.there is a on site doctor we had to use for my grandson he was amazing.whil we was here it was my mother's birthday we went out for the day and when we returned to our room there was a cake and a bottle of wine and a lovely card for her .I had problems checking in on my flights yet again the staff help me and printed by paper work I need. This hotel is in a great location you just step out your hotel and everything is across the road shops .bars and restaurants.pharmacy .the beach as it's own snack bar,drinks and ice cream there all inclusive.there is water sports on there you do have to pay for these.also there is a bus that takes you there and back from the hotel it is just minutes.