Delphin Imperial

We paid around £7,200 for a 10-night All Inclusive Plus family holiday through Jet2 Holidays at the Delphin Imperial- Antalya, arriving in August 2026. Having stayed here previously 8 years ago and absolutely loved the hotel, we were genuinely looking forward to returning. Unfortunately, this experience has been completely different. We booked a Superior Double or Twin Room with Land View for our family of four. When we arrived, we were given a room with one double bed, one single bed and a sofa bed. For a family of four, this was far from the comfortable 5-star experience we expected. One of our children had to sleep on the sofa bed. When we raised the issue with the hotel, we were simply told that the matter had to be taken up with our package organiser, Jet2 Holidays. We had already explained our booking details, but the hotel showed very little willingness to resolve the problem. We subsequently complained to the Assistant Manager. After several discussions and looking at alternative rooms, on the third night we were eventually moved. However, the replacement room had an extremely disappointing view, which was certainly not what we expected after paying £7,200 for a 10-night 5-star holiday. We effectively felt that we had to choose between an unsuitable sleeping arrangement or an awful view. There were also other things that really surprised us about a hotel marketed as 5-star. For example, you cannot simply use an iron in your room and have to use the hotel’s ironing service. For us, that is not what we expect when paying for a luxury 5-star all-inclusive holiday. Also no 3 pin British plug socket, you have to pay £20 deposit to use theirs, which I appreciate you get back at the end of the holiday. The hotel itself is beautiful. The grounds, pools, architecture and facilities look fantastic. Unfortunately, in our experience, the service is nowhere near the standard we remember from 2017. The biggest disappointment has been the attitude and lack of willingness to properly resolve problems. We had originally been considering Dubai or Abu Dhabi for this holiday, but because of the situation in Iran we decided to return to somewhere we had previously enjoyed. Sadly, we now regret that decision. A 5-star hotel should provide not only beautiful surroundings, but also 5-star service, attention to detail and customer care. Spending £7,200 on a family holiday and then having to argue about the room, sleeping arrangements and subsequent room move has significantly affected what was supposed to be a special 10-night break. My advice: do not book this hotel without carefully checking exactly what room you are being allocated and what you can realistically expect. The hotel looks amazing, but looks alone do not make a 5-star holiday. For us, this has been a very disappointing return to a hotel we once loved. The Delphin Imperial looks 5-star, but our experience of the service has been anything but.

A truly wonderful experience at a 5-star hotel in Antalya, where elegance, attention to detail, and exceptional hospitality made our stay unforgettable. A special mention goes to Mrs. Violeta from Guest Relations, whose warmth, professionalism, and genuine care for the guests truly made a difference and made our stay even more special.

Good hotel, good facilities, helpful staff Kezia, Violet, Aubrey, Gorkem

⭐️⭐️⭐️⭐️⭐️ An A++ Family Vacation at Delphin Imperial Resort, Antalya My family and I visited Delphin Imperial Resort in Lara, Antalya, Türkiye for the first time. To be honest, I knew it was going to be a good holiday, but I did not expect it to be this good! From beginning to end, we had an incredible experience. 🏨 Facilities & Rooms Everything from A to Z was clean, well-maintained, and updated. Our room was spacious and comfortable, with a beautiful balcony and a very comfortable bed. The housekeeping ladies were absolutely wonderful and always so friendly. At one point, I even had to tell them, “Please stop making the geese and peacocks!” 😂 They were taking such good care of everything. The minibar was also replenished every day, which was a nice touch. 🏖️ Pool & Beach The pool and beach areas were always clean and tidy. Throughout the day, team members would come around with complimentary treats and check on us to make sure we were having a great time. That level of attention really made us feel taken care of. The Mediterranean Sea was beautiful — a little salty, of course! 😄 — but the water was clean and full of cute little fish. The pool temperature was perfect, and the pool itself was always clean. 🍽️ Food We made reservations at a couple of the à la carte restaurants, but honestly, don’t overlook the main dining restaurant! There were so many choices every day that it was almost impossible not to find something you loved. The variety was incredible. 💆‍♂️ Spa & Hair Salon We tried the massage service and the Turkish kese, and both were amazing. We truly enjoyed the experience. My daughter also got her hair cut at the resort, and compliments to the hairdresser — he was fantastic and did an awesome job! ❤️ The Staff One of the things that impressed me the most was the staff. Almost everyone we spoke with had been working at the resort for more than five years, while only a few had been there for less than a year. To me, that says a lot about how well the employees are treated and how much they enjoy what they do. Everyone we encountered was friendly, welcoming, and genuinely cared about making sure guests had a great experience. ⭐️ One Important Tip! Book the dock cabanas for at least one or two days! This was honestly one of the best parts of our entire vacation. Spending time in the cabana by the water was an incredible experience and something I would definitely recommend. 🌴 Overall This was an A++ vacation for our family. Delphin Imperial exceeded our expectations in so many ways — beautiful facilities, great food, amazing service, and most importantly, wonderful people. We truly enjoyed every part of our stay and would highly recommend Delphin Imperial Resort to families and anyone looking for a relaxing, fun, and memorable holiday in Antalya. Thank you to the entire Delphin Imperial team for making our vacation so special. We will definitely be back! ❤️🇹🇷

Nice room terrible service got kicked out for causing a scene after being called a monkey with the racist receiving NO punishment whatsoever terrible menus in the à la cartes very empty and it had been assumed that I was but a resident of the hotel.