Ela Excellence Resort Belek

We have had an amazing stay and can’t praise the hotel enough. The food has been absolutely fantastic throughout our holiday, with every meal being fresh, delicious and beautifully presented. The à la carte restaurant was a real highlight and provided a wonderful dining experience. A special thank you to Ferhat for the excellent service and for always being so welcoming and attentive. We would also like to give particular recognition to Mehtap, who has been absolutely brilliant. She truly went above and beyond to make our stay even more special, always taking the extra time to ensure we were happy and had everything we needed. Special thanks to the reception team and especially Nemide for sorting out a late check out due to our late flight. Amazing. The exceptional food, fantastic à la carte experience, and outstanding service from Mehtap and Ferhat have made this a holiday to remember. We would highly recommend this hotel and look forward to returning in the future.

I’ve had the pleasure of staying here three times, and every visit has been exceptional. This time I came with my kids, and we had an amazing holiday. The food is outstanding with a great variety every day. The pools are perfect for children, and the Kids Club and Teen Club offer fantastic activities that keep them entertained. There are also plenty of daily activities for the whole family. The service is excellent—staff are everywhere, always smiling, and incredibly fast to help with anything. Communication is easy, as there are no language barriers, which makes the whole experience smooth and relaxing. The rooms are cleaned to a very high standard, and the summer concept, together with the beautiful views, makes this resort even more special. I also loved how easy the hotel app is to use for following the daily schedule and activities. A special thank you to Mehtap, my assistant for all three of my stays. She is truly the best! She has become more than just a guest relations assistant—she feels like a friend, always kind, caring, and ready to help with anything. Thank you, Mehtap, and thank you to the entire team for making every stay unforgettable. I can’t wait to come back again!

The rooms were ok in terms of space, comfort and layout, you would have a maximum of about 3 in a room, if you have a rollaway bed. However we had two rooms, and we found ants in both of them which was a problem, and even worse, we were on the third floor! The bathroom was okay but a bit small, and the shower has glass rather than a curtain. The journey wasn’t too long from the airport, and there are some attractions nearby like Belek market and Land of Legends. The hotel was not very clean, because there was food on the floors and we had the ant problem. Nothing really stood out. The staff were generally good, but maybe could improve on being more upbeat and notice of people are waiting. It was general noise level was quiet but it was more loud at fun in the amphitheater and by the pool bar. The Anatolian restaurant was very good as it was open 24/7, and the staff there were happier than other places, like the buffet. The atmosphere was ok, but some parts of the hotel felt quite old fashioned. It is worth it, but maybe a little bit expensive. Our main problem was with the ants, because in one room we found over 20. There were also many flies on the food in the buffet which limited food options to a very small amount. There are very few sun beds available and when they are taken, they are taken for a whole day, even though most of them are never actually in use. The towels are very far away from the pools which is very inconvenient. The noise insulation is rubbish so you wake up at about 7-8am because of shouts from outside. There are also a lot of lizards and hedgehogs around, and we had the very unpleasant experience of seeing a lizard that was cut in half because of a rollerblader waiter who wasn’t looking. The do not disturb button by the door is very clever, but the problem is that it only works 60% of the time. The housekeeping isn’t great, because the bins were only cleaned out every 3 days. We also found blood on the bedsheets of a rollaway bed which delayed our sleep till 2am. We found the ants in our room at 8pm, and asked for 2 rollaway beds for our other room which had less ants, but we had to wait till 1am for the first one and past 2am and as of now we are not sure when our next one will come.

We had an excellent stay and a truly wonderful holiday. The cabana was amazing and made our experience even more special. There was a great variety of activities and things to do throughout the resort, so there was never a dull moment. The customer service was outstanding, especially from Aleyna at reception and Mehmet our assistance. They demonstrated excellent customer service, listened carefully to our concerns, and resolved any issues quickly and professionally, making us feel genuinely valued as guests. One thing that really stood out was the ratio of staff to guests. There were always plenty of staff available, and they regularly came to check if we needed more drinks or anything else. The service was attentive without ever feeling intrusive. Overall, everything exceeded our expectations, and we had a fantastic time. We would definitely return and highly recommend this resort to anyone looking for a relaxing and enjoyable holiday.

Ants and poor air con Currently here in room 4041 not the standard I expect for a lake house suite we have ants and poor Aircon and nobody seems to really be any rush to help you. I’ve even been to reception to try and swap to another room and pay extra for a swim up as struggling to get sun beds, especially in front of the area where I’m staying and no one seems interested. Let’s hope I get that room tomorrow because otherwise I have to consider leaving. It’s really not the standard. I Expect.