Ela Excellence Resort Belek

Amazing experience, We had an absolutely fantastic time at Ela Resort . The resort is stunning, but what really made the difference for us was the people and staff and everyday activities and shows! And Special thanks to Mehtap she was our assistance I had such a lovely stay at Ela Hotel. She made my experience even more enjoyable. She was incredibly kind, attentive, and always willing to help with anything I needed. Her professionalism and warm attitude truly stood out and made me feel well taken care of throughout my stay. The rest of the staff were also friendly and welcoming, and the location was great for exploring the area. Overall, I had a wonderful experience and would definitely recommend Ela Hotel to anyone looking for a comfortable and enjoyable stay. I would happily stay again!!

A good vacation overall. The place is decent, still, you can get a better experience for the same money (I.e.Rixox. ) Good service and many thanks to all Anatolian restaurant staff, especially to Yahya ! Good service and tanks to all staff from Mexican restaurant. Not so good service to Japanese restaurant, overthere a head or senior waiter a little bit to aggressive in his approach...

We stayed at Ela Excellence Belek with high expectations, and while there were some things we genuinely loved, there were also several disappointing aspects that made the overall experience fall short of what you would expect from a luxury hotel at this price point. The biggest highlight for us was the beautiful design of the hotel. The interior decoration is elegant and stylish, but what impressed us the most was the landscaping. The gardens are stunning, and the entire outdoor area is thoughtfully designed, making it a pleasure to walk around the resort. The location is another major advantage. We know Belek very well, and this particular area is one of the main reasons we keep coming back. It's peaceful, beautiful, and exactly where we like to spend our holidays. The waiter service throughout the resort was excellent. The staff in the restaurants and bars were friendly, attentive, and hardworking despite being very busy. We also really enjoyed the evening entertainment for adults, which was of a high standard and made the evenings enjoyable. Another standout was Galata Restaurant, where the food was delicious and noticeably better than in the main restaurant. Unfortunately, there were also several serious issues. The reception staff were the biggest disappointment. Instead of feeling welcomed, we often felt as if we were bothering them. Their attitude came across as almost arrogant, which is simply unacceptable in a hotel of this level. Cleanliness was another major problem. Our room was not cleaned to the standard expected from a five-star resort, and many of the public areas were also noticeably dirty. The adults-only (12+) section in the main restaurant was another frustrating experience. Although this area is clearly designated for guests over 12, many Russian-speaking families ignored the rules and entered with their young children, who were running around and screaming. Even more disappointing was that the staff never intervened or enforced the hotel's own policy, making the "adults-only" section meaningless. Service at some of the bars was also too slow because there simply weren't enough bartenders on duty. During busy hours, the waiting times became unnecessarily long. The wicker beach umbrellas were old, damaged, and impractical. They not only looked worn out but also provided poor shade, which is surprising for a premium beachfront resort. Finally, the biggest issue is the price. Ela Excellence is simply too expensive for the quality it currently offers. There are several other hotels in Belek that provide a much better value for money, with higher standards of cleanliness and service. Overall, although we appreciated the beautiful grounds, the excellent waiter service, the great location, and the food at Galata Restaurant, the poor reception service, lack of cleanliness, failure to enforce the adults-only rules, and the overall value for money mean that we will not be returning.

We have just returned from a 10-night stay as a family of four. This hotel is a tale of two halves. While it doesn't quite meet the standards of a five-star resort, we still had a good holiday overall. Positives We received a lovely welcome on arrival. The staff were friendly, and my daughter was delighted with the teddy bear she was given. The grounds are absolutely stunning. The gardening team does an incredible job maintaining them, especially in the extreme heat, and they deserve far more recognition. The water park is fantastic, and our children absolutely loved it. The gyms are excellent, and the range of classes and activities on offer is impressive. The outdoor gym, however, is unbearably hot and would benefit from much better air conditioning. Most of the staff were friendly and helpful, particularly those around the pool. Hassan, by the villa pool, was especially welcoming and always checked that we had everything we needed. Negatives The buffet restaurant is chaotic. There doesn't seem to be any organised system for seating, so finding a table can take a long time. Tables were often dirty, and it frequently took a while before anyone came to take a drinks order or even provide water. The food was disappointing overall. Several of the chefs came across as rude and seemed as though they didn't want to be there. Food labelling was poor, which made things particularly stressful as we were travelling with a child who has a food allergy. Clear allergen information is essential and was lacking. There was also significant cross-contamination at the buffet. Guests regularly used the same serving utensils for different dishes, including different meats. This could be a concern for those with allergies or for religious dietary requirements. The pizza chef was particularly unfriendly. On two separate evenings, I politely asked for a Margherita pizza and was met with a rude grunt before he simply turned his back. The fish contained an excessive number of bones and was very dry. There were also flies around the salad and fruit, which was unappetising. We stayed in one of the villas. On our first day, we found something unpleasant in the shower that required the housekeeping team to come and clean it. The sink leaked, there were ants in the room, and overall the interior felt tired and worn. It certainly wasn't what I would expect from a hotel marketed as five star!!

This was another stay at Ela Excellence Resort Belek, and once again the hotel exceeded all our expectations. It is truly a place you want to come back to. Everything is thoughtfully designed and maintained – the beautiful surroundings, spacious and comfortable rooms, outstanding food, wonderful atmosphere, and exceptional service all create an unforgettable holiday experience. We would especially like to thank Merve. She is incredibly kind, warm, professional, and always ready to help with a genuine smile. She made us feel welcome from the very first moment and was always there whenever we needed anything. People like Merve are the heart of this hotel and one of the main reasons guests want to return. Thank you, Merve – you are amazing! We would also highly recommend the Galata Restaurant. It was one of the absolute highlights of our stay. The Greek-themed evening was simply magical, with beautiful dancers, fantastic live entertainment, delicious food, and an incredible atmosphere. One of the best parts was that guests were invited to join the dancing and become part of the celebration, making the evening even more memorable, joyful, and full of positive energy. Ela Excellence perfectly combines luxury with genuine hospitality. Every day of our stay was filled with wonderful moments, and we are already looking forward to coming back. A huge thank you to the entire Ela Excellence team for making our holiday so special. See you again very soon!