Hotel Side Star Elegance

This was our second visit to this hotel. Last year, it was just my husband and me, but this year we came with our daughter. We originally booked a suite, but upon arrival we were offered an upgrade to a King Suite instead. The hotel manager was very informative and took the time to explain and show us both suites. The King Suite was much bigger than the standard suite, and we definitely have no regrets about accepting the upgrade. Housekeeping was lovely. They made cute towel art in our daughter’s room and even left a chocolate drink in the fridge for her. One of the housekeeping staff also knocked on our door one day to ask whether we needed housekeeping service. She was extremely polite and cheerful 😄. We stayed in Room 1802, and we noticed that the batteries in the weighing machine were leaking. The air-conditioning vents could not be adjusted, and the air was blowing directly onto our heads while we slept, which was uncomfortable. At the main restaurant, there were a couple of occasions where no one came to take our drinks order, and cutlery was not placed on the tables. We usually arrived around 6:30 for drinks before dinner and around 7:30 for breakfast. Two days before we left, we came down for breakfast at 7:45 and noticed some servers standing around or attending to guests a few tables away while our section was unattended. I had to make several trips myself to get breakfast, coffee, and cutlery. My guess is that the server responsible for our section had either not arrived yet or was busy inside the restaurant. I feel the hotel management should encourage employees to help one another more. For example, one employee who had already finished setting up tables in his own section could have helped his colleague instead of standing around chatting. I say this after observing one employee in particular. However, on another day, I saw a different employee (who was also working there last year) rushing to set up a section that was not even his responsibility. He truly deserves praise for that. We also noticed a positive change in the staff this year. They no longer indirectly asking or hinting for tips, which was something that frustrated us during our stay last year. Special praise goes to your employee, Fatma, who was present nearly every dinner service. She is very observant and attentive to guests’ needs — clearing plates promptly and quickly asking whether we wanted more drinks when ours were nearly finished. We were lucky to have her serving us both last year and this year. The fitness room is well-equipped, but it can be frustrating because the glass doors allow people outside to look in while others are working out. It feels like there is very little privacy and it can be quite distracting. Breakfast was good, although the selection stayed mostly the same throughout the week. Dinner, however, was really good, with different themes on certain nights. They still have the sushi theme, which is unfortunately a big no-no for me and my family (I mentioned this in my review last year as well). One hygiene issue that concerned me was at the chicken serving station. The server handling the chicken lifted a trash bin behind her and did not change her disposable gloves afterwards before continuing to serve food. I had to decline the chicken and walk away when she offered to cut some for me. That said, I have to admit that the briyani was really good. The WiFi was unfortunately very poor. We had to rely on our own 4G data roaming most of the time. Would we come back again and recommend this hotel to family and friends? Definitely yes. Despite a few minor incidents, this hotel is still one of the best.

If you are looking a hotel where life is easy, relaxing, clean, safe and delicious this is your spot. Great place for a family holiday as you can be sure that everybody will find something to do and eat. Animation team does a great job, making everybody feel wellcome and all staff is super friendly.

We spent a wonderful week at Side Star Elegance with my mother and sister, and all three of us were extremely happy with our experience. What stood out the most was the amazing and energetic animation team, who made our holiday even more enjoyable. A very special thank you goes especially to Ilhan, who truly left the biggest impression on us. He was always cheerful, kind, and welcoming throughout the whole week, and spending time with him was always fun. We also want to thank Merve and Ozan for their great company and positive energy. The entire animation team created such a warm and friendly atmosphere and made our holiday unforgettable. We would highly recommend this hotel to others!

Great location not far from old town. The atmosphere was great the entertainment on point. The rooms were clean and nothing to complain about. The bathroom was great and also clean. The animation staff was great and very friendly. Overall I would say we got great value for money. Good food options and few restaurants to choose from. 10/10

Just arrived back from a truly brilliant family holiday. The rooms were good, the food was good, but by far the best was the animation team! Friendly and amazing with the kids and the adults. Shoutout to every single one of them really made the holiday super enjoyable