Hotel Terrace Elite Resort

Good rooms, nice entertaiment team, big cool pool, phenomenal staff, good hotel conditions, location also- close to everywhere

Honest mixed review about this hotel which is based on my own findings and experiences. Please make sure you read it all. The hotel itself in reality is a 4*. It is located outside Manavgat, which is approx 20mins away via Dolmus. This is located a 2min walk from reception, & is easily accessible. The local shops (town) are a 10min walk away, and a supermarket opposite the hotel. Any currency is accepted, but everything in priced In Euro, so make sure you understand your exchange rates before you arrive. Transfers are 50mins and via motorway, so no back roads. Pool: it is 1 large pool with various entries/exits. There are 2 step access and a ramp access to the pool for this whom have mobility issues. Both steps have a hand rail. Sunbeds are normally all gone by 0730hrs, so everyday is an early start. Like all other all inclusive hotels, the food is a little repetitive with choices for children limited to Chips, Burger, rice & Onion Rings The hotel is modern, large enough. Staff are helpful and friendly. Lifts are lacking, and the further up you are, the longer you are waiting. So far, we are waiting on average 15mins for a lift to be available, as we are on the 5th floor, have a push chair and no other choice. (Your asking why we just don't ask to be moved, your about to find out) Despite all of the above, this review is from a personal experience, this holiday has been a let down. We are a family of 6, split into groups of 4 (including a baby) + 2, & the room sizes have been a let down. When we purchased the holiday, we did so having done our research, & based on the requirements, we settled on x2 superior rooms as this was too sleep 4+ people. This enabled our eldest to sleep with Nanny & Grandad overnight should he want. This was at a extra cost of £600 per room for 14 nights. Upon our arrival, we were told we had been 'upgraded' to a family suite which was for all of us. In reality what the hotel has done was put further beds in the sitting room, expecting all 6 of us to live in what was effectively an open plan bedroom. When we approached reception and explained this was not suitable, the hotel admitted that they had in fact over booked and had NO other rooms available. After further challenge, 2 rooms suddenly appeared. These turned out to be standard rooms. when asked about the availability of the superior rooms we had paid for, hotel staff responded stating rooms are the same, other than mini bar is stocked daily rather than every other day. The following day we spoke with our rep where it became apparent that since we booked our holiday, the hotel has changed its room types. Their own (hotel) website states both superior and standard are the same, with regards to commodities except their superior is 36m squared rather than 32m squared, has x2 sofa beds rather than 1, & has a garden or pool view balcony. It had become apparent that the hotel are overselling their standard rooms to Package Holiday companies as Superior rooms, & their standard rooms as economy rooms. Don't get caught out. The Rep has raised this with the hotel manager, however the response was they (meaning we) have what they paid for. The slides: these are fun and kids will live them. Be warned, they are set awith a fast water flow which causes issues when you hit the water at the end. I know this Personally as I had a little incident and ended up in a hospital. The impact into the water is so great. That I somersaulted, resulting in me banging my head on the pool floor. This meant I sustained a head injury and required. Staples. At hospital. Be warned, any such trips hospitals do not accept travel insurance. It is a matter of paying upfront and then claiming your money back at a later time. My visit cost me £1000. In summary, is it the worst hotel I've been to. No. Is it a hotel I would intentionally visit again, No.

A family holiday for 7 and our first time taking our daughter abroad and couldn’t have asked for a better experience. From the moment we arrived at the hotel we were greeted by staff who took our bags off us, helped us check in and showed us to our room. They then explained everything to us. Having the mini bar in the room included in cost (soft drinks) was a great touch and replenished every day. There was plenty of food to choose from each day (as a fussy eater, I always found something to eat!) My four year old loved the ice cream bar! Staff were always helpful and accommodating - especially with our 4 year old. HUGE shout out to Mike from the animation team he was AMAZING he always made such an effort to chat, get us involved and just showed such a genuine interest. He really was just amazing! 4 year old loved the mini disco each night and LOVED kids fest what a great night. Entertainment was great and really enjoyable! Lots to do in the day time too and the entertainment staff always encouraging people to join in and make you feel included. We really enjoyed Turkish night, the atmosphere was great! My husband went to the spa for a massage and said it was one of the best he’d ever had. Great shuttle bus down to the beach and fantastic that food and drink is still included down there too! Sun beds did go quickly so you did have to get up early to get them, but the staff were always on hand to help find sun beds and move things around if you needed it. The hotel had a great friendly feel to it - we experienced fantastic kindness when my husband lost his wedding ring whilst playing water polo - people jumping into the pool to help find it, staff notifying each other to keep a look out and thankfully some wonderful person handed it into the bar and we got it back (if you ever read this Thankyou so much!!!) There is a shop over the road that is very cheap and can get anything you need - there isn’t a lot else around however but this was fine for us. There is an arcade in the hotel which you paid extra for but good value for money if you by the biggest amount and spread it across the week, kept our little one entertained before dinner each evening! Overall we had a really wonderful and great for a family get away! Thankyou!

We had a wonderful stay at Terrace Elite Resort and really enjoyed everything. There was a great variety of delicious food, and the staff were exceptionally friendly, helpful, and attentive. The service was excellent, and our room was comfortable and well maintained. We especially loved the large swimming pool and the beautiful beach with comfortable shaded cabanas, where it was lovely and cool. We would happily stay here again and highly recommend this hotel!

We had a great time. The hotel was clean, the food was fantastic! The down side was that pools were too warm, they should be cooler. Every night there was a different show, atmosphere was great. Again, the food waa amazing, we jad turskish night and mexican night.