Kaya Palazzo Golf Resort

We had an exceptional experience at the VIP Pier Cabana, and I wanted to leave a special mention for Ahmet, who truly made our holiday unforgettable. From the moment we arrived, Ahmet provided outstanding customer service. His attention to detail, professionalism, and genuine care for our family were evident throughout the day. He was always attentive, approachable, and proactive, making sure everything was perfect and that nothing was ever too much trouble. What stood out most was the way Ahmet interacted with our children. He made them feel welcome, valued, and included, which meant so much to us as a family. He always greeted us with a warm smile and created such a friendly, relaxed atmosphere that it really felt like home. It is rare to meet someone who takes such pride in their work and consistently goes above and beyond expectations. Ahmet is a true credit to the hotel and an outstanding ambassador for the VIP Pier Cabana experience. His dedication, work ethic, and commitment to guest satisfaction are exceptional. We are incredibly grateful for the kindness and excellent service he provided, and we would highly recommend the VIP Pier Cabana to anyone looking for a memorable and first-class experience. Ahmet played a huge part in making our holiday so special, and he deserves full recognition for his amazing service.

We had a wonderful experience at this amazing hotel. Everything about the hotel was excellent. Suhair, one of the staff members, helped us every day. She was incredibly kind, respectful, and always greeted us with a smile. She was wonderful with the children and very polite and professional in the way she treated us. Her kindness and dedication made our stay even more enjoyable. We truly appreciate her excellent service.

Five stays at Kaya Palazzo and every one has been unforgettable. Beautiful grounds, spotless rooms, and service that feels genuinely personal. A special mention to **Sabit Çay** at the main restaurant — extremely caring and attentive, he made every meal an occasion. Already planning our sixth visit. Highly recommend.

I stayed in a Lagoon Suite at Kaya Palazzo Belek for 6 nights in july 2026, and my experience was mostly very positive. I arrived at 11:30, and I have to admit I was a bit irritated that my room wasn't ready. In hindsight, that wasn't really fair, as official check-in is at 14:00. So my stay started with some unnecessary frustration on my side. That soon faded when I got to the room which was the Lagoon Suite. The Lagoon Suite itself was excellent. It was spacious, had high ceilings, and the swim-up terrace was fantastic and sunny. The only major downside was the bed—I slept bad every night, and for a five-star resort I expected much better. The biggest advantage of booking the Lagoon Suite was having free access to the Lagoon Restaurant. I only visisted the main buffet once for lunch, but never again because the Lagoon Restaurant was that good. The food was consistently excellent, and the staff were simply outstanding. Every single waiter and waitress worked incredibly hard and constantly checked if we needed anything, whether it was another drink, extra dishes, or anything else. Their attentiveness and genuine friendliness made every meal so enjoyable. A special thank you to Merve from the Lagoon Restaurant, who was absolutely wonderful. My daughter Sophia is normally very shy around adults and doesn't say much, but she immediately felt comfortable with her. Merve was kind, warm, and professional, and Sophia genuinely looked forward to seeing her every moment during diner. Unfortunately, I'm terrible with names, but every single member of the Lagoon Restaurant team deserves recognition. They are to me, without question, Kaya Palazzo Belek's greatest strength. The Palazzo Lounge was also very good. The Lahmacun and Adana Kebab were delicious, although on one occasion my Adana Kebab was still raw in the middle. Another small issue was that quite a few glasses (it wasn't one or two) in the Lagoon Restaurant had little cracks. I actually cut my lip on one of them, so I hope management checks and replaces them soon. The kids club was another highlight. It offered plenty of activities, and it was clear that children were having a great time. The women working there were also very welcoming and kind. They would really make an effort to make my young children feel welcome. One thing I did notice however, was the way some managers treated the staff. Managers were always extremely friendly to guests, but I witnessed a manager pushing a young blonde employee aside and speaking to her in a condescending manner, only to immediately turn around and greet me with a big smile and asking me if he could bring me something because I had a child in my arms. It left an extremely bad impression. Unfortunately I couldn't see his name, because I would have gladly posted it. The staff work incredibly hard and deserve to be treated with the same respect they show every guest. So to the manager being almost abusive and at least extremely rude towards his own staff: shame on you. To sum it up: Pros: - Spacious Lagoon Suite with an amazing swim-up terrace. - Personal assistance with Whatsapp; i didn't use it, but it's nice to have. - Fantastic Lagoon Restaurant with excellent food that would arrive very fast - Exceptional staff who genuinely care about their guests. - Great kids club and kind women working there - Merve:), who made my daughters nights in the Lagoon Restaurant. Cons: -The bed in the Lagoon Suite to me was uncomfortable . - Multiple cracked drinking glasses which made me cut my lip once (also didn't like it because my children drink from the same glasses) - One undercooked Adana Kebab that was definetly raw in the middle - Some management interactions with staff were disappointing to witness. Despite these negatives, there is a very high chance I'll return. The reason is simple: the staff. I've visited Antalya many times now, but this is the first resort where I was genuinely sad to leave because of the staff. They made the holiday special, and I sincerely hope they are appreciated and treated well, because they are the soul of the Resort and are what makes Kaya Palazzo Belek stand out to me.

Best hotel in turkiye,its my 3rd time i come here and everything is special it makes you feel at home,a special thanks to RIDA hes very professional friendly and very helpful for everything you need