Lago Hotel

This at first looks like a stunning hotel, and the location is great, but it is not 5-star. Some staff are great, but some are so rude. We found that if you speak English as your first language and not Russian, this was an issue. The main staff member I had an issue with was Mustafa, who sold the trips for the hotel. This was supplied when **arriving** at the hotel as part of the welcome pack. We asked for trips without boat rides as my wife has a fear of them, and he still sold me one, so he just lied. When I asked him for the money back, he stated he showed us the video of this, again a lie, and then said it was non-refundable. I was lucky that i could take the hit on this but some people may not be. We then realised that this was all rushed because the EasyJet rep was there, and he then rushed off. The EasyJet rep was very rude and asked why we booked with Mustafa. We said the hotel contacted us via the phone in the room, so we thought this was the way to book. He then shook his head and left. Utter joke. No help given, just stormed off because he didn't get a sale. As a family of three from Britain, we had high expectations as this was the first trip with my daughter. She had fun, but no other children spoke English, and she did not want to do any activities in the kids' club because of this. The room was nice, but there were some small issues. There was no soundproofing from the main hall, and the entertainment was so loud that on some nights it continued until 2 a.m.—just "bum, bum, bum." If you put the "Do Not Disturb" sign on the door, the staff still entered the room, and when asked to leave, they were very forceful about cleaning it. The hotel toilets were very clean, and the food was good but a bit repetitive. No member of staff could make cocktails and had to Google them when asked, and my wife said even then they were all disgusting.

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The hotel is honestly amazing! The staff are really helpful, everything is clean, the surroundings are beautiful, and the evening entertainment is great. There are also lots of activities happening in different areas throughout the day, so you definitely won’t get bored. The coffee bar is amazing! Both the hot and iced coffees are really good. There’s even a queue there in the mornings! One of the biggest downsides, and something that annoyed us every single day, was the sun lounger situation. I really think the hotel should do something about it. Beach towels are only available from 9 a.m., but even if you come before 9, it’s almost impossible to find a free lounger. Guests leave their towels and belongings on them early in the morning to “reserve” them, even though they might not use them for most of the day. This was really frustrating because if you actually follow the hotel rules, you have almost no chance of getting a lounger. There are plenty of loungers around the pools, but most of them are covered with towels and personal items, while no one is actually sitting there. The food could be a bit more varied and have more simple, solid options. A lot of the food was served in sauces or was quite liquid. I also really missed having a better selection of fish. Other than that, the food was okay, although it did start to feel repetitive during a seven-night stay. The cocktails were also pretty weak. You could drink seven and barely feel anything. :) Overall, we really enjoyed our stay and would happily come back if the sun lounger “reservation” problem was sorted out.

The worst of the worst We argued with the staff who are really rude and un polite.His name was Selim and was really rude who starts screaming to us because we were Staying in the Gazebo who was not on the all inclusive concept and we didnt know..because no one explained to us how it works..I mean no one The water on the swimming pool was warm and was really really awful on 48 degrees staying on the pool Food was really good We paid seaview room and the first night they apologized because the room was not ready and we had to stay in mountain view that night..but I did not see any refund for their mistake I Dont recommed Lago Big dissapointment