Long Beach Alanya

really good service paired with good food. The people are friendly and the atmosphere is fun for all ages.

Great hotel, good food, friendly staff. Very clean.

Everything it was perfect. The hotel, services, food, and the entertainment all of good. Kind peoples everywhere. I will be back again. I recommend to everybody.

A great family destination that convinced my all inclusive is a great way to holiday. Excellent location that you really don’t need to move from - save for shopping. Entertainment team were running 100% each and every day. A big thanks to them at the pool area near the Mexican restaurant. And the Lobby bar made the evenings. Would we return here. You bet.

Three years ago, we had an amazing holiday at Long Beach Resort, which is why we decided to return. Unfortunately, this visit was a huge disappointment because of the reception staff. The hotel itself is beautiful, the rooms are comfortable, the food is good, and most of the staff were friendly and hardworking. However, our experience at reception completely ruined our holiday. When I politely explained my concern, Ms. Jemal was dismissive and unwilling to help. Instead of trying to resolve the issue, she said to me, “You can complain wherever you want. There is no manager.” As a paying guest, I found this response disrespectful and completely unprofessional. No guest should ever be spoken to in this way. Fortunately, Mr. Yalçın later took the time to listen to us and tried his best to help. He treated us with courtesy and professionalism, and he was the only person who made us feel that our concerns mattered. I would like to sincerely thank him for his support. It is a real shame that one member of the reception team can damage the reputation of such a beautiful hotel. I hope the management reviews the behaviour and customer service standards at the reception desk so that future guests are treated with the respect they deserve. Because of this experience, we cannot recommend this hotel with confidence, despite its excellent facilities.