Ma Biche Kemer

Everything is fine and dandy, but pay attention to the fact that not everyone in your hotel speaks Russian ;)

We stayed at the hotel for 11 days and we really enjoyed our stay and had a wonderful time there. I believe a big part of that was thanks to the excellent staff. Everyone we interacted with was polite, friendly, positive and always willing to help. The teams in the bar and restaurant areas were especially efficient, hardworking and professional and maintained a warm and welcoming attitude throughout our stay. My special thanks go to Chef Ümit. I cannot eat gluten and after we informed him about this on our first evening, he prepared special gluten-free meals for me throughout our entire stay. Every meal was delicious, thoughtfully prepared and varied. Ümit is a very kind, attentive and caring person and I am very grateful for the effort he made to ensure I could enjoy my meals without any concerns. If possible, I’d be very grateful if you gave him my regards! Besides, I’d love to admit that the hotel grounds are beautiful and pleasant to walk around, with plenty of rabbits, cats and fowl adding to the charm of the place. Overall, it was a really lovely stay and we enjoyed it immensely. Thank you to the entire team for making our holiday so good!

I’m there now. Fantastic hotel with great choice and staff are amazing. Can’t fault it.

Good view, friendly worker..

Extremely Disappointing Experience – Definitely Not a 5-Star Resort This was our first all-inclusive resort holiday, and unfortunately it turned out to be one of the worst travel experiences we have ever had. We stayed at Ma Biche Kemer by Werde Hotels expecting a 5-star standard, but what we found was very different. The entire hotel felt old, poorly maintained, and neglected. Many areas looked worn out, damaged, and in need of renovation. The grounds were untidy, with little evidence of proper landscaping or care. Instead of a relaxing resort atmosphere, chickens, roosters, rabbits, cats, guinea fowl and other animals were freely roaming around the property, including around dining areas and guest tables while people were eating. The room was also disappointing. The shower was not working properly, furniture and facilities looked tired and damaged, and right outside our window there was a chicken enclosure. Every morning we were woken up around 4 a.m. by a crowing rooster. Cleanliness throughout the resort was far below what we expected. Trash bins were frequently overflowing and dirty. Public areas often looked neglected. The food was average at best and certainly not what we would expect from a 5-star resort. Outdoor dining areas used plastic plates and cups, which further reduced the quality of the experience. Another major issue was smoking. Guests were smoking almost everywhere, making it very difficult to enjoy meals or outdoor areas without being exposed to cigarette smoke. What shocked us the most was the attitude of some staff members. The reception experience was particularly disappointing. One receptionist, Mika, was exceptionally unfriendly, dismissive, and unhelpful throughout our stay. Rather than feeling welcomed, we often felt like an inconvenience. We also witnessed reception staff laughing at guests and speaking loudly among themselves while guests were waiting. Communication was another major problem. Very few staff members spoke English, and most interactions were conducted in Russian. For an international hotel claiming a 5-star standard, this was surprising and made communication unnecessarily difficult for many guests. The only staff member who truly stood out in a positive way was Ekber from the restaurant team. He spoke excellent English, was consistently kind, professional, welcoming, and genuinely seemed to care about guests. He was one of the very few bright spots during our stay and deserves recognition for his outstanding attitude and service. We genuinely do not understand how this hotel can be marketed as a 5-star resort. Either the rating is highly misleading or standards are very different from what international travelers expect. We traveled hoping for a relaxing holiday and left feeling disappointed, frustrated, and relieved to go home. This resort completely failed to meet our expectations and provided an atmosphere that was far from relaxing or enjoyable. We would not return and cannot recommend this hotel to anyone looking for a genuine 5-star experience. Rating: 1/5 Pros: Close to the sea, and excellent service from Ekber in the restaurant. Cons: Poor maintenance, cleanliness issues, overflowing trash bins, unfriendly reception staff, lack of English-speaking employees, smoking everywhere, noisy animals around the resort, average food, and a very disappointing overall atmosphere.