Mukarnas Spa Resort

This hotel falls nowhere near the standard expected of a 5★ resort and is extremely difficult to recommend. One of the biggest failures is the lack of air conditioning. For a resort of this size to not have AC running in May, while temperatures reach 25–28°C, is completely unacceptable, especially when air conditioning is actively advertised as part of the stay. Guests are left trying to sleep in hot, humid rooms that feel suffocating at night. The lack of sleep alone is enough to ruin the entire holiday experience. The food offering is equally disappointing. Variety is severely lacking, with the same repetitive options appearing day after day. Guests should be prepared to eat chips with almost every meal. For a supposed 5★ resort, the food feels cheap, lazy, and mass-produced rather than fresh or enjoyable. Hygiene standards throughout the hotel are genuinely concerning. Guests have been served drinks in dirty cups still covered in lipstick marks. Undercooked chicken has been served at dinner, posing an obvious health risk. There have also been incidents of children coughing directly over buffet food and hair being found in meals. Basic cleanliness and food safety standards appear to be poorly managed. The atmosphere around the resort is far from relaxing. Many guests were rude and inconsiderate, with children pushing into queues unchecked and individuals leaving toilets without washing their hands before heading straight to the buffet. Staff did little to control or address any of this. Room maintenance is another complete failure. One guest had to change rooms multiple times, first because of a sewage smell coming from the toilet, then because the balcony door would not open, followed by a broken shower head that made showering impossible. After finally being moved again, the replacement room had a door that would not close properly. That level of neglect says everything about how poorly this hotel is maintained. Management response throughout was appalling. In one incident, a waiter spilled an entire glass of Coke into a guest’s expensive bag. Despite the damage caused, there was no proper apology, no accountability, and no compensation offered. Complaints in general appeared to be dismissed rather than resolved. Multiple concerns raised directly to management and reception during the stay were ignored or brushed aside, with little to no action taken. Noise levels were another major issue. Late-night parties continued into the night, preventing guests from resting. When complaints were made to reception, they were dismissed with the excuse that “no one else had complained,” and absolutely nothing was done. The on-site bazaar shop is also worth avoiding entirely. Prices are massively inflated and clearly targeted at tourists. What makes the experience even more frustrating is how misleading the hotel’s online reputation appears to be. The hotel heavily promotes itself as a luxury 5★ destination and presents itself as being among the best, but the reality does not come close to matching the image advertised online. Multiple guests experienced similar issues throughout their stay, which makes it difficult to believe these are isolated incidents. The only redeeming part of the stay was the entertainment team, who made an effort to keep guests engaged, along with the waiters, bar staff, and housekeeping staff who were generally polite and hardworking. Unfortunately, their efforts are completely undermined by poor management and the overall condition of the resort. Overall, this hotel fails on comfort, hygiene, food quality, maintenance, and customer service. It does not deserve its 5★ rating and simply does not provide the standard of holiday experience guests are paying for.

Hamza the best emploee. Our stay was very nice . Very good food, great shows and kind people

During our stay, my partner and I were attacked by a large group (10+) of heavily intoxicated guests in the hotel in an unprovoked attack. We could have been killed. Our two young children aged 2 and 4 also witnessed this and were also traumatised by the incident. We respectfully requested that the hotel remove the guests responsible, due to the duty of care that they have for their guests and the unacceptable behaviour of our assailants. They refused, stating that: ‘we will remove them if it happens again; they (the assailants) have said sorry and it won’t happen again; there are too many of them to remove and we don’t have the authority to do this’. They took this stance, after having watched the sheer viciousness of the attack via their CCTV systems. Nonetheless, they were content that no action needed to be taken regarding our assailants. There was zero consequence for those responsible for carrying out this vicious attack on us. Not only this, but the hotel also enabled said assailants to reach such levels of intoxication on the night of the attack. Some 12 hours after the attack, the same assailants were sat around the pool, drinking alcohol. Therefore, it can be said that the hotel has zero regard for the safety of its guests; including women and children. This hotel is unsafe, especially for families. I would strongly advise any families in particular to avoid this hotel and stay elsewhere as your safety cannot be guaranteed there.

We stayed again at this wonderful hotel. It’s timeless classic design that is stylish and comfortable What makes it so special is the amazing staff. From the moment you arrive you are greeted with a smile. All the staff are friendly. You can relax quietly or join in the many activities available. Pool games, dance classes, fun competitions. The food is very varied and always fresh. The spa offers amazing treatments. Recommend the Turkish bath & massage. Onsite hairdressers, shop Pool bar ( 24 hour) variety of restaurants / snacks. Ideal for couples, young families. Also entertainment every night in the outdoor amphitheater, also disco Special mention to Kadir. One of the waiters in main restaurant who looked after us. This hotel is all inclusive and everything is included. So ideal if you’re on a budget. You will find the landscape gardens beautiful . The beach has a sun deck pier and bar Also private sea swimming.

This place is amazing, very clean, staff couldn't do enough for you, couldn't fault the food, lots of choice, and we'll cooked. There is always some form of entertainment going on during the day for the adults ( volleyball, waterpolo, shooting, darts to name afew) and the animation team (kids club) are fantastic, lots of activities for kids of all ages. Large pool, with separate waterslides, private beach with pier. Would definitely visit again, the only reason it dropped a star is because of the trip we booked to go to ; zoo, boat ride, dinner, mudbath or fishing (which did not happen) and foam party. We were misled about extras we had to pay for, missing itineraries. The rep "promised" to make it right, but nothing was done about our complaints. But please do not let the bad experience of the trip (70 euros per person) put you off from coming to this excellent establishment, this was the only disappointment in an otherwise perfect holiday.