Mukarnas Spa Resort

Hotel Facilities – 4/5 Overall, the hotel has some excellent facilities. The highlight of the trip was definitely the large family pool and water slides, which were great for both children and adults. There is also a convenient bar near the beach, making it easy to grab drinks throughout the day. The lobby is spacious and attractive, although it was a shame that the lights were often switched off, which made it feel less welcoming in the evenings. The hotel offered good nightly entertainment with a variety of shows, which we enjoyed. The beach is only a short walk away, although it is quite pebbly, so beach shoes may be useful. We also visited the spa, which was a nice addition to the facilities available. Food – 3/5 The buffet food was generally okay, but it lacked variety. Breakfast was enjoyable and offered a good selection, however the options throughout the rest of the day felt repetitive. After a few days, it seemed like many of the same dishes were being served, which became a little disappointing for a longer stay. Service – 2/5 Unfortunately, the service was the weakest part of our experience. During dinner, it was often difficult to get drinks or even water. We regularly had to fetch our own water from the waiters’ station because waiting for service took too long. Eventually, we stopped asking and got drinks ourselves. Having to take water bottles, and cutlery from the waiters. Although, when speaking to them they were all pleasant just seemed very busy. We also had an uncomfortable experience when enquiring about a late checkout. The receptionist appeared to laugh at us during the conversation, and we were left confused as to what was amusing about our request. The checkout experience was particularly disappointing. Despite having arranged a 4pm checkout, a cleaner knocked on our door around ten minutes beforehand and pointed at the time. They then knocked again a few minutes before 4pm. We have never experienced this at any hotel before. To make matters worse, around 5 cleaners were sitting on the floor outside our room waiting for us to leave, which felt unnecessary and quite rude. Overall The hotel has some fantastic facilities, especially the pools, slides, entertainment and beach access. However, the repetitive food options and several poor service experiences prevented the stay from being as enjoyable as it could have been.

Our stay at hotel was amazing 💖, firs of all atmosphere was very nice, staff was always friendly and reliable, especially animators from Kids Club, the did excellent job every single day, made our kids happy and i am sure that they will remember it for a long time🥰. special thanks to Katerina, Bety, Imane & Elif. I wholeheartedly recommend it to all who have children.🌞💞💞

The hotel has everything you need for a wonderful vacation. We reached the sea through a beautiful, clean and tidy park in a beautiful environment. Our family really enjoyed the pools, slides and waves of the sea. The food is delicious, the staff and animators are attentive and kind, the rooms are clean and we had a magical view of the sea. We would choose it again.

Great place to stay, super friendly staff all round. Everyones real helpful. From the cleaning maid, those couple of guys that man the little market, right up to the tech guy that came and fixed our Aircon after about 5 mins reporting to reception. Special shout out to our server Hamza, real friendly guy, always sorted us a table quickly, got the drinks order down that we didn't even need to ask. Still love the prank of pulling a second fork out for me when my wife turned up with her own dessert! Pool is beautiful, clean. The whole building is really. Honestly it's a lovely place to stay. Be aware though it is a pebble beach meaning no sand, have appropriate footwear!

this was our second time in Mukarnas and we will visit again in the next year! I would say that everything is very good! high quality service, food, clean rooms, very nice staff and entertainment team. Location is perfect with very nice beach. friendly atmosphere.