Paloma Finesse Side

Really disappointed with this hotel, as aesthetically it’s beautiful, we encountered a number of major issues whilst staying at the hotel. 1) We stayed in the larger family suite, which is one of the better rooms, we had cockroaches in the children’s room and our bathrooms on multiple occasions during our stay. I will attach videos and pictures. 2) Security issues with the door. Our door on multiple occasions would go off like an alarm clock at 3-4am, waking everyone up. I understand these things can happen, it’s not a big deal if it’s fixed and the hotel apologise. However, not one apology was offered by the hotel, literally not once did someone say “oh I’m sorry about that”. So I’m stood in reception at daft o’clock waiting for someone to come out and fix it, all the while we can’t lock our door. On the 3rd day it still wasn’t working, although the reception assured me it was working and even offered to walk me back to show me in a somewhat patronising way….I agreed and walked back, surprise, like I said it wasn’t working, AGAIN no apology from anyone. 3) A supreme lack of service in the main buffet restaurant and “signature restaurants”, beach club and the med. Staff are stood around in groups laughing and on personal devices whilst people sit for extended periods trying to wave and get attention. On one instance a member of staff come over still on his device, didn’t make eye contact whilst taking our order and got the order totally wrong. We ate in the main buffet restaurant around 15-20 times, we were greeted and shown a table once, and had waiters come over for drinks less than a handful of times, so quite often you’d have breakfast, lunch or dinner without a drink, unless you trundled off to the bar yourself! 4) Avoid the spa, it’s dreadful. My wife had a massage and said it was so bad, a young lady who didn’t seem to know what she was doing. Whilst in the spa my wife was personally mocked several times by staff. 5) Mini bar not stocked for days on end, despite asking housekeeping and reception. Had to ring reception for 3 days solid several times to get it restocked. 6) Stolen belongings. On our last full day a member of staff came to stock the mini bar and stole money from the cabinet above the mini bar, this was buried in amongst the children’s toys and general mess, in no way could this have been mistaken for a tip, as he’d of had to move items to find it! In summary, it’s just not a 5* hotel in anyway. This was all reported at the time to the Tui and hotel reps, once we got back home they offered £150 compensation…………. My advice, avoid this hotel, there’s plenty in turkey which are much much much better.

What a great holiday. From the warm welcome from the Porter, despite it being 4:00am, to the lovely waiting staff and bartenders, the staff all made you feel welcome and at home. No mad rush for a sunbed in the morning, there are plenty to go around by the pool and along the very nice beach. Plenty of choice of food, it does rotate around relatively quickly, every 3 days or so but there are restaurants on site to book that help give some variation. A great range of drinks, both local and international included within the all inclusive offering with a wide variety of cocktails and a selection of mocktails as well. The waterpark is great, not just for the kids but good fun for adults alike. There is a big castle set up for smaller children to explore and use making it accessible for all ages. The main swimming pool is huge, it must be 50 metres or so, there are then some apartments that have their own pool arranged as swim up rooms. The rooms are lovely, nice and spacious although would benefit from a little more storage. You get a stocked mini-fridge which is refilled each day, although, a bottle opener would make getting in to the soft drink bottles much easier! Overall, no real complaints, I would definitely visit again and am keen to explore some of the other Paloma properties if this is the standard we can expect.

Lisa service was great. Her Hama bath to the massage room. Love all the detail she provide and her massage service was just nice

Uni was a great Massure, relax and great experience from Hama bath to massage . Highly recommended here to recover from my muscle ache

Great hotel for families and all. Chilled. Plenty to do on all inclusive. Kids disco, evening entertainment was great ! We had a great weather at the end of October. Food was delicious, staff attentive and overall such a relaxing holiday !