Paloma Finesse Side

A wonderful, carefree family holiday – highly recommended! We had a fantastic stay at Paloma Finesse with our large group of families and children aged from 0 to 7. Every request we had made before our arrival was fulfilled, which we especially appreciated given the size of our group. The rooms - especially layout and size - were excellent, and the food was outstanding throughout our stay. The à la carte restaurants (Chef's Table!) were a particular highlight, with delicious food and a lovely dining experience. What really made our holiday special was the attentive and accommodating service. The team was always happy to help with any additional questions or requests, making everything feel easy and relaxed. Paloma Finesse is a wonderful choice for a carefree family holiday, even with very young children. A big thank you to the entire team for looking after us so well!

A Wonderful Stay at Paloma Finesse We’ve just returned from a fabulous, restful stay at the Paloma Finesse, and I can honestly say we would definitely recommend it and return. From the moment we arrived, we were greeted and welcomed by a lovely member of staff, and that warm hospitality continued throughout our entire stay. Every member of staff we encountered was welcoming, friendly and genuinely attentive. Our room was lovely and was cleaned beautifully every day. I was particularly impressed that on the days we declined housekeeping, we received a call from Guest Relations simply to check that everything was okay and that we had everything we needed. That little extra touch really stood out to me. The hotel grounds are beautiful, exceptionally clean and designed to encourage relaxation. The surroundings have a real tropical feel, and it seemed that most rooms had a lovely scenic view. There are plenty of beautiful spaces to sit, relax and enjoy the surroundings. As with most all-inclusive holidays, the food can become a little repetitive after a while. However, the lovely à la carte restaurants provide a welcome change. My advice is to book your à la carte restaurants as soon as you arrive using the app, as the popular restaurants can fill up quickly. The staff throughout the hotel are fantastic and really do cater to your every whim. Although tipping isn’t expected, it is very much appreciated by the staff who go above and beyond to make your stay special. The beach and pool areas are vast, with plenty of space to enjoy. I can imagine they become extremely busy during peak season, but during our stay we found them very enjoyable. The evening entertainment was another highlight. There was a live band and DJ every evening, as well as theatrical performances several times throughout the week. There was always something happening without it feeling overwhelming. A special thank you to Mark, Glenda, Sheree, and all the night and day staff at the Beach Club, as well as all the wonderful staff in the main restaurant. And a very special shout-out to the waiter in the bistro , who helped my daughter with her Turkish and introduced us to a new drink! And the waiter in the main restaurant who introduced me to Raki and baklava. Those personal interactions are what make a holiday memorable.

🟢 PROS (What I liked): • Aesthetics and grounds: A very beautiful, stylish, and impeccably well-kept property. Visually, the hotel is an absolute pleasure. • Chain privileges: The ability to freely visit and use the infrastructure of the neighboring sister hotel within the same chain is an excellent bonus. • Beach and bar: A high-quality beach area and a decent selection of alcoholic beverages at the bars. 🔴 CONS (Critical service failures): The main issue at this hotel is the total indifference of the frontline staff and management’s inability to handle guest complaints. Instead of showing a genuine desire to help, the employees constantly make absurd excuses. Specific facts of Ultra All Inclusive standards being violated: 1. Neglect of basic service: For 3 consecutive days, the mini-bar was not restocked for any of the guests in our area. The assistant's official explanation was: "Because it was raining". For a hotel of this tier, such an excuse is ridiculous. 2. Broken IT infrastructure: The beach ordering app for food and drinks does not function properly. Orders are either lost or ignored completely. Guests are left guessing whether their order will ever arrive—most of the time, it does not. 3. Artificial concept restrictions: The bar staff refused to make coffee, claiming the coffee machine was out of order. Furthermore, there was absolutely no ice cream available by the pool, despite being advertised in the hotel's concept. 4. Rude reception staff: The Front Office employees behave unprofessionally, speak condescendingly, and show zero willingness to assist guests with their issues. ⚠️ MAIN DISAPPOINTMENT: Complete lack of guest-centricity The hotel completely lacks a professional culture for handling guest complaints. This is not about expecting material compensation or complimentary items in the room—we simply needed basic professional understanding, attention to our comfort, and a genuine effort from the staff to fix their own mistakes. Instead, we were met with absolute indifference. No one even offered a basic apology, and the issues remained unresolved. If the staff allows themselves to treat guests this way, it means management either permits it or fails to monitor service standards. While the property has immense potential, the terrible service makes it a complete disappointment.

⭐⭐⭐⭐⭐ Paloma Finesse, Sorgun Paloma Finesse is listed as a 5-star hotel, and honestly, it is what it says it is. We stayed in a different part of Turkey back in June at another hotel that was also advertised as 5-star, and unfortunately it fell very short of what we expected. We came away really disappointed, so we were slightly apprehensive about booking another 5-star hotel in Turkey. Paloma Finesse has completely changed that impression for us. It genuinely feels like a 5-star resort, from the quality of the hotel and rooms to the food, beach and, most importantly, the level of service. One of the biggest highlights for us has been the beach bar. It is incredible — the setting is beautiful, the atmosphere is exactly what you want from a holiday, and the workers there are fantastic. They are friendly, attentive and genuinely make the experience even better. The service staff throughout the hotel have also been amazing. Everyone we’ve come across has been friendly, helpful and attentive without it ever feeling forced or over the top. The level of service has definitely been one of the things that has stood out most during our stay. Rooms The rooms were clean, spacious and lovely. They felt modern, well maintained and had plenty of space. Food The food is really good quality. There is plenty of choice and the standard is consistently good. That said, it can become a little repetitive, particularly if you’re staying for a full week, as some options do repeat. There is still plenty to choose from, though, and the quality definitely makes up for some of the repetition. Beach The beach is gorgeous and one of our favourite parts of the resort. The beach service is also a fantastic touch. You can order drinks directly to your table using the hotel’s app, so you don’t even have to leave your sunbed. It’s a small detail but makes a big difference. A small downside We had a couple of days of really bad weather during our stay, and this did highlight that there isn’t a huge amount of indoor space or a massive range of indoor activities if the weather isn’t on your side. That said, this is a minor point and certainly didn’t take away from our overall experience. Overall Having been disappointed by another hotel in Turkey earlier this year that was also advertised as 5-star, we were genuinely impressed by Paloma Finesse. This hotel actually delivers the 5-star experience we were hoping for. The quality, cleanliness, beautiful setting, fantastic beach bar and, above all, the staff and service really stood out. We would 100% come back. It genuinely felt like it was worth every penny, and we came away having had a fantastic holiday.

Lovely beautiful hotel to look at, but I would say it is mainly for couples not for a family with kids, we had a child with us on our holiday (12years old) and through out the holiday she was bored, no entertainment around the pool, got wrong around the pool a few times, this hotel is mainly for “chilled” family vibes. So if your children want to have fun around the pool (splashing, jumping) I would say this isn’t for you. 3 shows on through the week Live music every night Kids entertainment is on for half hour at night (obv my child wasn’t interested in kids club) There is a good decent big water park which is good. Food in the restaurant could be better, seems to be the same every night, there is no children’s corner(for children food) They class there food as healthy, organic so if your child is a fussy eater this wouldn’t be great. you do get to choose 2 nights in the à la carte restaurants but you need to be quick to get booked in or you won’t get a booking, and your food will also come out cold. Beach club is nice food but again it’s cold when it comes out. The hotel it’s self is lovely, but I definitely think it should be for couples/adults only And it should be stated that this is a family hotel but chilled, relaxing vibes only. There is only one pool for all Yes it is a big pool but when you have kids playing and have fun. It’s hard cause you get wrong, I think there should be a kids pool and a chilled (adults only) pool. baby/kids pool is tiny. Most of the staff are all lovely and friendly, always greet you with a smile and like to make sure you’re enjoying your stay, especially Sheree and Erdinc, what lovely, happy people they are. They made our stay amazing! But all in all, lovely stunning hotel but sadly this wasn’t for us and we won’t return to this hotel.