Paloma Orenda

Amazing holiday at Paloma Orenda, staff are so friendly and made our holiday, they could not do enough for you. Special shout out to Eylul, Metehan, Kaan & Sedat and Cagla. Lovely food and drinks. We will be back!

It’s a great hotel, good food, very friendly staff, also good kidsplay. We left our child for a moment and he was really happy. Lale does a really good job, also with the miniclub

We were warmly welcomed and treated with care and consideration throughout our stay. Whilst a twin disabled room had been booked via TUI, the hotel only had disabled double rooms. They were extremely apologetic and as compensation for the inconvenience offered us a reserved double sun lounger, for our entire stay. My food allergies were recorded with a copy for myself to show restaurant staff. I was also offered the option of specially prepared meals. As there was a vast and diverse range of excellent organic food, I did not require this service but it was lovely to know that it was available. On the date of departure I requested a late check out, and to my amazement was given the room until 5.00pm (departing 5.30pm) free of charge. All the staff were efficient, helpful and friendly whilst still remaining professional, a real skill. Special thanks to Navyar on reception, who went above and beyond…

My Mum and I stayed at the Paloma Orenda hotel recently and we want to go back already! RECEPTION: 📞👩‍💼👨‍💼 From walking into reception on arrival the hygiene and cleanliness of this hotel was immediately apparent. The staff including the reception and staff who help with luggage are lovely! Baris (apologies if spelt wrong!) Was very friendly, warm and patient, as was the lovely girl on reception who sadly we didn't catch her name. First impressions were brilliant and getting to our room was smooth and easy via the buggy. GUEST RELATIONS & HOTEL MANAGEMENT: 👩‍💼👨‍💼 Wow, the lovely people at this resort were amazing! The hospitality was incredible and never experienced before having travelled a fair bit. Turkish hospitality is next to none! Any personal issues (ocd related) were sorted in an instant, nothing was too big or too small and the guest relations team and management really are there to make you happy and comfortable. The assistant hotel manager (again sadly we didn't get his name, was fantastic in helping my Mum and I and we really appreciate it!) Fatimah, Yana, Kathrin and Kseniya are a credit to the hotel as well as another lovely lady with blonde hair who we didn't catch her name!, they were all empathetic, considerate, and understanding of any issue or need and it did not go unnoticed. They were simply brilliant! Always happy, and always willing to help, again the hospitality was top level. HYGIENE AND CLEANLINESS: 🧼🧹 As two people who struggle with ocd, this was an extremely important factor, from first entry to the hotel the level of hygiene was maintained throughout our stay, in every single aspect. The hotel is immaculate and spotless, everywhere! The cleaning staff and attention to detail are a credit to this resort! Not to mention the ladies who cleaned block 7 during our stay were lovely! Although their english is limited, understandably, they were warm, smiley and lovely to see each day! Their cleaning is absolutely superb! THE ROOM:🛏🚿 The rooms are a little on the smaller side, but very comfortable. The bedding is spotlessly clean and crisp. The toilet and shower have no odour and no musty smells coming from the drains which was lovely! The balcony is big and spacious and the facilities for tea/coffee and good size fridge were all available. You can also request to have twin beds before travelling which was great for us. The room was also immaculate and made the stay feel homely from the start. THE POOLS:🏊‍♀️🏊‍♂️ The pools are very impressive! One im particular is huge! 135cm deep so as a 5ft 1 person I could just about stand all the way round which was nice! There are two other pools, one for younger children and a third which was heated during our stay, helping the slightly cooler days. There is also a swim up pool bar in the main large pool and another bar behind this for drinks. You can use your inflatables and floats which is great also. There are lifeguards constantly monitoring the pools for safety as well. The sunbeds were plentiful during our stay and all come with parasol and table, great for shade. Thoroughly enjoyed the pool! GARDENS:🌴🌺🌼 The gardens are very well manicured and maintained. They are beautiful! The grass is pristine, the environment is well kept and also immaculate. Very clean and tidy in all areas of the grounds. The garden team do an amazing job! Beautiful flowers and palm trees everywhere! THE BISTRO:🍹🍰🍨 This was our favourite place to visit each day. Mainly due to the lovely, and amazing staff who work there, in particular, Sedat, one of the bistro managers who is absolutely lovely, so warm and inviting, always helps to find seating if needed and always going the extra mile to help with late night dinner, and drinks, he was brilliant! Thank you so much Sedat! Also Cagla was amazing as well, so happy and friendly, always there to help, especially having a trouble with a limited palette she translated our needs perfectly and enabled us to eat when we missed the regular dinner time. She was so lovely! They both were fabulous! All of the bar staff were fantastic! Service was great, never waiting too long at all! Always greeted with a smile! All the managers and staff in the bistro were perfect! Including the lovely lady on the ice cream and patisserie counter who always served with a smile and friendliness! The staff are extremely hard working in the Bistro and deserve the recognition! I would suggest one thing, to maybe have some chairs that aren't so low to the ground as they can be difficult to get up off and can be a little uncomfortable after a while, this greatly help people suffering with mobility problems. 😊 RESTAURANT & FOOD:🍲🥞🍕 I cannot recommend this hotel enough for the food. It was so nice and very good quality! In any area of the resort. The main dining room where the buffet breakfast, lunch and dinner was, was great for variety, and consistent refilling of food. Every station had brilliant chefs, and service, in particular the fresh stone baked flatbread station and the omelette station. The ice cream is so lovely and addictive, the quality is like nothing I have tasted before having stayed at similar level resorts in other places. The food was also hot, and cold when it needed to be. The selection desserts was very nice and the drinks are taken by order and served quickly. I cannot fault any part of the food or restaurant service, same as the bistro. I'd also highly recommend Quentine just in front of the beach. During the day they served delicious Italian food, the pizza was restaurant quality and the views are panoramic sea views, spectacular! The staff are also very helpful if you have trouble finding something to eat and will do their best to accommodate you. You can also fill out the allergies list upon arrival and the hotel will help tailor menus for you. ENTERTAINMENT:🎶🎷🎤💃🏻🕺 We really enjoy our entertainment and this hotel did not disappoint! There was an abundance of activities going on during the day and the night time. From high quality dance shows, acrobatics, live bands, bingo, quiz nights, and best of all for us, karaoke night! The karaoke night was so much fun and the majority of people took part, everyone was having a fantastic time! Despite the heavy rainfall that particular evening, the team did really well and it was fantastic. In particular, Melhi and Metehan (apologies if spelt wrong!) Were lovely! They really cared about their guests and spent a lot of time talking to everyone, getting to know everyone and putting on some lovely entertainment. They work very hard and it definitely shows. We were impressed by the entertainment team. On our leaving night they even had a houdini show, they're really is something for everyone. SPA: 💆‍♀️🧖‍♀️ The spa was a fantastic experience! We both had a mixed therapy massage the two ladies that did the massages were brilliant, best massages we've ever had. One of the spa managers Hossein is so good and very detailed when explaining how different massages benefit the body, also the really nice guy that helps you through pricing for treatments was lovely too and very helpful in getting us both a good deal for our treatments. (Apologies I do not have more names, I will be sure to take them down on my return!). The spa was lovely and if we were staying longer we would have gone back again. Cannot wait for more massages on the next visit! FACILITIES AND ATMOSPHERE:😌📶🩺 The hotel has air conditioning which makes your stay much more comfortable both indoors and the room. The WiFi is very good, very fast and easy to connect to once you get your secret code from reception on arrival. The atmosphere is a good balance of relaxed and lively. The hotel is not too big either which helps it feel more manageable. The staff really do make the atmosphere of the resort and I cant thank them enough for it. I would also recommend the resort for anyone who doesn't like resorts that are too big and noisy, as this hotel strikes a good balance, especially during the daytime. The noise levels are generally what you you would expect but not too loud at all. There is also a nurse on site during the day which is great to know if needed just ask guest services or reception. THE BEACH:🏖🌊 The beach here is lovely! Very clean, well kept! The only suggestion I would make is that the parasols on the beach need a little attention as they are not up to a good enough standard and need some care and refreshing! Other than that, the beach is lovely! Beautiful sea and sand that is a little shale but not too much! Genuinely beautiful beach which I believe to be Blue Flag. LOCATION:🌳🌴🌞 The hotel is a good hour or so from the airport, but with the right transport can be a nice drive. The area the hotel is located in is lovely. There is a local taxi company called Sorgun which is very clean with great service, friendly taxi drivers and reasonable pricing. Do makesure to use Turkish Lira when charged in Euro as it will benefit you a little more financially. Alot of places charge in euros but I believe the rate is better if you pay in Turkish Lira. I would highly recommend going to Side Old Town and visiting Apollos Temple and the ancient ruins around that area, there's some great history and its only around 600 Turkish Lira, roughly £10 each way via the taxi company. The hotel will also call for a taxi if you need one. We are looking forward to visiting other areas on our next visit. There is also a local shopping mall with a small supermarket and clothes/shoes and souvenir shops, salons etc called Novamall, again about 10 minutes away and around 600 Turkish Lira to get there each way also. Recommend a visit if you like shopping! OVERALL:💯🙏👌🥰😍 I would highly recommend the Paloma Orenda hotel to anybody who has either never been to Turkey before, or is looking for a new place to try out. The mix of guests from my experience is mainly Belgian and French with some English guests also, but everyone is very friendly and I didn't witness any sunbed situations! Haha. Our stay was comfortable, happy, without any issues, welcoming, thoroughly enjoyable and above all, memorable! Thank you to all of the wonderful staff that made our stay at Paloma Orenda truly lovely! We cannot wait to return and will do hopefully in the near future. We had an amazing stay! Thank you! ☺️🥰❤️❤️

The hotel was clean and the surrounding was well prepared. We really liked children area and all children activities. Especially Lale communicated professionaly with all age children.