Rixos Premium Belek – The Land of Legends Theme Park Free Access

It is not worth going. Totally disappointment

We came to spend our holidays at this hotel thanks to a recommendation from some friends and the truth is that the experience has been wonderful: the service, the entertainment team, the shows, the activities for the children, the good food, in short, everything was a super good experience.

We recently stayed at Rixos Premium Belek. While the resort is visually impressive and the grounds are well maintained, the overall experience fell significantly below our expectations for a hotel positioned as a luxury resort. The recurring issue throughout our stay was service inconsistency and poor communication. During the winter season, the air conditioning appeared to be centrally set to heating mode. Despite setting the temperature to 18°C, warm air continued to blow into the room, making it uncomfortably hot at night. We initially requested a pedestal fan and were told none were available within the hotel. Later, after speaking with a different assistant, a dust-covered fan was provided, suggesting one had always been available in storage. The conflicting information and the resulting lack of sleep on the first night were avoidable and frustrating. Heating an already warm room made little sense. There was also an intermittent smell of cigarette smoke entering the room. We were advised this may have been from neighbouring balconies. Even after keeping the balcony door closed, the smell occasionally persisted, suggesting it may have been circulating through the ventilation system. We were managing food allergies for a child, and the hotel had been clearly informed in advance. While some staff members were helpful, the overall system for handling allergy-related meals felt disorganised and unreliable. On multiple occasions, meal requests were not acknowledged and had to be chased. At other times, requests were confirmed in advance, but upon arrival at the restaurant staff had no record of them. This level of miscommunication is concerning when dealing with child allergies. Rather than being provided with a structured list of suitable options, we were left to suggest meals and wait for approval. Some were accepted, while others were declined without alternatives being offered, resulting in repeated back-and-forth messaging. For a hotel of this category, a clearer and more proactive process should be standard. Service across the resort was inconsistent. While there were genuinely excellent staff members who were warm and professional, there were also repeated interactions that felt cold, dismissive, and lacking basic hospitality. On several occasions, the tone used suggested requests were an inconvenience. The inconsistency was significant enough that we actively avoided certain areas of the resort to minimise further uncomfortable interactions. That is not something guests should feel compelled to do at a luxury resort. We also experienced issues with the hotel’s AI assistant, Lumin, which repeatedly lost chat history and required us to restart requests. Another incident involved children’s scooters left unattended throughout the resort. As they were uniform in appearance, it reasonably gave the impression they were hotel-provided. When our child picked one up, staff later approached us in an abrupt, rude, and unnecessarily confrontational manner. Once we explained the misunderstanding, the tone changed. While we fully accept the scooters belonged to other guests, the initial handling of the situation was disappointing. Additional issues included: Poor lighting along certain paths at night, requiring the use of a mobile phone torch. Thin walls between rooms, with audible conversations and television noise from neighbouring rooms. A largely repetitive buffet with only minor daily variations. Fewer activities compared to other resorts in the same category. Access to The Land of Legends was a positive aspect of the stay. We made a conscious effort to remain positive and enjoy our time despite these issues. However, when considering the price point and the hotel’s reputation, the overall experience did not reflect the standards expected of a luxury resort. Compared to other luxury brands we have visited, such as Ikos, Sandals, and Lara Barut Collection, the service and overall organisation were not comparable. Based on our experience, we would not return to Rixos. First impressions set the tone, and unfortunately we did not feel consistently welcomed or valued during our stay.

Good evening, I would like to formally share my experience at one of the finest luxury hotels in Belek, Rixos Premium Belek, where I had the pleasure of staying during my winter holiday in January. As a Destination Specialist collaborating with some of the most reputable hotels, I can confidently state that my stay at Rixos Premium Belek ranks among my most outstanding hospitality experiences, even in comparison with other leading hotels in Turkey. From the outset, the Guest Assistance team demonstrated exemplary professionalism. Their consistent follow-up, attentiveness, and genuine concern for guests’ well-being reflect a truly refined standard of customer care. The restaurant service equally deserves recognition. The staff ensure that every guest feels welcomed and comfortable, while demonstrating in-depth knowledge of the menu. In particular, the People’s Restaurant left a lasting impression on me. The coordination between the waiters and bartenders is seamless and highly professional. The manager overseeing the restaurant is performing an exceptional role and is undoubtedly a valuable asset to the establishment. The culinary experience, especially the buffet, is truly remarkable. The quality and freshness of the ingredients, the variety offered, the presentation, and the discipline within the kitchen brigade are of the highest standard. I later learned that Chef Burhan Yilmaz, who has previously worked in some of the most prestigious hotels in Seychelles, leads the culinary team. Considering his expertise, experience, and talent, the excellence delivered is entirely consistent with his professional reputation. I would highly and confidently recommend this exceptional hotel to discerning travelers, particularly families. It would indeed be a privilege to return to Rixos Premium Belek in the future. Yours sincerely, Gary Charles Seychelles

Everything was unbelievably excellent. The room, staffs, restaurants, eatings, drinking, pools, customer service, cleanliness, etc …