Rixos Premium Belek – The Land of Legends Theme Park Free Access

Excellent hotel! From check in to when we left everything was so smooth, food amazing, something for everyone, only thing to improve on would be an Adult only pool apart from that absolutely amazing place, special mention to Mediya and Emine, they both went above and beyond to make sure our holiday went smoothly. These girls are both amazing!

A systemic failure of the Rixos brand: Empty promises and punishing direct bookers Our disappointing experience didn't start in Belek, but at Rixos Tersane Istanbul, which proves this is a structural, brand-wide Rixos problem. After facing several issues at Tersane, management promised us that our onward stay at Rixos Premium Belek would be perfectly arranged to make up for the bad start. This turned out to be an empty promise to keep us quiet. To make matters worse, we deliberately booked directly with the hotel, paying almost €1000 more than the rates offered on third-party websites like Booking.com or Stayforlong. Instead of being valued as a direct customer, we were essentially punished for it. Upon arriving in Belek, our family was placed in two absolute sub-standard rooms. The hygiene in both rooms was appalling: hair on the toilet seat, greasy fingerprints all over the glass doors, and uncleaned mirrors. Even after we complained, the cleaning staff only did half the job and skipped the mirrors and doors in the rooms again. The most frustrating part of this entire experience is the customer service charade. I never explicitly asked for anything, but the Guest Relations team continuously bombarded me with copy-paste messages asking: 'What can we do to help you?'. When I finally answered their question by suggesting a room upgrade to make up for the terrible rooms and hygiene issues, they immediately replied that they couldn't do that. Instead, they tried to brush the entire situation under the rug by sending a fruit basket and champagne to our rooms (we don't even drink alcohol). Rixos has a systemic problem: they make mistakes, they offer fake apologies, they ask how to help, but when push comes to shove, they refuse to provide actual solutions. You pay a premium price directly to the hotel, only to receive subpar treatment. Do not let the 'Premium' name fool you.

My partner and I stayed at Rixos Premium Belek from 27th July to 3rd August, and it was without a doubt the best all inclusive resort we have ever experienced. So much so that we are genuinely reluctant to book anywhere else for next year! If you are considering booking this resort, go for it—you won’t regret it! Room 2436 Our sea view room was exceptional, with stunning views across the mountains, the resort grounds, and the sea. It was kept meticulously clean to a very high standard throughout our stay. The mini bar was consistently restocked, and the room was equipped with a great range of toiletries (shampoo, conditioner, shower gel, dental kit, comb, cotton wipes, and buds). Pool & Beach The main pool area is pristine, and the service from the pool staff is brilliant—we especially loved the added touch of roller skate drink service! You can easily order drinks right to your sun lounger via a QR code. While we got a sun lounger every day, there were times we headed to the beach for a bit first as the pool was busy. The staff are excellent at actively monitoring empty loungers and removing towels left reserved for long periods. For a change of scenery, we visited the adult only swim-up bar around 4pm each day for cocktails. It was usually quiet and provided a perfect shaded spot to relax after a day in the sun. Dining & Restaurants The culinary experience here is outstanding: * Z’asya: Absolutely delicious. We definitely ordered too much food, but every course was superb. A special mention to Jana, who was a fantastic, highly attentive waitress. * Piazzetta: We shared the beef carpaccio to start (delicious), followed by a pizza for my partner and the tenderloin for myself. The tenderloin was cooked to a perfect medium as requested. * Akşam: Lovely setting and atmosphere. The ribeye steak, potato purée, creamed spinach, and fries was tasty. * Mykorini: A beautiful, stunning setting. The entertainment was great fun—we loved taking part in the plate smashing! The cocktails were 10/10, the tzatziki was incredible, and the main course meats were packed with flavour. * People’s: We ate here on arrival. The burger was really juicy and the tortellini was flavoursome. We also ate here for a midnight snack one night. Service is really quick if you are looking for a quick bite to eat. * Turquoise Buffet: Beyond the à la cartes, the main buffet is of exceptional quality with an incredible range of options. * Godiva: Perfect for afternoon treats with tasty little sandwiches and high-quality chocolates. Bars & Entertainment * Beach Bar: This was a daily highlight for us. The live music between 4:30PM and 6PM had a great chilled vibe, and we always enjoyed the signature welcome cocktail served on arrival. We returned every evening from 10:15pm to 11:45pm for the live band and shisha, with always-prompt service. A huge special shoutout to Kübra, who made sure we had the absolute best time—she was so friendly, fun, and attentive. Enver (Bar Chief) also went above and beyond to make our stay extra special, making the best Espresso Martinis (10/10!). * Mood Nightclub: Great music and DJ. While it could be a little busier, we still had a blast, and there is the option to sit outside to listen to the music until 1am if the nightclub isn’t your thing! * Lounge Bar: Our usual late-night spot. Kaan Bilal is a super talented bartender who made amazing cocktails. We also had great fun when Kübra joined and set up informal cocktail competitions with Kaan! Exceptional Management & Service A special thank you to Tuncay, the Night Manager, who went above and beyond for us. He checked in with us every single night and personally helped resolve a query we had regarding restaurant reservations. While I’ve mentioned a few individual names, every single staff member we encountered was worth their weight in gold. They work tirelessly, and Rixos would not be the world-class 5-star resort it is without them. Thank you to the entire team at Rixos Premium Belek for creating memories that will last us a lifetime! We cannot wait to visit again next year.

Fly yoga with Katerina was very good

Lovey hotel, clean and great facilities the staff are very friendly and the food is amazing, with an included Starbucks and Bakery on site. 10/10. Free shuttle and access to land of legends too!!