Rixos Sungate – The Land of Legends Theme Park Free Access

Fantastic hotel and facilities, Seaford restaurant is a must book (if you like Seaford, or pizza) fab views and atmosphere, amazing staff

**Beautiful resort, but we felt singled out and poorly treated** We recently stayed at Rixos Sungate for a family holiday. The hotel itself is beautiful, with lovely facilities, and the team was very good at managing my son’s severe peanut and sesame allergies. They prepared suitable meals for him and took the necessary precautions, which we genuinely appreciated. Unfortunately, our holiday was overshadowed by the way the hotel handled parental consent documents because my children have a different surname from me. The requirements repeatedly changed, despite us providing the information requested. We were eventually told that we needed a notarised document, resulting in additional expense and considerable distress. Throughout this situation, I felt that my family and I were singled out. At times, we were ignored by hotel staff when trying to obtain help, and the overall customer service was extremely poor. What should have been a relaxing family holiday became stressful and upsetting because we constantly had to chase answers and deal with inconsistent information. Communication was also difficult. At an international five-star hotel, I expected more staff to be able to communicate effectively in English. On several occasions, staff had to use Google Translate, which made it particularly difficult when trying to resolve important or sensitive matters. Although some individual members of staff were kind and helpful, the overall handling of our concerns fell far below the standard I would expect from a Rixos resort. The hotel needs to review its procedures, communicate requirements clearly before guests travel and ensure families are treated fairly, respectfully and with compassion.

Exchange rate poor as everything has to be paid for in Turkish lira by loaded wristbands. Food and drink expensive but food potions good. Although in effect 2 parks (rides and water slides) swimwear is a must. Family did enjoy their time there Guest relations very helpful ( Zarina Damla)

It was good, but not quite up to the expectations based on what had been promised. The best experience was with one of the girls working there, Simge, with whom we played darts, and a guy named Koray who was serving us.

Food was amazing and staff were really helpful and gave service with a smile