Royal Seginus

This was one of the worst hotel experiences I’ve ever had. The biggest issue is not the facilities—it’s how they treat their customers. They clearly do not understand the meaning of customer service or hospitality. We were charged €728 for our 2-year-old child, even though our Booking.com reservation clearly stated that the child stays free. They knew our booking was non-refundable, so we had no real choice but to pay. When we questioned the charge, their response was simply, “If you don’t like it, you can leave.” That attitude says everything about how they treat their guests. The hotel itself was also disappointing. It was dirty, had unpleasant smells, is far from the beach, and does not have a private beach as advertised. Overall, it is very expensive and offers poor value for money. If you’re looking for a hotel that respects its guests and genuinely understands hospitality, I strongly recommend staying somewhere else.

Not a 5-star hotel – stay away! We have stayed at several 5-star hotels in Turkey, but this hotel is, at best, comparable to a 3-star hotel. We spoke with several other families traveling with young children who had also paid more than DKK 40,000 for their stay. They were just as disappointed and frustrated as we were. * Poor food, with almost the same buffet every single day. * They even served cold meat and cold Bolognese sauce for the pasta. * The worst coffee and baristas we have ever experienced. * The à la carte restaurants are not included. * No snacks, chips, cakes or sweets available for children during the day. The kids’ club is worn out, dirty, and offers no snacks for the children. This hotel is NOT an Ultra All Inclusive resort, despite what they advertise. It is almost impossible to find a free table in the main restaurant. There are long queues everywhere, far too few staff members, and very poor service. On several occasions we waited in line for a long time, only to be told that the meat had run out and to come back in 10 minutes. We also witnessed several serious arguments and even physical fights between staff and guests. One bartender accidentally served an alcoholic drink to a child, even though a non-alcoholic drink had been ordered. Several returning guests told us that the hotel has changed management and that costs have been cut across the board. It is very noticeable. There is virtually no service. The rooms are not cleaned properly either. There was still sand on the floor, the trash bin was left full, and the beds were not made—only clean towels were provided. Management has been informed several times, but nothing has been done to address these issues. Positive points We booked a large, spacious room, which was very comfortable. The bathroom even included a steam room, which was a nice extra. We travelled with our two young children, aged 3 and 6. The girls working in the kids’ club were kind, caring, and wonderful with the children. We would also like to thank the two waiters, Deniz and Hatice, in the lobby bar. They were always friendly, smiling, and very helpful, and they made a positive difference during our stay. Unfortunately, despite these few positive aspects, we cannot recommend this hotel.

1 star!!! Came back from here last week after 10 nights with my partner and 9 year old son. This is definitely not a 5 starhotel and should not be advertised as one either. It is more of a temu version of a luxury hotel. Hotel : nice features and interior but could do with looking at as there were broken tiles everywhere, especially around the pool area. In different areas of the hotel and always around the pools was gutter smells and the toilets around the pool area was the worst literally smelling of urine. The first room we were given stunk so bad so they quickly offered us another after complaining, however the next room only had 1 bed so we had to go back and ask for a different room so my son had a bed. Not what u want on arrival at a so called 5 star hotel Staff : most disinterested staff I have ever come across. They were always on their mobile phone infront of customers whilst even serving you! Their uniforms were visibly dirty! Their name badges were all rubbed off so we could not see their names. The skater team is almost non existent and they always went to the Turkish people when they were about!! The whole hotel in every area is understaffed chronically hence why there is queues everywhere. We waited over 40 minutes by the pool bar and Turks were just walking to the front and getting served!! The only place they are fully staffed is in the towel area. Dining and drinks: I found it quite nice however it was always luke warm/cold food. ALWAYS! The selection was always the same. Whether we entered the dining area at 6.30pm opening time or 8.30pm the trays were half full so again meant there was waiting time for a refill with slow working staff. The live cooking stations had huge queues with one staff there. The tables were never reset or not reset fully e.g. missing cutlery. Drinks service was almost non existent in certain areas of the dining hall. The lunch time snack bar was again always the same with queues too as the trays were so small that meant they required often refills meaning more queues. The doner station always had cold doner and again queues. The best thing here was the Stella snack restaurant which was half way to the beach. The drink area had one member of staff here so again meant queues. Most areas didnt offer cocktails or mocktails so was just basic drinks beer and soft drinks. You are not allowed to take out food from this area and are served using paper plates and plastic cutlery. We mainly lived off water bottles throughout the stay as the queues were always too long and was the quickest thing we could go get ourselves from the fridges. Entertainment team: found them to be the most stuck up team i have ever met, miserable and always after more money!! The blonde guy who does the aqua exercise looked down at everyone and I find it inappropriate that during one of the evening shows he was kissing the mini disco manager on the neck! The evening Entertainment was pointless so you may aswell stay indoors away from the mosquito bites. It was boring and again it’s a guessing game of what show will be on as the lifts displayed itinery different to the boards outside the amphitheatre. They done nothing to entertain older kids at all. Rooms: very spacious and huge shower area! However no bedding gets changed throughout the stay it’s always a surface clean! Toilet roll is on a budget here and she will only give you one roll per day but you can just go grab more from her cart which is usually on the corridor. Toilets around the hotel often required toilet roll replen! The pool area toilets were bad for this! Overall, we did not enjoy this holiday because of the constant queuing, lack of decent entertainment and entertainment staff, Luke warm samey food and bad smells everywhere. If you have experienced a true 5star hotel you will know the difference.

0 stars!!! Came back from here last week with my family. This is definitely not a 5star hotel and should not be advertised as one either. It is more of a temu version of a luxury hotel. Hotel : nice features but the interior could do with looking at as there was mould on the walls, ripped chair seats, toilet frames joined by masking tape and broken tiles everywhere. In different areas of the hotel and always around the pools was gutter smells and the toilets around the pool area was the worst literally smelling of urine. Staff : most disinterested staff I have ever come across. They were always on their mobile phone infront of customers whilst even serving you! Their uniforms were visibly dirty! Their name badges were all rubbed off so we could not see their names. The skater team is almost non existent and they never visited the baby pool area, one rolled by one day and we are still waiting for him to come back to take our drinks order as he told us he would be back! The whole hotel in every area is understaffed chronically hence why there is queues everywhere. The only place they are fully staffed is in the towel area. Dining and drinks: I found it quite nice however it was always luke warm/cold food. ALWAYS! The selection was always the same. Even if we entered the dining area at 6.30pm opening time the trays were half full so again meant there was waiting time for a refill with slow working staff. The live cooking stations had huge queues with one staff there. The tables were never reset or not reset fully e.g. missing cutlery. Drinks service was almost non existent in certain areas of the dining hall. The lunch time snack bar was again always the same with queues too as the trays were so small that meant they required often refills meaning more queues. The donor station always had cold donor and again queues. The best thing here was the jacket potato station which opened at 2pm. The drink area had one member of staff here so again meant queues. This area didnt offer cocktails or mocktails so was just basic drinks for lunch. You are not allowed to take out food from this area and are served using paper plates and plastic cutlery. We lived off water bottles throughout the stay as the queues were always too long and was the quickest thing we could go get ourselves from the fridges and we had little ones to get back to. Entertainment team: found them to be the most stuck up team i have ever met. Not a single hello from the whole team whenever we walked past except the beautiful lady with the black hair she always gave us a hello! The blonde guy who does the aqua exercise looked down at everyone and I find it inappropriate that during one of the evening shows he was kissing the mini disco manager on the neck! The evening Entertainment was pointless so you may aswell stay indoors away from the mosquito bites. It was boring and again its a guessing game of what show will be on as the lifts displayed an itenary different to the boards outside the amphitheatre. Mini disco: kids enjoyed going here but their timings are a little off as they closed from 12.30 till 2.30. Ideally we would have wanted the kids inside during this time but anyway they did enjoy it once they got in. The evening mini disco is always the same 4/5 songs of just dancing no interaction. At the end they do a whole ceremony of giving tshirts out but you have to pay for this as we found out. They sold us the tshirts for £20 which was £5 extra as the euro price was 20 euros. They also had to ask their general manager if it was allowed to give a shoutout of happy birthday to our triplets whilst they gave their tshirts out but they said no (we spent £60)!. It's also a guessing game of where the show will be as sometimes its in the amphitheatre or sometimes in the roof top bar goodluck! Parents also obscure the view by standing right at the stage area and no-one will tell them off. Rooms: very spacious and huge shower area! However no bedding gets changed throughout the stay its always a surface clean. Towel replen will depend on which lady you get as sometimes she would leave us 2 towels for 4 guests! Toilet roll is on a budget here and she will only give you one roll per day but you can just go grab more from her cart which is usually on the corridor. Toilets around the hotel often required toilet roll replen! The pool area toilets were bad for this! Patisserie: opened at 4pm. Standard cakes and sandwiches. The girl in here was lovely though. Overall, we did complain to the management at the reception desk especially about the entertainment itinerary and the whole experience, they said they would let the teams know and send us fruit and cake to our room (not that we wanted anything) and we are still waiting for this lol! If you have experienced a true 5star hotel you will know the difference.

⭐⭐⭐⭐⭐ Amazing Holiday at Royal Seginus! We had an absolutely fantastic stay at Royal Seginus Hotel. Everything exceeded our expectations and made for an unforgettable holiday. The food was outstanding, with an incredible variety of fresh and delicious dishes every day. There was something for everyone, from international cuisine to traditional Turkish specialties, and the desserts were amazing. The entertainment was one of the highlights of our stay. Every day was full of fun activities around the pool, and every evening featured spectacular shows with talented performers. The entertainment team worked incredibly hard to create a fun, friendly atmosphere and made sure guests of all ages had a great time. The service was excellent throughout the hotel. Every member of staff was welcoming, professional, and always happy to help with a smile. Their hospitality made us feel truly valued. The swimming pools were beautiful, spacious, and very clean, with plenty of sunbeds available. The water slides and pool activities were perfect for both children and adults, creating a lively and enjoyable atmosphere throughout the day. The overall atmosphere at Royal Seginus is simply amazing. The hotel is modern, spotless, and full of positive energy. Whether you are travelling as a couple, with friends, or as a family, you will find plenty to enjoy. We had a wonderful holiday and would definitely return. Highly recommended to anyone looking for a luxury all-inclusive resort in Turkey!