Seaden Sea World Resort Spa

Beautiful large hotel right on the beach.

We booked this holiday through TUI based on the information advertised, but unfortunately our experience was very disappointing. The biggest issue was that the water park was closed and not ready for guests, despite the TUI website stating it would be open from 15 June. This was one of the main reasons we chose this hotel, so it was a major disappointment for our family. The TUI website also stated that the airport transfer would take around 90 minutes. In reality, our transfer took over 2 hours and 45 minutes. On arrival, there was no assistance with our luggage, and we had to carry our own suitcases. In our opinion, this hotel does not provide the level of service expected from a five-star resort. The bell boy did not want to help. Communication was also difficult. We found that many members of staff and the TUI representatives spoke very little English, which made it hard to ask questions or resolve issues. Guests were only able to book one à la carte restaurant during our stay, and the nightclub was closed, reducing the facilities that were available. We also felt that the hotel mainly catered to German-speaking guests. Because of the language barrier, our children struggled to make friends and felt left out, which affected their enjoyment of the holiday. Overall, we feel this holiday did not match the description provided by TUI when we booked, and we were very disappointed with our experience. We would not recommend this hotel based on our stay.

Would not recommend if you are English as they don’t care about you and won’t communicate with you. Food was always cold and always the same every day and night, and was bland. There was no entertainment on our first week, only on the second week, but was only for 45mins a night. Staff was rude, the hotel reps were non existent, was more interested in sun bathing. They only get on with you if you’re German. Beach is just grit, but all the beaches are the same in this area. Pool area are missing some tiles. On the plus side is the cleaners were excellent and friendly. They have a’la carte restaurant which was shocking, and was just food taken down from the buffet. Never a 5 star, maximum is a 3. Would not recommend.

Amazing bartenders — super friendly and welcoming. They made us feel at home from the first minute. Drinks were excellent and prepared with care. Really great atmosphere, we had a fantastic time. Highly recommend!

The TUI website advertises a large waterpark at this hotel. That is a lie, and it does not exist. Be careful. The hotel itself looks fantastic, but lacks any life, and the staff tend to favour German customers. The food is ok, but a bit the same to be honest. There is also a building site next to the hotel. TUI did not tell us about that either.