Seaden Sea World Resort Spa

The TUI website advertises a large waterpark at this hotel. That is a lie, and it does not exist. Be careful. The hotel itself looks fantastic, but lacks any life, and the staff tend to favour German customers. The food is ok, but a bit the same to be honest. There is also a building site next to the hotel. TUI did not tell us about that either.

Issue 1 What a let down my expectations of a five star hotel were shattered when the transfer bus dropped us off no bell boy to meet us being disabled and struggling after along day when inside and got to reception to be met by a very rude man who just couldn’t be bothered. Now issue 2 asked politely for a room which gets early morning sun the room only got about 20 minutes the condition of the room was not great the marble splash bask round the hand basin was coming away from the wall and their was another piece of marble missing from the front of the hand basin .when i found the rep explained the situation and he was helpful and we were offered another room i told the i was to bothered about traffic noise if any we took the room was on the 1st floor without checking the balcony as the sun was streaming through the sliding doors after we unpacked and opened the doors were greeted with the hotel generators going 24/7 the outlook was good but when you looked down there was old pallets of broken tiles and in one of the palm tree there was a baby’s disposal nappy which had been thrown a upstairs room.Issue 3 the food was very repetitive we don’t mind that as long as the food is hot not lukewarm or even cold the water was warmer than the cooked.Issue 4 90% of the staff need to take there jobs serious and cheer up half of them seemed liked they didn’t want to be there some of them are very rude.Issue 5 the beach as you look out on the sea to the left it’s like landfill site.In a nutshell save your money and don’t go as there are way better hotels elsewhere to go it may have a 5* rating but it’s a tired 5*.They seem to cater for the Germans and Russians and not English . And I will definitely not be going back

Just returned home from a week at this hotel and in all honesty I have never been so pleased to get home from a holiday in my life. Good points: The Guest Relations lady was awesome. I have to use a wheelchair due to poor mobility and she arranged a ground floor accessible room for me after getting absolutely nowhere with the really unpleasant reception staff, who were fairly useless. Sunshine was great until the heavy rain when this apparently 5 star platinum hotel had at least half a dozen buckets dotted around due to leaks. It was a very clean hotel. Bad points: Staff Mostly surly save one or two. Food very hit and miss and I spent the last two days eating bread and cheese as I found the main meals inedible. Wine was undrinkable and cocktails sickly. Mohitos not bad at the pool bar. German guests unfriendly and at times quite hostile. One "lady" slammed her hand on a table we wished to sit at and shouted Nine to us. I assumed this meant no. She was a treat. Not one member of staff helped me in the dining rooms with chair removal or finding us a table. They are building a hotel next door so the crane and half built hotel was a real eye sore. I could go on but I would rather forget the whole holiday. It was a lot of money for a very tired, unfriendly week in what looked like the industrial part of Turkey. Don't go would be my advice. Seriously, just don't go.

Lovely hotel, very good food so much choice, relaxed atmosphere, lovely room, very good value for money. Had a big powerful shower. Some staff a little rude but mainly good, quite a few staff didn't speak very good English but good German, the majority of customers were German. We had a great time and would return.

General Experience We arrived late on our first day after a 1 1/2 hour transfer and the reception staff told us there was food available but did not tell us exactly where, instead just pointed. Luckily it was quite straightforward to find from the lobby but it would have been nice to have had directions. We noticed a strange smell around the hotel immediately as well which didn't seem to get better as the days went on - by the third or fourth day I think we got used to it. Our room was a nice size with a balcony. We had the limited sea view room and we had a nice view of mountains to the left and the sea to the right. One of our balcony doors was quite dirty and was not cleaned during our stay, but we left the curtains drawn over it. The beds are quite hard and you get given one pillow each which was not very supportive, although we did not ask for another as we weren't sure who to ask. There are plenty of plug sockets around the room although not always next to the bed - I'd recommend taking an extension lead just in case. The cleaners came daily however we only had towel art once during our stay - we did not tip after seeing this as we always tip at the end of our stay, so I wonder whether that's why. I understand the cleaning staff are busy but one of my favourite things about staying in Turkey in the past have been the beautiful art they make. We were given fresh towels every other day, and our water bottles were replaced. The bathrooms are spacious with a large shower, large sink, large mirror, plenty of counter space and a hairdryer. It was difficult to control the temperature of the shower as it would get hotter/colder throughout the shower. The hairdryer is not great as you have to hold down the button to use it, so it can be uncomfortable, but it gets the job done. The pools are lovely but they definitely need some maintenance as tiles were constantly falling off and hurting our feet. There are plenty of sun loungers and we did not struggle to get two together at any point in the holiday as there were empty beds throughout the day. We did not reserve any beds, and I don't believe others were either. During our stay there was an oktoberfest celebration with German music and food which was nice. There are a lot of Germans who stay at the hotel so it was a nice touch for them. The evening shows are varied - there was a karaoke night, a live DJ with dancers, a dance show replicating super bowl halftime shows among other things. The animation team don't seem engage much with guests at this hotel - they seemed to approach German guests rather than others. In my experience of other hotels, animation teams are friendly and smile to everyone as you walk past. After the morning song (which is in German) and morning dance, they run activities throughout the day and call them out as they walk past. We tried the water gym as one member of the team came over to us and enjoyed that. One evening we booked a taxi through reception to Side for the markets and to see the architecture in old town. This cost €50 return and you are given a whatsapp number to call when you are ready to return to the hotel. Food Unfortunately the food is disappointing. There is little to no variety in meals - breakfast is always breads, eggs, pancakes, fruits and sausage, lunch is always burgers, chicken nuggets, rice, chips, jacket potato and salad, but dinner changes slightly daily. Dinner usually has some form of stewed meat alongside usual things like pasta & pizza but they do make 'specials' outside. We found the food to taste bland, chicken always dry, and overall did not look forward to meal times. Overall This is advertised by TUI as a platinum holiday but I personally think it doesn't deserve that label. It's a nice hotel but for the price we paid, I expected more and could have gone somewhere else much nicer for the same price. It is very difficult to communicate with the staff if you do not speak German and I think this affected our experience.