Side Crown Serenity

Amazing food atmosphere rooms pools. Have a amazing hairdressers

At first glance, the hotel looks beautiful and has clear potential, but unfortunately it is in need of renovation and feels more like a 3-star property than a 4-star. On arrival to our room, we had to call maintenance as the toilet was not flushing. We also noticed plaster coming away from the walls in several areas, which immediately gave the impression of poor upkeep and a tired room overall. The towels in the room were also an issue, shedding a lot of fluff which stuck to the skin after use and was very difficult to remove. Some of the facilities were not working properly, including parts of the room and sides, which were only partially functioning, adding to the overall feeling that the hotel is quite run down. On a positive note, the food was acceptable and the staff were generally friendly and helpful. However, the drinks were very disappointing. The “ultra all inclusive” package did not feel any different from a standard all-inclusive, and the drink options in particular were very limited and low quality. Overall, while the hotel has potential due to its appearance and staff, it urgently needs refurbishment and improvements in maintenance, facilities, and drink offerings to match its advertised standard.

Pros: Food was nice and a good variety to choose from. Good location to Side Old Town. Waiter/Bar staff (hard workers) excellent, although extremely overworked! Cons: To start off with, the reception staff were very rude and not helpful at all. When we arrived, we disputed our booking/rooms. We were told it wasn’t their problem and to speak to our (non-existent) rep. A few days later I went to ask a question about entertainment. After waiting 5 mins being ignored by the reception staff, I called one over (politely), who looked me up and down and asked quite abruptly - “yes?”. Again, my query was not answered so had to work it out myself! The 2 bars were only manned by 1-2 young staff at any time making queuing for drinks ridiculously and mind-numbingly long! Entertainment – What entertainment!?!? Entertainment staff non-existent and there was NO interaction with customers. Even the “head” entertainment man walked around staring at his phone and didn’t even look up to say hello. No evening entertainment apart from kids disco which lasted about 10 minutes, and bingo done in the pitch black!!! Water Slides – only 3 out of the 5 water slides worked at one time! Maintenance/Room - We had a leak in our bathroom ceiling which we reported. A maintenance person came to look and told us it would be fixed the next day. This was never fixed! Our parents were taking belongings (their passports and valuable jewellery) from their “safe” when the said “safe” came completely free as it wasn’t even bolted/fixed to any part of the wardrobe! Also added to this their room door never shut from the outside. No Point in asking reception to help! Save your money and go somewhere else!

Great staff especially Islam. Great service and made our holiday

Having a fantastic time at the Crown Serenity, I would like to say a massive thanks to Islam as this guy has helped so much and has put faith back into customer service, he isn’t just an employee, we class Islam as a good friend, keep it up Islam, you’re a good ambassador for this hotel, we will defo be back next year!