Spice Hotel & SPA

Lovely stay. Food and cocktails were very good. Air conditioning wasn’t on as out of summer season however we were offered an alternative room which we declined as view from room was good and we managed by keeping windows/patio doors open. Hotel clean.

The hotel has nice facilities and a pleasant atmosphere, but unfortunately the overall service, comfort, and maintenance standards did not match what you would expect from a hotel of this level. The main issue seems to be a lack of proper supervision and management. Many staff members did not actively engage with guests, and even during restaurant service it was common to see employees on their phones while guests were being ignored. This was especially noticeable in the spa and pool area. On several occasions there were multiple staff members behind reception, yet if we did not say good morning first, they would not even acknowledge us. One day there was even a staff member sitting by the spa entrance focused on his phone rather than paying attention to guests. The spa communication was also disappointing. My wife asked a simple question about the hammam, and the response was, “Where are you from? You should know what it is for,” which felt rude and very unprofessional. We also only discovered through other guests that there were discounts available on massages, yet no information was provided in the room or at the spa. In other areas, staff often did not know basic information. Even something as simple as where to collect towels for the pool became unnecessarily difficult. Breakfast was another repeated issue. The coffee machine never provided properly hot milk, and despite asking staff every day to warm it, nothing was ever done. At the main lobby bar, I ordered a coffee and the staff member was not able to prepare a cappuccino. The room comfort could also be improved. The toilet paper was very thin and low quality, while the towels and bathrobes lacked the soft, fluffy feel expected from a hotel in this category. Replacing them with newer, more comfortable linens would improve the guest experience significantly. The general upkeep in some leisure areas also needs attention, with visible ceiling damage and worn recreational equipment. The gym space itself is actually good and has potential, but the equipment selection feels outdated and somewhat random, which takes away from the overall premium wellness experience. Overall, the hotel has potential, but it would clearly benefit from stronger supervision, better hospitality training, improved maintenance, and more attention to guest comfort details.

No air conditioning in any part of hotel. We got told it doesn’t go on until the summer!

What an amazing hotel was greeted with a smile (was told the hotel was empty and if we wanted to up grade to sea view we could for €150 euro, a little disappointed, if you are empty a free up grade would have been nice. Anyway every person that served us 10 out of 10, the food was amazing and huge amount of choice each meal time, Had lots of different drinks to choose from on an evening, the entertainment was great, a man played on keyboard and sang really good, Felt so safe walking in and around the town, 25 min walk on main road, Hotel was quite empty as out of season there were lots &lots of sun beds all clean and pool spotless. Would definitely return went on the waterfall trip would highly recommended this was great and cost us £50 for 2 was all day, take some water and do thing to cover up get a little spray from waterfall due to wind and don’t buy any ice creams £35 by the bottom waterfall 😡 lunch was super on the trip 5 different choices with plenty to eat, tour guide was very informative, definitely do this trip (see trip advisor to book) well worth the money we didn’t do the boat trip due to rain and got £20 refund straight away

Very good been amazing time and good food and drinks