Spice Hotel & SPA

The resort was great. Staff, food, quality of rooms. The staff of the kids club was super gentle. My daughter adored it. Adelia, Diana, Ilona, Dilara, Irem, Dasha, Vika, Gunesh, Luda, Sasha, Natali . Thank you all. Great job. Negative: too much sugar in the cocktails

I had a wonderful time! The food was excellent, the service was impeccable, and Yusuf, our server, took great care of us. The entertainment was really fun, as were the activities! I’d especially like to thank the girls who ran the entertainment, like Katerina, Nastya, and the others. I’ll definitely be back.

The hotel is good for family trip. Guest relations are really helpfull. Thanks specially to Oguzhan. He makes his job good.

Mixed stay at the Spice Hotel Belek. We are currently still guests at the hotel as we write this. The infrastructure is generally intact, though in places it feels a bit worn or not perfectly clean — possibly we've been spoiled by other 5-star properties. Staff: Attentive and friendly, e.g. in the lobby making coffee — genuinely excellent. Pool: Outstanding. Beach: The showers are quite worn down — some caution is needed here, as there's a real slip/fall risk. The sunbeds are also dated. Food: Clearly the highlight of the hotel. Breakfast, lunch and dinner were consistently very good. Service – this is where serious problems arise: At check-in, both the door card and the room's power did not work. After calling reception, we were told a technician would come. After waiting 30 minutes with no update, we called again and were told to pick up new cards at the lobby. That card also failed to work at first, requiring a third attempt. Simply not what you'd expect from a 5-star property. Far more serious: our 6-month-old baby is exclusively breastfed, meaning the mother's milk needs to be kept properly refrigerated. The in-room fridge does not cool sufficiently. We reported this to reception around four times — without any resolution. Several portions of milk had to be thrown away because reliable cooling wasn't possible. For a hotel of this category to fail to respond to such a basic need involving a baby is unacceptable. Summary: The pool, the food, and the attitude of the staff are genuinely convincing. However, the repeated service failures — above all the unresolved fridge issue affecting our baby's milk — significantly overshadowed the stay. We hope hotel management sees this while we are still here and reaches out to resolve it.

Amazing hotel and service. Five stars! OGUZHAN helps a lot. Thank you!