TUI BLUE Xanthe

We booked a two‑week family holiday to TUI Blue Xanthe, paying a premium price based on good ratings and the advertised “XXL” entertainment package. We expected a relaxing family break. Instead, the experience fell short across almost every area. Room Allocation & Service On our first night, our family of four was placed in the last available family room, directly beside constantly running industrial equipment. The noise made sleep impossible. We ended up in reception until 3:00 AM being advised to sleep on the sofas, before being given a single‑bed room just to get through until breakfast. Although we were moved the following day, the on‑site TUI representative showed little interest in resolving issues, focusing instead on selling overpriced excursions. There was no follow‑up, and when we saw her later in the holiday, she casually remarked that she thought we had already gone home. Language Barrier & Guest Treatment The resort caters predominantly to German guests (around 80–90% ? of the clientele). While initial greetings in German are understandable, staff continued speaking German even after being addressed in English and while displaying the ability to speak English on their name badges. Orders were forgotten, and communication was poor. Staff even stated directly, that German guests are preferred, leaving us feeling treated as second‑class visitors. Entertainment & Amenities The entertainment was a major disappointment. Evening performances were consistently poor, and daytime pool music regularly consisted of the same few songs on repeat, with any entertainment being basic at best. Facilities were wholly inadequate: • The pool/evening entertainment bar (one and the same - wet sofa beds in the evening) is at least 50% undersized for the number of guests, yet it remained understaffed and unable to cope with demand that it had. • Sunbed availability and space is severely lacking around the main pools • Smoking/non‑smoking regulations are not enforced around the evening bar, adding to the discomfort of such a confined area. These failures compounded the sense of a resort operating well below expectations and quality standards. Lack of Feedback & Support Perhaps most concerning is the complete disregard for guest feedback. Issues raised were ignored and the atmosphere suggested management simply wanted dissatisfied guests to leave so the “problem” would go away. Having given up raising concerns and feeling unsupported by the hotel. The lack of action makes it clear that guest input is neither valued nor acted upon. Overall Impression This was not the premium holiday we paid for. It had been two weeks of noise, neglect, and disappointment, leading to family fallout from being left in an awful awful holiday. TUI UK had been notified while we were at the hotel, but given the dismissive attitude onsite, we expect any complaint to be handled with the same lack of care, possibly advising that we should have said more while on site, which we would have done, if guest relations wasn’t empty, because they ‘had to go to a meeting’! Rating: ★★☆☆☆ (2/5) – Some members of staff were polite and helpful, but they were overwhelmed by the negativity of the atmosphere created by others who were less courteous or engaging. The stars are for them, as they should consider careers away from this place.

A hotel worth recommending. Fantastic service, clean rooms, beautiful beach, perfect place for a summer holiday.

Fantastic place to go!! First time going and can not fault !! All bar staff and entertainment go above and beyond !! Fantastic with the children getting them involved with everything !! Massive thank you to samet who is is absolutely friendly & always has smile on his face !! Would 100% recommend ! Yunus was absolutely fantastic with my son during the pool party with my son letting him help out and get everything ready for it!! Bunyamin is a brilliant bartender always attentive and never letting your drink be empty!! Ahmet is also fantastic!! Friendly welcoming with all the children happy to chat to anyone !! Overall can not fault this hotel or the staff in anyway !!

workers are very welcoming and the food is very good everyone is so welcoming and the hotel is good in general. Samet has been a big part of our holiday, always checking in and asking if we need anything. The food is amazing especially the pizzas from Ahmet. A big thank you to Elvis for always helping us.

Such a great hotel and the staff were fantastic. DJ Samet was especially great, so friendly and professional. The pool bar team are exceptional. Everybody are such hard workers. Beach and pool parties are amazing.