TUI MAGIC LIFE Jacaranda

Room was very clear every day.

Beautiful hotel, wonderful Spa, great pools and snack bars! Entertainment is fantastic and waiters and waitresses are very friendly and hard working!! BUT!!!!!! The food and beverage managers are awful, they never smile and they walk round barking orders. Aydim and his little mafia of managers are very unfriendly! The waiters and waitresses work very hard and are very nice. I witnessed a few very uncomfortable and nasty incidents. These managers literally have a go at staff in front of guests. One time they made a girl cry and I complained to the hotel, nothing much was done. So I went to the Tui rep who said he would look into it. The out come was that I shouldn’t complain anymore as I will make it worse for the waiters and waitresses. He said this is Turkey and not England, it’s much stricter! I couldn’t believe it!!! Disgusting!!!!! So bullying is aloud at this hotel. I felt so bad that I made it worse when I was only trying to help. The food and beverage managers stick together and are now making their lives harder because I couldn’t just watch it and said something. I will never go to Jacuranda again!! I’ve visited this hotel 5 times and was oblivious to what actually happens here!! Terrible!!!

On of the greatest and best hotel i have visited. Very good for family, nice personal and good service.

=== Overall impression We had a very good stay at Jacaranda and overall I would definitely recommend this resort, especially for families and for people who like large, green hotel complexes. In terms of value for money, this was definitely one of the best hotels we have visited in Turkey. === Resort, gardens and atmosphere The biggest highlight of the hotel is definitely the resort itself. The gardens are beautiful, very well maintained, and full of trees, palms and different plants. You can see that the staff really take care of the greenery every day, trimming, watering and maintaining the whole area. The gardens, trees and palms are basically the symbol of this resort.There are even signs with the names of many plants and trees. If you are looking for a green, relaxing resort with a lot of shade and atmosphere, this is a great choice. The hotel is big and there are many guests, so you need to expect a lot of people. However, because the resort is spacious, people spread out quite well and it usually does not feel overcrowded. === Rooms and cleanliness The rooms are large, even above average, renovated, clean and with plenty of storage space. Housekeeping was very good and the rooms were cleaned every day. In terms of accommodation and cleanliness, there is really nothing major to complain about. The only small negatives were the missing ventilation in the toilet and the air conditioning system. When you open the balcony door, the AC switches off and then you have to manually turn it back on in both rooms, which can be quite annoying, especially if you forget and the room temperature goes up quickly. === Food and main restaurant Food was one of the strongest parts of the hotel. The main restaurant changes the menu every day and has themed dinners. The selection is large enough, but more importantly, the food was really tasty — probably among the best we have had in Turkey. Of course, many flavours are Turkish or Mediterranean, so it helps if you are open to trying new tastes and do not expect to eat only fries, nuggets, burgers or baguettes every day. If you are open to the local style of food, the quality is excellent and you can eat very well without waiting too long. We were also always able to find a place to sit. === Bars and drinks The bars were good and the bartenders were friendly, but the queues were often quite long. Sometimes the situation became worse when a waiter on skates came to order many drinks at once, while a large queue of guests was waiting behind. Another small disappointment is that many classic cocktails are on the premium list and not included in the all-inclusive package. The all-inclusive offer includes mainly basic drinks and house cocktails. Still, there are enough options to choose from and you can definitely find something you like. === Pools and sunbeds The main pool area is the busiest. Sunbeds there are often reserved very early in the morning, so if you want a good place, you really need to get up early. The hotel has a 45-minute rule for unattended towels, but in reality this rule was never enforced. I saw sunbeds where nobody showed up until noon, and even some where nobody appeared until around 3 p.m. Around the smaller pools it was much easier to find free sunbeds during the day. Those areas are quieter and offer more privacy, but they also have less of the classic holiday atmosphere. The sunbeds themselves are very comfortable and solid, and the umbrellas are good quality and resistant even in wind. === Beach and sea The beach is a little further away, but the walk is very pleasant, through the palms and greenery. At the end there are 42 steps down to the beach. If you do not want to walk, there is also a golf cart that takes guests down to the beach bar. There are many sunbeds and good shade from large canvas covers rather than small umbrellas. The sea was generally nice and quite clean, but because the hotel beach is not very wide for such a large resort, there are many people in the shallow area. This means the water can sometimes be stirred up, visibility is lower, and from time to time you may see small pieces of paper or similar waste in the sea. === Water slides and children’s facilities The water slides are not huge, but they are fun and usually not too crowded. The only real downside is the sharp, uncomfortable plastic mat you have to walk on around the slide area, which can actually hurt your feet. Maybe that is also one of the reasons why this area is not busier. === Animation and entertainment The animation and evening programme were standard for a large resort. There are many daytime sports activities, several bars, an amphitheatre and different shows in the evening. Nothing extraordinary, but definitely enough to keep people entertained. === Gym The gym is not very big and does not have many machines, but it is usable and usually not too crowded after lunch. The funny downside is that some teenagers use it mainly because the Wi-Fi signal is good there. They sit on the machines for a long time using their phones instead of exercising, which can be a bit annoying if you actually want to train. === Wi-Fi Wi-Fi was good in the rooms, but around the busy pool areas it was sometimes almost completely unusable. At other times it worked more or less fine, but the hotel should definitely improve the Wi-Fi capacity near the pools. === Shops in the resort There are also a few shops inside the resort where you can buy useful things such as flip-flops, sunscreen and other holiday items. As expected, prices are much higher than outside the hotel, roughly double in some cases. === Transfer The transfer was mostly well organised. It went directly to this hotel area and did not stop everywhere on the way, so the journey took only about one hour. On the other hand, we had to sit in a hot bus for more than 20 minutes before departure while waiting for other guests. === Sustainability and staff The hotel has an eco-conscious approach. There is a visible focus on greenery, waste separation and even paper straws. At the same time, the staff were pleasant, friendly and smiling towards guests, which helped create a nice holiday atmosphere.

Wow wow wow ! Excellent job to Tina and the crew beside the pool and surrounding area. Made me and my family feel special, making us laugh everyday! Alena, leni, and mustafa was just too funny with the games. Highly recommend going here, loads to do or simply do nothing ( if ya can) food was great, loads to choose from, evenings was just as good. We loved it and would easily go back for some more fun!!! Thanks guys. 👏🏼