Royal Atlantis Icon

Poor hotel, pool area cramped with loud music all day. Food poising cases rising by the day. Far from 5*. Read the negative reviews.

I'm compelled to share my distressing experience at the Royal Atlantic Icon, where I witnessed alarming lapses in food hygiene and guest safety. If you value your health and well-being, do not stay at this hotel. During our visit, multiple guests, including myself, fell ill with food poisoning symptoms. One member of our party even required hospitalization. When reported to management, they dismissively attributed it to "climate change" and refused to take responsibility. We observed disturbing practices, including kitchen staff handling raw and cooked food with the same gloves, and perishable items left unchilled. These incidents were not isolated; they were a consistent pattern throughout our stay. The hotel's response was appalling. They denied any wrongdoing, discouraged us from logging complaints, and showed no willingness to address the issues. Other safety concerns include: - Balcony doors without functional locks - Lack of hot water and sometimes no water at all - Poor maintenance, including broken tiles and exposed wires The guest relations team seemed more focused on deflecting complaints than resolving issues. I urge anyone considering this hotel to think twice. Your health and safety are at risk. Please, for your own sake, avoid the Royal Atlantic Icon.

Modern hotel with great facilities. Staff were excellent. Food excellent with lots of choice and all inclusive drinks were premium brands. We visited in October half term and had a lovely, relaxing time. The rooms were clean and still very fresh given the hotel only opened in July this year. A couple of issues with my mum’s room in that the waste disposal in the bathroom sink kept filling up which you wouldn’t expect from a new facility. Unfortunately, when it rained on one of the days we were there, the water leaked through the glass dome above the bar area and the surrounding areas and was coming through the ceiling in parts of the corridors. Obviously teething errors with it being a new build but not great. I have to say, this did not spoil our holiday in any way though. Would say this hotel is a four star, not five, but still, an enjoyable stay and I would return again.

Lovely looking place and climate is great, entertainment was good but noisy in our swim up room if we didnt go out, all part of the holiday so not actually bothered. Staff were excellent, really friendly and helpful. Food in reseraunts was also excellent, buffet court is very poor, cold food, some of it looked very cheap, no way it is a 5 star experience, MSC cruises is far superior buffet food and really, that is only average. Bad news, On the last day there my wife became ill with Salmonella food poisoning, I became cross contaminated clearing up after her as the water was off for SIX HOURS. My wife spent a week in hospital in the UK, hotel does not admit fault. We ONLY ate here for the ENTIRE week, I will never in my life go to any hotel owned by this chain. Staff are excellent, but site is cramped and hemmed in, not really a relaxing spoil yourself 5 star experience.

Inan is an icredible Barkeeper with awesome skills made super drinks 👌🏻👌🏻👌🏻👌🏻 trank you Inan you Are very nice kind and friendly i prefer this Barkeeper for the wohler holidays 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼 i apreciate him 🙏🏼