Sherwood Exclusive Kemer

We stayed at the Sherwood Exclusive Kemer hotel for one week in the middle of November, and we can confidently say that everything met our expectations, and some things even exceeded them. We are very grateful to the entire hotel team for making our stay unforgettable. The whole hotel environment is wonderful, well-maintained, and cozy – lots of greenery, everything clean, beautiful, and perfectly taken care of. The aqua park and pools areas made a huge impression not only the children, but for us as well. We were very happy that the hotel has a heated pool, so even in mid-November we could swim with the kids for several hours without any problems. The mountains next to the hotel are also stunning. The food was varied, fresh, and very tasty. The grilled dishes at dinner were just perfect. Unfortunately, we didn’t manage to visit the à la carte restaurants, but we saved that for next time. What impressed us the most - was the professional, friendly, and genuinely caring staff. No matter if it was the reception team, the staff working in the dining area, the bartenders making cocktails, or any other team member – everyone was kind, attentive, and very helpful. We arrived earlier before standard check-in time, but our room was prepared ahead of schedule, so we could settle in and start our holiday right away. When our daughter got sick during the trip, we received exceptional care and all the help we needed. We especially want to thank Lucia from reception team – she always gave us her full attention, sincerely asked about our daughter’s health condition, offered recommendations and support. Her professionalism and kindness meant a lot to us. On the day of our departure, we were also offered a late check-out so our sick daughter could rest comfortably before our long trip home. This gave us a lot of calmness and comfort. Thank you for the warm welcome, care, and exceptional attention. We will definitely come back and we can without any doubts recommend this hotel to stay.

Wanted to fit in an end of the year holiday to escape the cold weather and what a perfect choice Sherwood Kemer was! Trip included, 2 year old, mum, dad and grandad and the hotel is perfectly suited for all generations. The warm pool was a lovely touch and we all enjoyed the water park which the staff opened just for us one of the days! The food was really good at all the different locations although a few more main meal vegetarian options would have been nice but I certainly didn’t leave with an empty tummy after enjoying the huge variety of salad options. Staff were really friendly and attentive throughout, especially considering we were here on the hotels closing day and we barely noticed. Hotel was clean and spotless, We had plans to go on a couple of day trips but never left the complex as there was lots of variety on site so didn’t want to leave!

My family and I have just returned from a 7-day stay at Sherwood Exclusive Resort, Kemer, booked through Jet2 Holidays. We were extremely disappointed with the standard of the hotel and the level of service provided — it fell far short of the 5★ Ultra All Inclusive experience advertised. Below is a summary of the issues we encountered during our stay: Accommodation & Housekeeping The mini-bar was only replenished for the first two days, and dirty dishes were left in our room for several days. The shower produced only lukewarm water and the air-conditioning unit was excessively noisy, making it impossible to keep on overnight. The pool area was poorly maintained: tables were left uncleared, bins overflowing, and tiles in need of urgent repair (one posed a safety hazard – photographic evidence enclosed). Food & Beverage The main buffet was understaffed and chaotic, with repetitive and average-quality food. Clean plates and clear tables were often unavailable, forcing guests to use dessert bowls as dinner plates. On multiple occasions, water was served in shot glasses and teacups. The Pranza snack restaurant had long waits (often over 20 minutes), with inconsistent food quality and no apology for delays. Several à la carte restaurants, including the 7/21 Bistro, were closed without prior notice, leaving limited options for breakfast and dinner. The drinks offering was inconsistent; ingredients for cocktails frequently ran out, and some premium drinks were only available “under the counter.” Staff behaviour suggested certain drinks were only served to guests who tipped. Staffing & Service There were clearly not enough staff to meet guest needs. Many appeared disengaged, with several observed on their phones while tables remained uncleared. The Waffle Bar staff were particularly unfriendly and unmotivated, showing no sign of customer care or service. Guests of multiple nationalities were visibly frustrated and complaining about the same issues. Facilities & Activities Daytime entertainment was minimal, with little to no encouragement for guest participation. Free stand-up paddle boarding was unavailable to under-16s, yet motorised jet-ski hire cost €100 for 15 minutes. The tennis court and equipment were in poor condition. A football purchased from the on-site mini-market (€15) split after one day. Although replaced, the second ball split within two days, and staff refused to exchange it again — refunding the €15 but declining to sell another. Unethical Review Practices A staff member, Tuncay, asked my 15-year-old son to post a Google/TripAdvisor review about the darts activity. As my son was unsure how to do this, the staff member completed the review himself using my son’s phone, creating a TripAdvisor account without consent. This is an unacceptable and unethical practice and appears to be part of a wider pattern, given the number of “one-contribution” positive reviews mentioning staff names. Response from Management We reported these issues to both hotel management and the on-site Jet2 representative. As a gesture, we were offered a table at an à la carte restaurant and received a plate of fruit and half a bottle of wine in our room. While appreciated, this token gesture did not come close to resolving the numerous service and quality failings we experienced. We were advised that the hotel had recently changed management and that operations were winding down “at the end of the season.” This is not an acceptable excuse — the hotel knows its occupancy levels and should have staffed and managed accordingly.

This is a mixed review, the hotel has lots to offer with lots of different pools, eateries & bars. The room wasn’t cleaned very well & bedding not changed as much as it should have been. All other areas were very clean, all staff helpful & friendly . Due to to a big downpour on our last night the ceiling started leaking, maintenance & management came straight away & offered to move us to another room. A thank you to Ünal for all the amazing cocktails 🍸, to Meryem always smiling & so helpful . The lovely entertainment team Cihan, Nur, Mapan & Tuncay, thank you for the laughs & games.

We stayed for 2 weeks in October, two adults and a 10 year old. We’ve done all inclusive in Mexico several times but never in Turkey so weren’t sure what to expect. The hotel was beautiful and the gardens and surroundings really pretty. There are several shops on site that sell the usual snacks, suntan lotion, pool inflatables as well as shoes, handbags, purses, clothing, Turkish delight, tea & souvenirs. There’s a bar open 24/7 and there they had the friendliest staff. The water park was a hit with kids and adults but it closes between noon and 2pm. Round the pool area there were several broken tiles, one of the female toilets in the pool bar was out of order the whole time we were there. The same toilets regularly ran out of toilet tissue. The floors day and night can be very slippy so beware. Our room was clean, comfortable and the maid visited daily. The shower was a bit black and mouldy so could’ve been done with being re-grouted. The mini bar was filled daily except on one occasion during our stay. Two requests to reception and it was attended to. We were in the main building and saw reports on Facebook of guests there at the same time being unable to sleep for the noise of the loud music but we never experienced any issues with noise and not being able to sleep because of it. The main pool was heated which was great. We arrived at the pool between 8am and 8.30am and never had an issue getting sun-beds. Towels were plentiful which meant people left dirty towels on the sun-beds as opposed to returning them to the kiosk so it looked as if there weren’t many free sun-beds when there were actually quite a lot not being utilised. We never witnessed the pool surroundings being cleaned during our stay and it definitely needed it. There was a deflated lilo sat the whole 2 weeks. The food was good with lots of choice for all tastes. The temperature of the food was lukewarm at best from the buffet. Avoid dinner at 6.30pm if you can, it’s chaos! There’s difficulty in finding a clean table and there were long waits for drinks. There’s an al a carte restaurant outside for lunch, the snack bar, there’s a bbq serving lamb koftas and a little hut serving filled flat bread. There is no information on the food options provided on arrival, you’ve to find these things out for yourself. For dinner there are 4 al a carte restaurants with one visit per trip included in the stay. We went to the Italian and it was lovely. The best meal we had. Our daughter took full advantage of the patisserie, waffles and ice creams! They also provided ice lollies from the outside bars but again we found this out during our stay as they weren’t advertised. There is a food truck near the beach/main pool which serves fresh fruit between 4pm & 6pm. Nothing on the food truck to tell you the opening hours though. The majority of the guests here were Russian, German and some British. The Russians & Germans on the whole don’t queue. They go straight to the front and skip the line. Plus we’ve never experienced smoking like it with most guests smoking or vaping anywhere and everywhere! We only ever saw the entertainment team at night. They weren’t round the main pool encouraging guests to join in with the activities. Our daughter was on the verge of being too old for the kids club but she enjoyed the gaming sessions in the evening. There was a show on beside the snack bar after the mini disco. A few evenings there were live singers in the pool bar but the majority of the time it was a DJ. We saw the same act twice! We found the majority of the staff the biggest let down. They weren’t happy to be there, weren’t friendly nor helpful. We did find we got better service from those we tipped but be prepared to go up to the bar to queue for your drinks, retrieve your own menu in the snack bar and be prepared to wait. There is a cocktail menu with about 12-16 cocktails on it. Only one member of staff on the pool bar made cocktails at any given time and if he/she couldn’t be bothered they just said no. They didn’t make any other cocktails that weren’t on their list. There were no frozen cocktails nor slushes for the kids. There were 3 types of bottled beers, the wine was good, however premium spirit brands were few and far between which was disappointing and there wasn’t a huge choice of spirts either with some running out during our stay and not being restocked. Overall we had a great holiday, it’s what you make of it. We’d return to Turkey but wouldn’t go to this hotel again.