Hilton Dalaman Sarigerme Resort & Spa

Great resort with an amazing kids club - the staff are loved by all the kids and they just want to keep going back!

We booked a 2‑bedroom family room with direct pool access through Jet2, arriving at the start of the Easter holidays. At check‑in we were told we’d been upgraded to a corner suite, which sounded great. After a long walk and issues with a faulty keycard, we discovered it was actually the same room we originally booked — the “upgrade” was a mistake. Not the best start. Room & Facilities • WiFi login failed and had to be reset by reception. • Only 2 towels provided for 3 guests. • The advertised “sea view” actually faces inward across the complex. Hilton guest services themselves agreed it was not a sea view and said they would speak to Jet2 about compensation. • A bathroom leak appeared on the Saturday (we arrived Thursday). • Curtains did not fit properly, leaving light gaps across the room (see photo). Safety & Maintenance Concerns • Direct pool access area had a loose light fitting with exposed wiring right by the steps — unsafe with children running around (see photo). • Buckets were not just in the lobby but everywhere along corridors and walkways. Walking from our room to the lobby felt like a game of “count the buckets.” On glass walkways above, unless this was structural glass, it looked like a serious health and safety issue (see photo). • Towels laid out to soak leaks created trip hazards; I personally witnessed people stumbling over them. • Ceiling plaster repairs and other maintenance issues during our stay. • Graffiti visible on the conference centre building (see photo) — not what you expect from a 5★ property. • Mismatched light fittings and bulbs added to the impression of poor upkeep (see photo). Service & Response Hilton guest services acknowledged the sea view issue and raised the idea of compensation. I met the Jet2 rep on the second day, but since then things have gone quiet — possibly because I refused to meet for a fourth time. The rep said they would message me, but I’ve heard nothing further. Staff were polite and tried to help, but the solutions offered (moving to a cheaper lake house room, a free meal, late checkout) did not feel commensurate with the scale of problems. Communication was frequent, but the underlying issues remained unresolved. Readiness & Standards Empty towel stations were another frustration — I had to walk a 0.5km round trip back to the main building to get replacements (see photo). It feels like the hotel simply wasn’t ready for guests in April, with staffing and facilities not geared up. Several advertised areas remained closed, despite being promoted as open (see photos). Overall Impression I had read reviews describing the hotel as “dated” and assumed this meant décor. In reality, it reflects more serious maintenance and safety concerns. For a property marketed as 5★ by Jet2, this was surprising and disappointing. After just a few days, it was clear this hotel does not meet 5★ standards.

One of our favourite place in the world! This place feels like a second home. Staff can’t do enough for you. The kids spent a lot of time with Oktar from the entertainment team who was absolutely brilliant. Made their holiday this time even more special playing football and other activities. As a family as also enjoyed his morning bike tour. My dad was unwell whilst we were out this time and guest relations were also fantastic helping us and communicating with the hospital. Thanks again to all for another magical holiday

Our 4th stay at the Hilton Dalaman and as always, a superb family holiday yet again. Even despite the weather being more unpredictable than British weather, we've still had a fantastic stay. Thanks to the whole Hilton Dalaman team for making this trip as special as our last 3 visits ! Updates from my previous reviews: They've recently introduced a youngsters club. Which is perfect for the Carpi Club Alumni, ages 10 to 15. (Read my previous reviews to find out more about the kids activities for younger kids.) It's fully kitted out with pool, table tennis, air hockey, table football, board games and PS5s. It literally ticks all the boxes for teen fun already, and added organised activities finish the perfect offer for kids going on teens. Wonderful to see my boys getting to know kids from around the world and making the most of their holiday. A couple of reviews I've read said the hotel looks dated. Personally, I am struggling to see this. The decor of this hotel, which combines Turkish themes with neutral tones, is timeless in my view. It looks as amazing and impressive as it did when we came years ago. I always have a spa treatment when I come here. Tennur provided an excellent massage for me on this occasion. I really do recommend booking something for yourself. It's a wonderful treat ! Whilst the main restaurant gets very busy, service is always with a smile. They'll find you a place to sit, which is a struggle as a family of 5. Shout out to Husseiyn and Murat who have been helpful from the first day. Food is diverse and delicious. It's a case of what not to eat rather what to eat, because the choice is so varied. As well as the usual chicken nuggets, chips and pizza, there's cuisine from around the world. Top tip to avoid food wastage - take a walk around first to decide what's going on your plate. Other places to eat - Macaron Patisserie just up from the main exit to the pool areas serves lovely cookies, croissants and cakes. There's a hut by the beach which does Turkish stuffed parathas, you can choose your fillings and they are this thin crispy deliciousness. There's the Vento café towards the beach area for burgers, salads and pasta. An alternative to the main restaurant for lunch. Their churros are a must ! Thanks to Aziz for an excellent service every time, despite the windy conditions. And there's a beach seating area where Bayram makes sure that everyone is served with a smile. Bear in mind a la carte restaurants here cost 35€ pp and no, there's no one free one per stay. We didn't go on this occasion. They have paddle courts being built currently, for those in love with the game. We brought our tennis racquets and some balls - best decision since it gave the boys the freedom to play when they wanted to. Bike ride at 9.30am takes you around the hotel grounds. They play football daily around 4.30pm, and trainers are fine for that. Lots of other activities throughout the day including Pilates, archery, yoga etc. You really can't get bored, unless it's raining all day long. Indoor pool is heated to 28 degrees. This seems to be an international standard from what I've noticed. It is swimmable and you can warm up in the steam and sauna afterwards. You can buy floats and swimming toys from the shop in the hotel. Accessibility around the hotel is excellent, great for wheelchairs and child buggies. Although it is very large as a resort, so worth bearing in mind. Showers in the rooms are walk-in too. And they have a hoist for the swimming pool. Because of late flight times, the hotel does let you hang about until you need to go to the airport and you can use all the facilities. On this occasion, I was told there were no courtesy rooms due to renovation. But the next day when I enquired I managed to get a room for 40 mins. Not sure what happened but this was disappointing. If you need to pray, there's a quiet room on the top floor of the main area on the opposite side to the billiards room. I do think the hotel has a way to go to improve it's sustainability, compared to others I visited. I hope they can consider this going forward. For example, refillable water stations over single use plastic bottles, smaller portion sizes for food and the option to dry and reuse towels. Hopefully we get to come again to the Hilton Dalaman in the future. And if you're considering booking the hotel, go ahead, it's highly unlikely you'll regret it. It's not just the facilities that make this a great hotel; it's each and every staff member providing service with a smile. It's wonderful to see familiar faces and be remembered, like Irena at Guest relations and Fattoush in the restaurant. Well done Hilton Dalaman team and keep up the wonderful work you all do making family holidays special for children and parents alike !

I had a truly excellent massage experience with Komang at the Hilton Dalaman Sarigerme Resort & Spa, and I cannot recommend her highly enough. From the very beginning, Komang demonstrated outstanding professionalism. She took the time to understand my needs, explained the treatment clearly, and ensured I was comfortable throughout the entire session. Her calm, respectful manner immediately put me at ease. What really stood out was her attitude toward her work. It was clear that Komang takes great pride in what she does—every movement was confident, thoughtful, and highly skilled. She was attentive without being intrusive and completely focused on delivering the best possible experience. The massage itself was perfectly balanced, effective, and deeply relaxing. If you are visiting the Dalaman Hilton and considering a spa treatment, I highly recommend requesting Komang. Her professionalism, dedication, and genuine care for her clients made this one of the best massages I’ve had, and I would gladly book with her again.